Receptionist and Customer Service Specialist
Resume:
Brittney Little
Hilliard, OH *****
***********@*****.***
Professional Summary
Adept at multi-line telephone systems and possessing a service-oriented mindset, I significantly enhanced client satisfaction and streamlined office operations at Righter Granite and Marble. Leveraging skills in data entry and customer relations, I efficiently managed high-volume communications and supported administrative tasks, contributing to a 30% improvement in client service response times.
Skills
Scheduling
Data Entry
Clerical Support
Travel Coordination
Office Management
Administrative Support
Bookkeeping
File Management
Verbal and written communication
Travel Planning
Expense Reporting
Service-oriented mindset
Multi-line telephone operation
Organization skills
Time Management
Business operations understanding
Professional Demeanor
Customer and client relations
Greeting and Seating Clients
Record preparation
Mail handling
Customer/Client relations
Meeting Preparation
Security awareness
Information Protection
Supply Management
Schedule Management
Multi-Line Telephone Systems
Document Control
Calendar Management
Telephone skills
Data inputting
Scheduling appointments
Work History
April 2014 - Current
Righter Granite and Marble - 5478 Center St Hilliard, Ohio 43026
Receptionist/customer Service
Managed multiple tasks and met time-sensitive deadlines.
Answered central telephone system and directed calls accordingly.
Resolved customer problems and complaints.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Provided clerical support to company employees by copying, faxing, and filing documents.
Responded to inquiries from callers seeking information.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Maintained confidentiality of information regarding clients and company.
Corresponded with clients through email, telephone, or postal mail.
Kept reception area clean and neat to give visitors positive first impression.
Handled cash transactions and maintained sales and payments records accurately.
Assisted with onboarding new clients and securing paperwork completion.
Routed incoming mail and messages to relevant personnel without delay.
Operated multi-line telephone system to answer and direct high volume of calls.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Handled assignments independently with good judgement and critical thinking skills.
Organized, maintained and updated information in computer databases.
Collected and distributed messages to team members and managers to support open communication and high customer service.
August 2006 - November 2013
Neurologist Specialist - Columbus, OH
Receptionist
Kept reception area clean and neat to give visitors positive first impression.
Maintained confidentiality of information regarding clients and company.
Answered phone promptly and directed incoming calls to correct offices.
Responded to inquiries from callers seeking information.
Provided clerical support to company employees by copying, faxing, and filing documents.
Resolved customer problems and complaints.
Managed multiple tasks and met time-sensitive deadlines.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Answered central telephone system and directed calls accordingly.
Confirmed appointments, communicated with clients, and updated client records.
Corresponded with clients through email, telephone, or postal mail.
Assisted with onboarding new clients and securing paperwork completion.
Handled cash transactions and maintained sales and payments records accurately.
Collected Type payments, processed transactions and updated relevant records.
Handled assignments independently with good judgement and critical thinking skills.
Organized, maintained and updated information in computer databases.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Scheduled office meetings and client appointments for staff teams.
Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Compiled information from files and research to satisfy information requests.
Routed incoming mail and messages to relevant personnel without delay.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Operated multi-line telephone system to answer and direct high volume of calls.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Sorted, received, and distributed mail correspondence between departments and personnel.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
June 2004
Hilliard Darby High School Hilliard, OH
High School Diploma
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