Scrum Master Business Analyst

Stacia L. Cook

240-***-**** • ******************@*****.*** • https://www.linkedin.com/in/stacia-cook-b051061b

References Available Upon Request

SKILLS

Editorial and Technical Writing Skills * Oral Communication Skills * Agile Methodology * Critical Thinker * Perpetual Learner

Organizational, Analytical, and Interpersonal Skills

CERTIFICATIONS

Certfied ScrumMaster® #920934

ITIL Foundations Certification in IT Service Management (ITSM) #3106571

Project Management Professional (PMP) #3301286

EDUCATION

Master of Arts, 2002 Bachelor of Arts, May 1998

Howard University, Washington, DC Howard University, Washington, DC

TRAINING

Project Management Academy - Project Management Professional (PMP) Boot Camp – April 2022* (exam August 2022)

Project Management Institute (PMI) – Agile Certified Practitioner (ACP) Skillsoft Course – July - August 2015

USDA Graduate School - Contracting Basics for COTRS – May 2009

SOFWARE KNOWLEDGE AND ABILITY

Adobe Acrobat Pro, Atlassian Tools (Confluence, JIRA), AWS, Remedy, Collibra, Concur/Gelco Travel Manager, Docusign, FedTraveler, Google Suite Applications (Chrome, Duo, Gmail, Maps, Meet, Slides, Sheets), (Hewlett-Packard (HP) Application Lifecycle Management (ALM), HP Agile Manager (AGM), Microsoft Office 365 (Access, Excel, Outlook, Power Point, Project, Publisher, SharePoint, Teams, Word, Visio, Visual Studio), Microsoft Azure, Microsoft Team Foundation Server, Microsoft Windows XP Operating System, Oracle Based Systems, Power BI, PRISM, RALLY, Requisition Tracking System (RTS), Software as a Service (SaaS), Salesforce, Savantage Federal Financial Management Systems (FFMS), ServiceNow, SPSS Statistical Analysis Program, Social Media Platforms (Facebook, Instagram, LinkedIn, Twitter), Tableau, Trello, Zoom

PROFESSIONAL EXPERIENCE

Agile Delivery Lead

Single Stone Consulting, LLC. August 2022 - present

Serve as the Agile Delivery Lead/Project Manager to 2 development teams providing support to their overall initiative for their cloud based technologies using DORA Metrics and Fargate Data processing

Ensure that the team is meeting initiatives as defined by Knowledge Performance Indicators/KPIs and Objectives

Responsible for the scheduling and facilitation of Agile ceremonies as associated with each team

Ensure that the teams maintain focus on quality and continuous delivery

Developed the structure, process, documentation, and tools of the team to include schedules, budgets, and reporting systems using SharePoint, JIRA, JIRA Align, Confluence, and Maestro)

Facilitate both Pre-PI Planning and PI Planning with Product Owner and team to manage epics, features, proposed PI objectives, and Program backlogs

Provide viability into delivery targets commitments and progress and integrate Agile and Lean principles into team practices and work products

Work with Product Managers to understand and iterate on product roadmaps to support integration across the cross-functional stakeholders

Utilized well managed techniques to coach the team on delivery controls/compliance to minimize operational risk

Understand and stay current on domain architecture and targets to identify upstream/downstream dependencies and support the team in risk management

Identify impediments and appropriately resolve them using network of peers and formal channels to include escalation as required

Support the team’s automation (testing, pipelines, deployments) in their DevOps journey

Coach Product Owner and Team on backlog refinement and prioritization to ensure continued success and delivery

Utilize team feedback and metrics (quality, delivery rate, etc.) to identify areas of opportunity

Acts as Mentor/Coach to other Agile Delivery Leads and or any other Agile role

Senior Business Analyst/Scrum Master

Core BTS, LLC April 2021 – June 2022

Client: Kroger; Nationwide Insurance

Serve as the Scrum Master to encourage the project teams practice the core Agile/Kanban principles of collaboration, prioritization, team autonomy, accountability, and transparency

Provide Agile training across 6 project teams as the SELC/SDLC methodology accordance with PMBOK Agile Methodologies

Responsible for providing opportunities for continuous improvement throughout the development lifecycle to ensure the product development

Led team through the transition from Cold Fusion to Cloud Based Technolgies using Agile Methodologies

Facilitate Agile related meetings, workshops, and discussions across teams to support solution development and delivery.

Provide Project Management support and leadership to 6 project teams to include key stakeholders and

Serve as a lead point of contact for technical analysis initiatives and solution delivery for key initiatives

Lead and support requirements elicitation and analysis, business case development, analysis of alternatives, and the development of recommendations for cloud migration, platform optimization, and data analytics capability development

Promote the implementation and ongoing use of DevOps toolsets to automation and efficiencies in the planning, building, configuration, testing, deployment, monitoring, and maintenance of the platform’s capabilities

Support the development and submission of SELC/SDLC deliverables for enterprise platform and customer specific program requirements

Work cohesively with Product Owners, Scrum Masters, Business Analyst, and other stakeholders to ensure we getting the best customer and business value for the towards the product

Collaborate with Solutions Architects, Data Engineers, and Data Analysts to define enterprise data models, data architectures and strategies in building, integrating, operating, and maintaining a complex data pipeline.

Support the application of data governance and engineering best practices for designing of interface standards, quality assurance standards, performance standards, and cost-benefit analysis of the modern state-of-the art information systems.

Support platform monitoring, maintenance, performance optimization and configuration management functions across applications and toolsets

Assess the technical needs of a project throughout its lifecycle, and support key technical decisions about the solutions to be implemented

Plan for and oversee integration and data migration needs throughout a project’s lifecycle

Assist with the project budget, resources, and timeline planning to ensure we are staying withing budget

Project Manager/Senior Business Analyst Greenbelt, MD

Vidoori, Inc. November 2019 – October 2020

Client: Census Bureau, Decennial Contracts and Execution Office (DCEO), Technical Integrator (TI) Division

Led the 2020 Census Testing Team and 4 associated projects – Integrated Test Environment (ITE) for the 3 Operational Delivery Areas: Island Area Census Data Capture (16.2), Island Area Census Data Collection (16.3), and Response Processing Operation (12.2)

Supported the program level performance and scalability testing to ensure the fulfillment of all business and technical requirements during the Software Development Lifecycle (SDLC)

Ensured that business requirements were properly flushed out and documented within HP Application Lifecycle Management (HP ALM)

Managed User Story/Product Backlog per the Product Owner to be effective in testing operations from initiation to completion

Created and presented executive level Power Point presentations for reporting the daily and weekly Leadership meetings

Facilitated User Acceptance Testing (UAT), recorded the defects and worked with the necessary teams on issue resolution

Conducted gap analysis to identify any gaps in the current business processes and work with team to provide an analysis of alternatives in implementing the new changes in those areas

Facilitated Agile ceremonies to include Daily Stand-Ups, Reviews, Plannings, and Retrospectives

Ensured operations were going as planned and resolved any issues that the team may have incurred

Utilized Oracle Toad to run basic SQL queries to gain the necessary data to disseminate to the team

Maintained a document management system using SharePoint for Knowledge Based and Training documentation amongst the team

Coordinated with other technical teams to successfully execute test cases

Scheduled and provided cross-training of other technical teams so that all team members are familiar with all team operations

Documented test scenarios and test cases and allocated the appropriate technical resources to maintain project efficiency

Provided high level customer service to Representatives in the field using ServiceNow IT Service Management (ITSM) regarding the Census 2020 Non-Response Follow-up (NRFU) effort with their iPhone and iPad devices

Assisted testing team by performing UAT and testing defects in the system

Maintained daily ticket resolution status using Service Now in accordance with guidelines for assisting Field Representatives

Monitored, analyzed, and enhanced ticket handling Service Level Agreement (SLA) metrics identifying issues and resolving them

Exercised decorum and understanding when assisting Field Representatives with their devices

Project Manager/Senior Business Analyst Suitland, MD

The Brite Group April 2019 – October 2019

Client: Census Bureau, Decennial Census Management Division (DCMD), Coverage Measurement Management (CMM) Branch

LTS, Inc. October 2018 – March 2019

Client: US Census Bureau, Associate Director for Information Technology & CIO (ADT/CIO), Information Systems Support and Review Office (ISSRO)

Utilized Agile methods to analyze, define and document business requirements for software solutions which align with organizational goals to help clients achieve their desired performance goals in the SDLC

Served as a Technical Writer on the team in the creation and editing of written technical and functional artifacts such as User Reference Guides/Training Plans, Software Specifications, Architecture Design Documents using Visio, and any other documentation necessary and was responsible for keeping them up to date using SharePoint

Facilitated requirements and design sessions with business Stakeholders to provide full detailed analysis and walk through of business requirements for better clarity of their SaaS applications and documented and tracked them using JIRA

Served as Scrum Master to facilitate scrum ceremonies, recommend and implement team improvements, and train teams on Agile principles and best practices

Assist Stakeholders with creating business cases as required for organizational standards to present to Senior Leadership in support of initiatives

Provide technical writing guidance to Stakeholders with the creation of their Project Charters for initiation of their approved projects

Researched current market trends for new technology to assist customers with their needs (i.e., Power BI, Tableau, AWS)

Collaborated with organizational Subject Matter Experts (SME) to gain a thorough understanding of current business processes

Conducted gap analysis to identify any gaps and pain points in the current business processes and worked with team to provide an analysis of alternatives in implementing the new changes in those areas

Utilized Pivot Tables to organize and analyze data

Facilitated demo sessions with business Stakeholders based on the provided business requirements to ensure that their business needs and requirements were being met with the updated functionality

Worked directly with Product Owner to establish project Roadmap, Risk Management Plans, prioritize incremental tasks, and identify opportunities for continuous improvement

Utilized JIRA for ITSM services in support of Stakeholder operations

Documented business processes and use case in both the as-is and to-be diagrams as deemed necessary by stakeholders

Managed team backlog and work-in-progress using Trello

Provided Agile Transformation training and support in terms of curriculum/plans, awareness, addressing misconceptions and providing additional resources for further Agile learning

Collaborated with the development team to decompose large epic stories into features and user stories that can be understood and approved by members of the development team.

Assisted testing team by performing UAT and testing defects in the system

Agile Consultant/Business Analyst Falls Church, VA

Citizant, Inc. July 2018 – October 2018

TEKSystems, Inc. September 2017 – June 2018

Client: US Department of Justice (DOJ), Executive Office for Immigration Review (EOIR), Office of Information Technology (OIT)

Assessed the Scrum maturity of the organization and Coached team members to achieve higher levels of maturity in Agile methodologies for the SDLC

Supported and/or trained other Product Owners/Scrum Masters with respect to Scrum events

Worked with Product Owners/Scrum Masters/Stakeholders to establish and maintain Roadmap for the project using JIRA/Confluence

Conducted Scrum related meetings as necessary (Daily Stand-ups, Retrospective, Planning Meetings, & Reviews)

Facilitated Stakeholder meetings for requirements gathering and analysis and ensure solutions meet their business needs and documented those requirements

Utilized Pivot Tables to organize and analyze data

Worked with Scrum team and stakeholders to deliver solutions by documenting key ideas, developing government deliverables on a regular cadence, and synthesizing ideas into high level graphics

Maintained and provided updates via SharePoint to stakeholders on user story status for 3 projects

Served on a cross-functional team responsible for helping the government transition to an Agile future state, between multiple product offerings including case management, document management, and data exchanges.

Responsible for consulting with Scrum team and leaders in the implementation of Agile related product development efforts

Independently produced documentation that assists the product in meeting the Definition of Done

Proactively work on documentation required to comply with government Software Development Lifecycle (SDLC) gates using Confluence

Ensured Service Level Agreements (SLA’s) are followed and proactively identify issues that may require intervention to reduce issues and improve performance

Developed and/or improved current communications and documentation for Stakeholders and Product Owners

Utilized Service Now for ITSM services in support of customer operations

Engaged with stakeholders to ensure business needs are met during the projects

Helped maintain a culture of innovation within a Federal IT Organization

Enforced best practices for writing standards and styles in a non-adversarial manner to achieve high quality documents and presentations

Facilitated the moved of new functionality into production

Researched and reported on federal and industry best practices in the areas of integrating innovation and creating a culture of innovation to provide input into up-and-coming proposals

Project/Change Management Analyst April 2016 – May 2017

BoDoIT, LLC Washington, DC

Client: US Department of Labor (DOL), Office of the Chief Information Officer (OCIO)

Provided research, writing, and editing of the proposal for this task order as well as worked on additional task orders for the company to obtain other work

Worked with the client to create the Project Charter, Project Management Plan, Risk Management Plan, Communications, and Training Plans for the new Release and Deployment Process

Managed the Release and Deployment process within BMC Remedy Release and Deployment Module

Utilized ServiceNow for ITSM services in support of customer operations and to perform gap analysis between competing systems

Ensured each of the service design packages (SDPs) developed by engineering met pre-defined criteria authorized by change management in conjunction with service owners and other stakeholders prior to release into the production environment

Verified all SDP configuration items (CI) were accurately recorded in the Configuration Management System (CMS) and associated artifacts were captured in the Knowledge Management System (KMS) and Release & Deployment library

Assisted the Service and Process Owners with the development of training and documentation for new or changed services and processes like continual service improvements (CSIs)

Ensured the release gates were all cleared on time

Worked with Client and Stakeholders to identify Risks and created a Risk Management Plan.

Provided an Analysis of Alternatives to Stakeholders in and efforts to assist them with making sound investments that will maximize their benefit

Utilized Pivot Tables to organize and analyze data

Tracked usage of knowledge and developing processes to improve knowledge transfer and training

Provided usage reporting metrics to the client and Senior Management

Created project related documentation including process plans, Standard Operating Procedures (SOP’s), Training documentation and other documentation deemed necessary by the stakeholders

Created Power Point presentations for executive leadership on the findings and services

Senior Management Consultant Washington, DC

Voigt, Peters, Dumouchelle, Inc. November 2015 – March 2016

WBB, Inc. (formerly NetStar-1, Inc.) January 2014 – October 2015

Client: US Department of Homeland Security (DHS), Citizenship and Immigration Services (USCIS), Office of Transformation & Coordination (OTC), Operations & Maintenance Division (O&M)

Serve as Scrum Master and managed the daily client business operations using Agile concepts and principles and provided dedicated client leadership support to Project, Release and Program Managers

Maintained team status using JIRA/Confluence to include creating and tracking document libraries, team calendars, and other development artifact documentation related to the release in accordance with enterprise standards (i.e., decision logs and development artifacts, status reports, product backlogs, requirements documentation)

Served as Subject Matter Expert in providing jargon free writing into proposals when the renewal period arrived

Worked with stakeholders to assess their IT needs, provide relevant technical assistance and information, resolve complex or non-routine problems, or satisfy expectations; knowledge of available products and services; committed to providing quality IT products and services.

Served as primary point of contact between stakeholders and the Agile development team testers on their functional and non-functional requirements to ensure continuity and collaboration

Conducted data gathering and analysis for compilation into a weekly status report delivered to Executive Management

Assisted with planning, organizing, and facilitating contract requirements definition, project requirements documents, and review meetings, to include preparation of meeting agendas and meeting minutes, and tracking of associated issues and action items

Worked with stakeholders to identify business needs and interpreting those needs into requirements workable business solutions

Documented business processes and use cases in both the as-is and to-be formats as deemed necessary by stakeholders

Performed User Acceptance Testing (UAT) testing on system updates and new processes to ensure they met the functional requirements

Facilitated Scrum Related meetings such as Incident Review Process Forums, Sprint Kick-Offs, Sprint Planning Reviews, Daily Standups, Production Readiness Reviews and Release and Sprint Retrospectives

Worked with stakeholders to prioritize User Stories according to best business value

Provided Tier II support by maintaining record of and conducting daily analysis of incoming incidents and assigned them to the appropriate team members

Utilized Pivot Tables to organize and analyze data and provide input to development teams

Documented and maintained User Story status in JIRA/Confluence for current business processes

Developed executive level presentations and documentation for governing bodies and authorities

Maintained development production user story backlog in support of prioritization and completion efforts

Lead and assisted with administering program governance processes

Communicated with stakeholders to gain buy-in and draft the approved recommendations into SOP documentation

Identified and implemented best practices to increase value and standardization

Senior Management Analyst (Manpower Analyst) Alexandria, VA

Interactive Technologies Group, Inc. (ITG) January 2013 – January 2014

Client: Defense Contract Management Agency (DCMA) Contracts Management Office (CMO) Financial and Business Operations (FBO)

Gathered and organized information on goals and objectives, processes, organizational structure, and documented the findings using ITG’s proprietary resource management system

Analyzed and evaluated management practices and methods and the administrative operations of the client and reported on data gathered for the effectiveness and productivity of program operations

Advised management and recommended solutions to critical problems and findings

Elicited requirements using interviews, surveys, quantitative data analysis, business process diagrams, use cases, scenarios, business analysis and workflow analysis

Presented facts and recommendations in clear, concise, and logical terms, both orally and in writing to executive leadership and stakeholders

Assisted with system and data analysis tasks required to build a simple to use Data Warehouse

Worked with external client stakeholders to analyze their current business processes, analyze the operational systems, and correlate the relevant data entities/attributes

Appropriated high-level business/functional requirements and broke them down into detailed technical requirements to ensure collaboration amongst all stakeholders

Identified data quality and integrity issues and provided recommendations for resolution

Developed and updated written deliverables including comprehensive detailed documents and reports for all analysis activities, functional and operational manuals that outlined established methods of performing work in accordance with organizational policy

Provided expert analysis and evaluation of organization processes and policies, management practices and work operations for the creation of a resource allocation model that addressed complex legislative, programmatic, and management issues and problems.

Drafted and proofread materials and reports for content, grammar, format, clarity of expression, organization, conformity, presentation, and technical accuracy

Senior Management Analyst Washington, DC

NetStar-1, Inc. September 2009 – April 2011

Client: U.S. Department of Homeland Security (DHS), Immigrations and Customs Enforcement (ICE), Office of the Chief Financial Officer (OCFO), Office of Assurance and Compliance (OAC)

Served as Analyst in the Program Management Office (PMO) and coordinated and managed 6 Financial Action Project (FAPs) ensuring that they met project milestones, schedules, and scope in alliance with PMBOK standards to reduce further financial risks

Performed fact-finding and analysis on current financial programs using OAC performance measures and indicators and provided recommendations on identified risks and trends that may impact progression

Assisted in the creation and management of pertinent databases related to OCFO projects

Served as the liaison between offices within ICE and OAC on budgetary discretionary items related to assigned FAP’s

Assisted in automating complex business practices within the client specified timeframe and ensured all associated requirements are met

Assisted with the review and processing of monthly invoices and related deliverables

Provided support in tracking portfolio funding, projecting needs and variances

Assisted with the creation and dissemination of monthly financial reports

Communicated daily status to senior level executives either verbally or non-verbally

Conducted detailed financial research and analysis of technical and cost data using DHS-ICE financial and acquisitions databases and reported findings to senior level executives

Diagnosed and resolved problems in response to customer related issues

Drafted milestones, timetables, audit trails, and comprehensive reports and presentations for tracking information on FAP’s for colleagues, subordinates, and end user representation in accordance with the style provided by the customer

Collaborated with other contractors as part of a teaming agreement on the project

Interpreted and applied financial management policy, regulations, and directives and provides updated inputs to management based upon current trends

Drafted and assisted with the preparation of white papers, memorandums, and written forms of correspondence as needed on cost data, policy and procedures, financial management, budget execution, and audit readiness

Worked on any special or ad-hoc assignments, often characterized by significant impact at the organizational/agency level

Program Manager September 2008 – August 2009

NetStar-1, Inc. Washington, DC

Client: US Department of Homeland Security (DHS), Immigrations and Customs Enforcement (ICE), Office of the Chief Information Officer (OCIO)

Managed the staff and the operations and maintenance of Tier II support services for over 16,000 personnel for the Concur/GelcoTravel Manager System, Oracle-Based Federal Financial Management System (FFMS)

Utilized BMC Remedy and ServiceNow for ITSM services in support of helpdesk functions.

Mentored and lead junior staff members to encourage them to pursue new skills, technologies, and certifications

Participated in cross work-unit groups for the purpose of deploying IT solutions and promoting structured software engineering and process improvement initiatives across an enterprise

Provided writing and SME expertise to the upcoming proposals to renew the contract for the option year

Utilized Pivot Tables to organize and analyze data

Serve as subject matter expert on both systems to provide guidance to super users, Tier 1 support, and other key stakeholders

Provided project resource allocation to ensure operations ran as effective as possible

Coordinated operations to effectively close out the fiscal year using FFMS to analyze program and financial analysis

Served as liaison between the customer community and the Office of the Chief Information Office (OCIO) to ensure continuity of system operations in case of an emergency

Provided advice, technical consultation, and guidance to customers by analyzing and resolving problems, and evaluating alternative means of satisfying user requirements

Evaluated and/or monitored project/program performance and advised government personnel of the necessity for amendments or extensions of contracts in compliance with contractual obligations

Provided oversight to vendors as they develop project timelines, requirements, technical/functional solutions, and testing plans

Performed risk analyst in identifying current, new, and prospective risks for the creation of a Risk Management Plan

Oversaw vendor operations for other vendors providing service to the Tier II support

Served as a Tier II subject matter expert (SME) and planned and facilitated training directly to the Client, associated Executive level stakeholders, staff, and end users in both FFMS and Concur/GelcoTravel Manager

Developed and interpreted policies, procedures and strategies governing the planning and delivery of the systems utilizing advanced technology principles, concepts, methods, and standards

Assisted in teaming effort with consultants from other companies to restructure the Concur/GelcoTravel Travel Manager accounting data to remove 90% of the existing data and streamline the process

Ensured information security and information assurance policies, principles, and practices were adhered to in the internal controls of the systems

Diagnosed and resolved problems in response to end-user related issues

Analyzed accounting data and accounts to resolve technical discrepancies

Performed User Acceptance Testing (UAT) testing on system updates and new processes to ensure they met the functional requirements

Participated in contract solicitations, contract administration, and assisted with the development and implemented of recommendations and solutions

Assist in the formulation, coordination, facilitation, administration, and evaluation of contracts, and the creation of contract related documentation as directed by the COR

Senior Acquisitions Specialist January 2008 – September 2008

Federal Management Systems, Inc. Washington, DC

Client: US Department of Homeland Security (DHS), Immigrations and Customs Enforcement (ICE), Office of Acquisitions Management (OAQ)

Communicated and worked directly with senior management to ensure that their contract documentation was assigned accordingly

Researched, assigned, and transferred G514 Requisitions into ICE procurement systems for senior management and contract specialists using PRISM and Requisition Tracking System (RTS)

Maintained and printed award documents sent to the procurement email boxes for proper processing within the standard 24-hour turn-around time

Processed Obligation Award documents in the FFMS financial database

Approved Obligations at both first and second level from other team members

Maintained and updated the Requisition and Obligation databases after records have been completed

Advised on acquisition best practices and mechanisms to ensure the work continues to flow in a consistent manner and all requirements are being met

Technical Program Analyst January 2004 – January 2005 September 2006 – January 2008

Federal Management Systems, Inc. Washington, DC

Client: US Department of Homeland Security (DHS), Immigrations and Customs

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