Support Specialist Administrative Coordinator

Humaira Rasikh

**** ****** ***** **, ******, VA *2181

Cell: 571-***-**** * Email: *******.******@*******.***

Permanent resident and legally authorized for employment in USA

(Green card holder)

PROFESSIONAL SUMMARY

Skilled and goal-oriented IT professional with over 6+ years of work experience in providing IT systems support to large scale organizations, maintenance, support and troubleshooting of IT and network infrastructure. Proven track record of success in supporting, deploying, and evaluating systems to improve uptime and efficiency.

OBJECTIVE

Being an experienced and energetic IT professional, I am looking for a challenging environment where I could utilize my expertise and experience. Willing to learn new technologies. I am a dedicated and organized individual who pays attention to details.

SKILLS

Active Directory, DHCP, DNS, Group Policies, windows servers, and domain controllers, print servers

Windows servers administration, remote desktops, users’ rights management NTFS permissions

Experience with windows 7, 10 and MacOS, imaging and deploying

Helpdesk ticketing systems (ManageEngine, Zammad)

Use of remote support tools such as Team Viewer

CCNA and network experience. VoIP and cisco phones

EXPERIENCE

WORLD BANK GROUP INTERNATIONAL FINANCE CORPORATION (IFC)

IT Coordinator/Technical support Tier 2

Troubleshooting PC/ phone related issues

Supports and maintains the end-user computing environment

Demonstrates strong customer service skills and client orientation

Performs asset management tasks including the update of asset information into a shared database

Provide help desk / technical support for local and off-site users

Keep customers informed of progress and status of tickets throughout the resolution

Provide feedback on issues to strengthen content in knowledge base

Resolve customer issues in a pre-determined time frame or escalate for resolution

LONG & FOSTER COMPANIES INC - Virginia, USA

Administrative Coordinator/Technical support (07/2022-present)

Current Responsibilities:

Active Directory (Create account and manage groups in Active Directory)

Managing groups, Distributions lists (Support mail routing, tracing, tracking and troubleshooting)

Fresh Service Desk ticketing system (Provide Tier 2 and Tier 3 support for the Helpdesk tickets)

Message Trace from Office365/Barracuda Security Appliance

Working on AD Manager Plus templates project

Working with Microsoft Exchange 2019/0365

Windows Server 2008/2012 R2

Windows Server Directory Services

Working with Outlook 2010/2013/2016

MISSION ESSENTIAL - Virginia, USA

Translator/Interpreter (11/2021–02/2022)

Responsibilities:

Assisting refugees in medical facility with translating/interpreting languages English, Dari, and Pashtu

Acting as Interpreter between a wide range of refugees with diverse voices, accents, speaking tempos

Provided clear & exact translations of written materials, and interpretations of verbal communication

Provided interpretations of questions, answers, statements, explanations of verbal communication

Rendering sight translations of documents and other written materials

Interpreting with no additions or omissions

Completion of daily activity logs and other documentation

Complying with applicable ethics and standards

USAID PROJECT (TETRA TECH - JSSP) - Kabul, AFG

IT Support Specialist (02/2020–08/2021)

Responsibilities:

Active Directory users and computers administration

Users onboarding, creating accounts, and setting their workstations

Group polices, organizational units, distribution, and security groups management

Deploying, implementing, administering, and troubleshooting Microsoft windows server infrastructure

File and print servers and users shared drives management

Administering Windows 2008, 2012, and 2016 Servers

Installation and configuration of company standard applications

Supporting, deploying, and troubleshooting desktops, laptops, computers, Scanners and Printers

Troubleshooting network connectivity issues, patching cables, wall jacks, patch panels

IT systems and network hardware deployment and installation

Experience with ManageEngine and Zammad ticketing system and responding to reported issues

Microsoft outlook configuration and troubleshooting

SUPREME COURT – Kabul, AFG

IT Administrator (05/2014–02/2020)

Responsibilities:

Active directory administration, users, and computers

Users’ right assignment, share permission management and users home folders

Configuring, deploying, and troubleshooting Windows workstations

Configuring, deploying, and troubleshooting network printers

Creating standard operating procedures, and end users training on IT systems use

Configuring outlook email client in an exchange on premise environment

Imaging computer and making sure all company standard software is installed and up to date

Overall support, answering calls, and troubleshooting issues reported by end users

EDUCATION

KABUL UNIVERSITY – Kabul, AFG

Bachelor of Computer Science (BCS) (03/2010–12/2013)

REFERENCES

Will be provide upon request

Contact this candidate