| Resume alert | Resumes 61 - 70 of 346 |
Desk Technician Help
Baltimore, MD
... •Assisting customers via online helpdesk system, telephone, and remote support tools to diagnose technical issues related to Mac OS, applications, network, servers, and peripherals •Resolving and tracking incidents with network, servers, Mac OS, ... - 2023 Apr 29
... •Assisting customers via online helpdesk system, telephone, and remote support tools to diagnose technical issues related to Mac OS, applications, network, servers, and peripherals •Resolving and tracking incidents with network, servers, Mac OS, ... - 2023 Apr 29
Technology Specialist Helpdesk Technician
Silver Spring, MD
... ●Lead the implementation of security programs designed to anticipate, assess, and minimize system vulnerabilities, PCCD Associates Queens, NY Computer/Helpdesk Technician July 2013 – August 2017 ●Created and managed user accounts and reset passwords ... - 2023 Apr 26
... ●Lead the implementation of security programs designed to anticipate, assess, and minimize system vulnerabilities, PCCD Associates Queens, NY Computer/Helpdesk Technician July 2013 – August 2017 ●Created and managed user accounts and reset passwords ... - 2023 Apr 26
Scrum Master Business Analyst
Davidsonville, MD
... of Tier II support services for over 16,000 personnel for the Concur/GelcoTravel Manager System, Oracle-Based Federal Financial Management System (FFMS) Utilized BMC Remedy and ServiceNow for ITSM services in support of helpdesk functions. ... - 2023 Mar 28
... of Tier II support services for over 16,000 personnel for the Concur/GelcoTravel Manager System, Oracle-Based Federal Financial Management System (FFMS) Utilized BMC Remedy and ServiceNow for ITSM services in support of helpdesk functions. ... - 2023 Mar 28
Vice President, Information Technology
Timonium, MD
... storage, datacenter consolidation, and VMWare virtualization Reduced response and downtime 50% by implementing a world-class helpdesk system Developed and presented 5-year strategic plan for executive leadership acceptance complete with corrective ... - 2023 Mar 20
... storage, datacenter consolidation, and VMWare virtualization Reduced response and downtime 50% by implementing a world-class helpdesk system Developed and presented 5-year strategic plan for executive leadership acceptance complete with corrective ... - 2023 Mar 20
Desktop Support Auto Parts
Windsor Mill, MD
... software to configure the port replicator and Kvm Made sure Server 2003 and 2008 servers all were able to be viewed via new kvm Checked performance monitor on both servers to make sure everything was ok Tested with Helpdesk, and closed ticket. ... - 2023 Mar 19
... software to configure the port replicator and Kvm Made sure Server 2003 and 2008 servers all were able to be viewed via new kvm Checked performance monitor on both servers to make sure everything was ok Tested with Helpdesk, and closed ticket. ... - 2023 Mar 19
Support Specialist Administrative Coordinator
Maryland
... remote desktops, users’ rights management NTFS permissions Experience with windows 7, 10 and MacOS, imaging and deploying Helpdesk ticketing systems (ManageEngine, Zammad) Use of remote support tools such as Team Viewer CCNA and network experience. ... - 2023 Mar 14
... remote desktops, users’ rights management NTFS permissions Experience with windows 7, 10 and MacOS, imaging and deploying Helpdesk ticketing systems (ManageEngine, Zammad) Use of remote support tools such as Team Viewer CCNA and network experience. ... - 2023 Mar 14
It Support Springdale
Hyattsville, MD
... • Served as a mentor to lower-level helpdesk technicians providing guidance during troubleshooting process and training when needed. • Integrated Apple/Mac user into a PC environment by setting up all users to connect to network printing; installing ... - 2023 Mar 06
... • Served as a mentor to lower-level helpdesk technicians providing guidance during troubleshooting process and training when needed. • Integrated Apple/Mac user into a PC environment by setting up all users to connect to network printing; installing ... - 2023 Mar 06
Member Team Customer Support
Crofton, MD
... US Army Operations Group, Fort Meade MD 2009-2012 Helpdesk Manager, GG-12 Responsible for the management of 5 technicians charged with providing complete customer service support over three network classifications for 300 users at 12 locations. ... - 2023 Feb 28
... US Army Operations Group, Fort Meade MD 2009-2012 Helpdesk Manager, GG-12 Responsible for the management of 5 technicians charged with providing complete customer service support over three network classifications for 300 users at 12 locations. ... - 2023 Feb 28
IT Delivery and Incident Management
Silver Spring, MD
... Manages the SOI helpdesk staff and provides Level 2 client support for the organization’s hardware as well as SOI developed software and systems using Microsoft Office 365/ Active Directory Administration. Oversees and manages SOI’s Helpdesk ticket ... - 2023 Feb 21
... Manages the SOI helpdesk staff and provides Level 2 client support for the organization’s hardware as well as SOI developed software and systems using Microsoft Office 365/ Active Directory Administration. Oversees and manages SOI’s Helpdesk ticket ... - 2023 Feb 21
Desktop Analyst helpdesk
Silver Spring, MD
... 2003-2019 Assigning certificates Work Experience Bons Secour Hospital /Lifebridge Health System February 2015 – 2023 Tier 2 & 3 Technical Desktop Analyst / Equipment Purchasing Specialist Resolve all issues Tier 1 & helpdesk unable to resolve. ... - 2023 Feb 18
... 2003-2019 Assigning certificates Work Experience Bons Secour Hospital /Lifebridge Health System February 2015 – 2023 Tier 2 & 3 Technical Desktop Analyst / Equipment Purchasing Specialist Resolve all issues Tier 1 & helpdesk unable to resolve. ... - 2023 Feb 18