Technology Curriculum Designer and Developer

KAI HALL

Curriculum Designer

Columbus, OH 614-***-**** ***********@*****.*** github.com/kaiHowell-dev linkedin.com/in/kaihalldeveloper

SUMMARY

Technology-focused Curriculum Designer with experience in financial services, software development, AI implementation, data analysis, and business process improvement. Currently working as a Curriculum Designer in the food manufacturing environment while continuing to build and apply full-stack development skills. Previous experience as a Credit Analyst and customer support professional at Upstart provides direct exposure to financial technology, lending workflows, data analysis, and highly regulated business processes. Strong foundation in JavaScript, Python, SQL, React, Node.js, REST APIs, and database development, with a proven ability to learn new technologies and collaborate across technical and business teams. EXPERIENCE

Cérélia Bakery USA – Curriculum Designer – Columbus, OH 2026 – Present

● Design and develop digital and instructional content using structured processes, technical documentation, and business requirements.

● Collaborate with department leaders and subject-matter experts to understand business processes and translate requirements into clear, usable solutions.

● Analyze existing workflows to identify opportunities for process improvement, automation, and increased efficiency.

● Leverage AI tools like Copilot to improve content development, documentation, research, and repetitive workflows.

● Work cross-functionally with operational teams to understand system and process requirements and ensure solutions align with business objectives.

● Develop and maintain structured documentation supporting consistent processes and employee training.

● Apply problem-solving and analytical skills to evaluate processes, identify gaps, and develop practical solutions.

Upstart – Credit Analyst – Columbus, OH

Feb 2025 – Mar 2026

● Analyzed financial and customer data to support credit risk assessments and lending decisions.

● Worked within technology-driven financial workflows while following established business rules, compliance requirements, and data-handling procedures.

● Used analytical reasoning to evaluate large amounts of information and identify inconsistencies, trends, and potential issues.

● Participated in initiatives to integrate AI tools into internal workflows, improving efficiency and reducing repetitive manual tasks.

● Collaborated with engineering, product, and business teams to identify opportunities for automation and system improvements.

● Used reporting and data-processing tools to support operational analysis and process improvement.

● Developed a strong understanding of the relationship between financial business requirements, data, software systems, and end-user workflows. Upstart – Customer Support / Operations – Remote

08/2021 – 03/2026

Supported customers in a technology-driven financial services environment while working with internal applications, customer data, and operational systems.

● Handled 60+ tickets per day involving account, lending, and technical workflow issues.

● Successfully managed teams of up to 12 agents, training and coaching for 94% productivity on QA metrics.

● Collaborated with technical teams, DevOps, and leadership to identify system and workflow issues affecting employees and customers. Salesforce and Jira workflow amendments and integrations.

● Participated in the redesign and improvement of internal dashboards and agent tools.

● Assisted with testing and implementing workflow improvements designed to improve efficiency and reduce operational costs.

● Supported training and onboarding initiatives for new and existing employees.

● Developed strong troubleshooting, problem-solving, communication, and technical documentation skills.

SKILLS

Languages: JavaScript, Python, Java, SQL, HTML, CSS Frameworks & Libraries: React, Node.js, Express, Next.js, Spring Boot, Vue.js Databases: PostgreSQL, MongoDB, Power BI

Tools & Platforms: Git, GitHub, Docker, AWS (EC2, S3), Firebase, Visual Studio, IntelliJ AI & Automation: OpenAI APIs, Prompt Engineering, AI-Assisted Workflow Automation, Copilot Pro, Claude, Gemini

Development: Full-Stack Development, CRUD Applications, Authentication, Database Design, CI/CD Basics

Methodologies: Agile/Scrum, Process Improvement, Requirements Analysis, Technical Documentation

SaaS platforms: Slack, Microsoft Office 365, Salesforce, Workday, Jira, Alchemy EDUCATION

Full-Stack Web Development Certification

Tech Elevator — 2023

PROJECTS

AI Workflow Automation Tool

Full-Stack Application

● Developed a full-stack application designed to automate repetitive financial analysis tasks using AI APIs.

● Built RESTful backend functionality using Node.js.

● Integrated AI APIs to generate summaries and insights from structured information.

● Designed application workflows with an emphasis on accuracy, consistency, and reducing manual analysis.

● Applied software development concepts including API integration, data processing, error handling, and modular application design.

Co-pilot integration for directors' use in food manufacturing.

● Training on AI understanding and basic use cases.

● One-on-one coaching and training for specialized needs for each department.

● Building phases and support for potential expansion as needs grow. Client Support Analytics Application

JavaScript • Vue.js • JIRA REST API • HTML • CSS

● Developed an application designed to consolidate support and performance information for managers and agents.

● Integrated the JIRA REST API to retrieve and organize ticket information.

● Built user-facing functionality to search, filter, and display relevant support data.

● Designed the application to make operational information easier to access and analyze.

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