Brandon Mooring Cell: 443-***-**** adve3b@r.postjobfree.com & adve3b@r.postjobfree.com

IT Technical Analyst II

IT Skills

SCCM

Endpoint Protection

Customer Service

Microsoft 365 Administration/Lync

Microsoft Office 2003-2021

Detailed Documentation

Asset Management

computer diagnosis

Zendesk/Servicenow/Cherwell/ Kaseya VSA/Heat

Typing speed 112 wpm

Exchange Server & Active Directory

Pc /Software Deployments

VMware vSphere

Windows 98/2000/2003/7/10/11

BitLocker Encryption

Imaging/Reimaging/Disk Partitioning

Small & Large Scale migration projects

Network Administration wiring/ cabling troubleshooting

Remote Assistance Dameware/ LANdesk/ HP Service Manager

ServiceNow

ConnectWise Manage

Patch Management

Datto Backup Portal

Programming skills

Server Administration

Windows Server 2003-2019

Assigning certificates

Work Experience

Bons Secour Hospital /Lifebridge Health System February 2015 – 2023

Tier 2 & 3 Technical Desktop Analyst / Equipment Purchasing Specialist

Resolve all issues Tier 1 & helpdesk unable to resolve. Manage active directory & Exchange . Manage Heat ticketing system ; oversee reimaging, refurbishing, upgrading new and old machines for new demands in environment ; purchase new equipment for organization compare contrast cost of effective per dollar spent of new equipment vs maintaining old; prevent redundant problems from happening again, Document and route level 2 and 3 issues/requests to appropriate teams. Assist level 2 and level 3 teams with identifying issues or implementing fixes to restore service; remote assist users with limited computing knowledge ;monitor diagnose networking and switches; train & lead teams of new techs for job duties

University of Maryland Medical (All Locations MD/DC/VA) (contract) August 2014 – Febuary 2015

Migration /Update Tech

Preparing every University of Maryland Medical center in Maryland / DC / VA eastern shore area for EPIC project and an series of other projects which work closely with updating an aging network infrastructure, currently in starting phases of getting PCs and equipment ready in every location and also overseeing migrations happening at previous locations; going back and troubleshooting machines having issues before and after migration, providing desktop support break /fix duties when necessary ; creating an inventory for all machines owned by hospital also included updating /reimaging existing machines to Windows 7, enterprise environment

Exelon Energy Corporation (Owner of BGE & Constellation) March 2014 – August 2014

Tier 3 IT Technical Analyst

Work beside an team of analysts to resolve any issues on energy trading floor; systems are important as they track weather, stock, and trading info for the energy’s company bottom line. Customers supported are VPs, executives, manager staff and the CEO are also supported on these floors. Remote into offices in other States to assist clients who do not have IT support. Tier 1 & Tier 2 roles and duties listed in previous job info is done here, along with higher duties such as software deployment, rerouting ports on switch in network closets, modifying active directory, diagnosing very complicated and complex software needed for the energy traders and corporate staff to perform their duties efficiently while also managing hardware deployments on the go as company sees fit since it is expanding from the buyout of BGE & Constellation Energy. Participate in ensuring migration project from Exelon domain from BGE & constellation goes smoothly *Technical support to remote users connecting through dialup, internet Citrix, and VPN *Providing end user support for all desktop and network related issues within a large network, including hardware, OS, standard and proprietary software, and printers

Baltimore City Public Schools IT Department March 2013 – March 2014

Tier 1 & 2 IT Technical Analyst

Oversee & travel through an district of 200 + locations. Trouble-shooting and keeping track of hardware, network, and user issues within the district, while assisting tier 1 in investigating problems they are unable to solve while also having discretion as to whether to escalate issues to tier 3; Duties include troubleshooting, active directory, modifying & distributing images, customer service (face to face & phone support), analyzing & maintaining inventory, domain issues, and traveling to multiple locations for all issues, managing/overseeing small teams for projects, break/fix on mobile labs/ carts, individual pcs & entire buildings; assisting with VLAN, HSA, testing initiative deadlines for district .

HH Gregg July 2012 – March 2013

100 % Commission Sales / PC Optimization/ Verizon Cellular/Home Theater Specialist

Guide / assist customers to making an informed decision regarding products while offering in depth demonstrations and comparisons as needed, balance helping the store achieve its maximum potential profit while also reducing incomplete transactions, use Verizon systems for looking up customer info and transactions optimize pcs and correct problems associated with them with customers and store

EDUCATION:

Anne Arundel Community College 2010- Present Major: Information Assurance (Cyber Security)

Capitol College Laurel, MD 2007-2010 Major: Computer Engineering

Baltimore City College High School High School Diploma & BCC Certificate

Certifications: Comp-TIA A+ (Essential & Practical) Code verification: 42BQQ4LK63Q1QGMG verify at http://verify.CompTIA.org Passed 4/25/2012

CompTia Network + & Security + pending late March 2023 –April 2023, Cisco CCNA/CIISP pending July 2023

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