Cybersecurity IT Help Desk Intern

TECHNICAL SKILLS

NATALIIA ZABIKA

IT SUPPORT CYBERSECURITY

+1-380-***-**** ******.*@***.*** linkedin.com/in/nataliia-zabika-449a5225b Provide administrative and organizational support for day-to-day operations. Assist with scheduling, communications, and document organization. Coordinate assigned tasks, follow-ups, and project priorities. Maintain accurate records and handle information with attention to confidentiality. The Be Sanctuary

Sanctuary Stewardship

Apprentice/Intern

(Administrative Support)

September 2026 – Present

EXPERIENCE

TJX Companies / Marshalls

Sales Associate

October 2023 – August 2026

• Provided customer support and resolved questions and problems in a fast-paced retail environment.

• Communicated with customers and team members to identify needs and provide solutions.

• Handled multiple responsibilities while maintaining accuracy and attention to detail.

• Collaborated with team members to meet customer service and operational goals Operating Systems: Windows, Windows Server 2019, Linux (Ubuntu, Debian, Kali Linux) Windows Administration: Active Directory, Group Policy, DNS, DHCP, NTFS Permissions, File Sharing, PowerShell

Networking: TCP/IP, DNS, DHCP, VLANs, Routing, Switching, Cisco Packet Tracer Security & Network Tools: Wireshark, Nmap, Kali Linux Digital Forensics: Autopsy

Linux Administration: User & Group Management, File Permissions, Processes, Services, Package Management

Cloud & Virtualization: AWS EC2, VirtualBox, Virtual Machines Web & Database: Apache, MariaDB, WordPress

Programming & Scripting: Python, Bash, PowerShell

Other Tools: GitHub

Columbus State Community College

Associate of Applied Science (AAS),

Cybersecurity — Cum Laude

EDUCATION August 2026

NATALIIA ZABIKA

IT SUPPORT CYBERSECURITY

+1-380-***-**** ******.*@***.*** linkedin.com/in/nataliia-zabika-449a5225b Relevant Coursework: Ethical Hacking, Network Security, Application Security, Cisco Switching, Routing & Wireless, Digital Forensics, Linux Administration, Windows Server Administration, Information Security, Scripting.

CORE STRENGTHS

Customer Service • Communication • Problem Solving • Attention to Detail

• Team Collaboration • Time Management • Adaptability • Active Listening • Reliability • Continuous Learning

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