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Manager Customer Service

Fairfax Station, Virginia, United States
August 28, 2018

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***** ******* *****, *********, ******** ***** C: 301-***-****


Dedicated operations manager and effective leader. Excels using proven methods and cutting edge technology to successfully cut costs, streamline operations and increase productivity. Assertive and enthusiastic knowledge of process optimization and an unsurpassed worth ethic.


Stratford University – Student Worker May 2018- Till Date


Serves as liaison and mediator for international students with campus personnel, families, community members and institutions, agencies on issues related to international students and their educational programs

Process International student applications, maintain student records, and update the international student database such as Power Campus,ISSM and Leadsqaured

Assist with organizing and maintaining international student files.

Assits the International Student office team with the design and implementation of a comprehensive strategic admissions plan for enrollment of new international students

Contribute to Stratford University marketing strategies through participation in relevant committees

Evaluate student requests for Leave of Absence, optional practical training and reduced course load and update student records in fsaATLAS

Communicate with F-1 students explaining the ultimate responsibilities in maintaining non-immigrants statuses in ethical and legal manners

Plans and implements student programming activities

Assist with general office duties for International Student Services and Students Development.

Other duties as assigned by the Director of International Student Services

HBL (Habib Bank Limited) - Operation Manager March 2016 – August 2016 Pakistan Area

Managed 11 Branches with the staff of 96 employees. Monitored of quality standards, audit reviews, transfers / postings of staff, compliance issues, expenditure control, trainings, trade portfolio, IT related issues & appraisals

Motivated staff to achieve desired customer service.

Monitored ledgers and daily transaction details.

Branch visits to ensure the up keeping of branch and discuss operational issues on bi-monthly basis.

HBL (Habib Bank Limited) - Operations Manager March 2011- February 2016

Pakistan Branch

Supervised all operations such as: account opening documentation, cashreceipt/payments, clearing/remittance, lockers, branch security and cleanliness/general maintenance etc, including regulatory/audit/internal control Division compliance, reporting, Human Resource Management, financial control and accounting, systems and data processing.

Ensured correct and timely Implementation of HOK (head office) instruction circulars. Authorized all account closures, account amendments and signature deletions. Supervised placement and removal of various restraints on the accounts and ensure maintenance of documentation for the same.

Authorized all fixed deposit placements, roll-over and encashment.

HBL (Habib Bank Limited) - Bank Teller March 2004 - February 2011

Collectively involving bank transfers for foreign and domestic accounts, along with tilt handling, check clearance, internal account audit support, International accounts handling.

IT support on banking and user operating systems at various branches and locations appointed to.

Authorized to proof print high value auditable transactions.

Hands on with MOBS IRIS MYSIS BACS systems. Designated systems and controls manager for MOBS & MYSIS on various locations.


Digital Data management

Financial analysis

Windows 98, 2000, 2010

MS Office

Compliance, Banking Laws & Regulations

NCR and DIEBOLD cash replenish expertise


Cash officers training program

Information security in banking fraud awareness program

Foreign exchange / ITRS (International transaction return system)

Risk based KYC (Data Capturing Field Training)

Compliance with FE (Foreign Exchange) manual

Basics of Islamic banking gender diversity program


Masters in Information System/Sciences Expected Gradutation (Mar 2019) MBA: Marketing, 2005 (Month?)\

Diploma in Information 2004

Diploma of Associate Engineering in Electronics, 1996-2000


Available on request.

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