Client Services Service Representative/Chat Agent
Resume:
Ruby Ahenkorah
Professional with over ** years of providing excellent client
experience. Aiming to leverage my skills and education to successfully fill a role as a client services ambassador, manager or trainer.
Experience Education
2023 - Current
Safelite Auto Glass Group
• Responsible for coordinating glass repair and verifying insurance claims for fleet, private and government vehicles.
• Provide quotes and setup accounts for corporate fleet services.
2007 - 2019 (retired)
Lead Customer Service Representative
Arthur G. James Cancer Hospital at The Ohio State
University Medical Center
• Coordinated diagnostic appointments, surgeries and consultations for hematology and oncology patients.
• Participated in onboarding and training new hires and developed training material for hematology and
oncology groups.
• Facilitated monthly customers service meetings.
• Developed hematology PowerPoint presentations for Dr. William Hicks, co-director of Diversity Enhancement.
• Assisted with the WOSU monthly podcast production, It’s All About Health.
1996 - 2006
Senior Managed Care Representative
• Assisted clients and healthcare professionals
with obtaining prior authorization for
pharmaceuticals.
• Interacted and counseled patients on home
delivery medication, prior authorization and
insurance.
• Trained and onboarded incoming managed care
representatives and monitored KPIs.
Franklin University
2002 - 2005
Business Administration, BS
Marketing, minor
Skills
• Microsoft Office Suites
• SQL
• Data Entry
• Database management
• IHIS superuser
• Strong analytical skills
• Excellent leadership and management
skills
• Training & Onboarding employees
• Analyzing KPI and other performance
indicators
• Managed Care & medical claims
• HIPPA accredited.
• Familiar with Six Sigma
Contact Information
507 Virginia Circle West
Columbus, Ohio 43213
*************@*****.***
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