It Support Springdale

Van Johnson, Jr.

**** ******* *****, **********, ******** 20774

202-***-**** ● *************@*****.***

SUMMARY

Innovative, energetic Senior Desktop Administrator with extensive hardware and software troubleshooting experience. Proven track record in high-end Apple/OS Mac, Windows OS desktop and laptop computing environment. Provide leadership stability for any security environment. Possesses excellent communication, organization, leadership, and problem-solving skills to work independently and as part of a team.

HARDWARE/SOFTWARE EXPERIENCE

• Multiple Desktop and Laptop Support

• Develop Customer written reports

• Support of software, scanners & peripherals

• Windows 7-10 installation and deployment

• Maintain Daily tickets and reports

• PDF, Adobe Acrobat & Reader

• Server Installation

• Troubleshoot Mac OSX Systems

• Troubleshoot Network Printers

• Microsoft Office Support

• Software Testing

• A/V Setup/Support

PROFESSIONAL EXPERIENCE

Vietnam Veterans of America

Computer Install/Audio Visional-Volunteer 2017-2019

• Provide IT Support for VTC equipment and LCD projectors for clients that have meetings.

• Install Laptops, PC’s, Tablets and Printers.

• Re-image Laptops, PCs with the standard operating systems. CENTER FOR NAVAL ANALYSIS, Alexandria, Virginia

Senior User Computer Desktop Administrator 2006-2017 Provided technical and troubleshooting skills including excellent understanding of standard desktop operating systems (Windows 7-10, Mac OS X, etc.). Good understanding of server (Netware, Windows server, email system, Active Directory) and network technology (TCIP/IP, DHCP, DNS, etc.). Perform daily system monitoring, verifying the availability for all hardware and software applications.

• Managed, control and installed all incoming HP, Dell and Apple OS Systems. Confirming all has been imaged with the standard company software.

• Provide hardware, software technical support and repaired equipment that where under warranty and out of warranty.

• Successfully led projects, which consisted of distributing 150 Dell laptops to the Field Office/division. Provided software/hardware upgrades. Which took place every 3 years.

• Maintain daily tickets and reports to ensure users were given the highest level of support.

• Installed VPN software for Mac OS and Windows users to work remotely throughout the country and work from home. Provided instructions via telephone support and hands on trainee.

• Provide IT Support for VTC equipment and LCD projectors for clients that have meetings.

• Served as on-site technical support for networking and server teams as needed when problems occur.

• Served as a mentor to lower-level helpdesk technicians providing guidance during troubleshooting process and training when needed.

• Integrated Apple/Mac user into a PC environment by setting up all users to connect to network printing; installing PC application on Macs and provided the Macs to work in unfettered environment.

• Setup a Computer Lab for Computer Desktop and MAC OS systems. Making sure all machines could connect to un-class and class networks.

Van Johnson, Jr. *************@*****.*** Page Two

CENTER FOR NAVAL ANALYSIS, Alexandria, Virginia

Technical Specialist II, Senior User Support Services 1995-2006 Provided technical and troubleshooting assistance to Gateway system and participated in help desk duties. Evaluated, tests, installed, maintains, relocated, and modified microcomputer systems, peripherals, operating systems, hardware, network and other applications.

• Troubleshooting high end Computer Desktop, Laptops, CPU and Laser Printer issues.

• Install and configured hardware upgrades to monitors, keyboards, printers, hard drives and servers.

• Installed memory, CD/DVD drives, printer drivers, processor upgrade, replacing defected motherboards.

• Maintained and repair 31 complex high-end HP 4500 and 8100 network printers.

• Maintained records of usage monthly.

• Served as primary individuals responsible for maintaining and providing setup of high-end audio- visual conferencing equipment and portable projectors.

• Provided training and support to users of audio-visual equipment, HP printers and updated software upgrades.

EDUCATION

Coursework in Computer Technology

University of District of Columbia,

Associate of Science, Computer Technology

Temple Technical School, Alexandria, VA.

CERTIFICATIONS

Apple/Macintosh Laser Printer Technician

Dell Laptop/Desktop Computers

Hewlett Packard Desktop/Laptop Computers

Apple/Macintosh System Technician

Hands-on Structured LAN Wiring System

HP Laser Jet (4500 Color/8100 BW Printer Service

Windows 2000 Client Administration

Server+ Interfacing with the Network

Server+ Installing Network Hardware

Certificate of Merit, Fundamentals of Effective Project Management Deploying and Managing Windows 7 Implication

AWARDS and RECOGNITIONS

The Mary Ann Pianka Award,

Given to Most Outstanding Employee of the Year.

The Joint Staff Certificate of Appreciation,

Outstanding support/Joint Staff’s Logistics Deployment Process Improvement Conference

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