IT Security & Customer Support Supervisor

Columbus, OH ***** 614-***-**** ******@*****.***

JAMES GEMPERLINE

Dynamic IT Specialist with extensive experience at The Ohio Attorney General's Office, adept at implementing robust network security protocols and enhancing system integrity. Proven track record in IT troubleshooting and outstanding customer service, leading cross-functional teams to improve service delivery and user adoption of new technologies. PROFESSIONAL

SUMMARY

SKILLS ● IT troubleshooting ● IT documentation

● Information security ● Troubleshooting

● Outstanding Customer Service

IT SPECIALIST 4 SUPERVISOR 01/2002 to 01/2024

The Ohio Attorney General's Office, Columbus OH

IT SPECIALIST 01/1992 to 01/2002

Auditor Of State Of Ohio, Columbus, OH

WORK HISTORY

● Managed network security protocols to safeguard sensitive data across multiple systems. Developed and implemented IT policies ensuring compliance with state regulations and best practices.

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Led cross-functional teams in troubleshooting complex technical issues, enhancing service delivery efficiency.

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Coordinated training sessions for staff on new technology systems, improving user adoption rates.

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Implemented network security protocols to safeguard sensitive information and enhance system integrity.

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Developed IT support documentation to streamline troubleshooting processes and improve user experience.

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Managed software deployments, ensuring compatibility with existing systems and minimizing downtime.

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Conducted training sessions for staff on new technologies, promoting adoption and effective usage.

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St, Francis DeSales, Columbus, OH

High School Diploma, 06/1985

EDUCATION

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