Helpdesk resumes in Baltimore, MD

Middle River, MD
... Helpdesk Support Level 2 Micros Systems Inc - Columbia, MD April 2010 to April 2012 Full-time Position - 40 hours per week. • Second-level Support for Customers tasks/tickets such as: 1. Report Editing 2. Interfaces (IFC8) Data Swap 3. Application ... - Jan 10

Crofton, MD
... 2007 Helpdesk Analyst Washington, DC Resolved end-users' issues in a timely manner through the Remedy support ticket system, reducing resolution times by 25% Fostered a culture of innovation and continuous learning conducting training sessions ... - Jan 02

Baltimore, MD
... IT HELPDESK TECHNICIAN Tyto Athene Gwynn Oak, MD 3/2019 – 9/2020 • Manage Telephone Trouble Line, resolved trouble reports, and dispatched technicians. • Coordinated telephone services with Social Security Administration. • Conduct accurate ... - 2023 Dec 29

Baltimore, MD
... MFRI FIRE INSPECTOR 1 MFRI FIRE INSTRUCTOR 1 MFRI HAZARDOUS MATERIALS OPERATIONS MFRI EMERGENCY VEHICLES OPERATOR IT HELPDESK FOR BEGINNERS AWARDS EXEMPLARY PERFORMANCE AWARD DISTINGUISHED UNIT CITATION CPR SAVE AWARD REALFI HOME FUNDING, ... - 2023 Dec 18

Ellicott City, MD
... Accomplishments include: ●Managed/Coached the implementation of a Section 508 test automation tool ●Directed a value stream mapping effort to reduce firewall change request cycle time by 45% ●Led a project to reduce Helpdesk tickets by 25% Science ... - 2023 Dec 07

Baltimore, MD
... switches, Wi-Fi routers), Selecting network equipment following industry standards and organizational needs • Support: Helpdesk: escalation and documentation on ticketing system, customer service support (email, phone, and in person), Sales ... - 2023 Nov 22

Beltsville, MD, 20705
... Support Technician 111 University of Maryland University College, Adelphi, Maryland June 1998 – September 2006 •Coordinating with Helpdesk to evaluate hardware and software solutions •Develop user manuals for Software and Hardware applications. ... - 2023 Nov 12

Baltimore, MD
... Helpdesk calls and create tickets using Remedy, support solution software. Managed Windows XP, 7 and Mac deployment project to more than 1200 users at the center. Troubleshot both hardware and software for Windows 10 and MAC systems. Ensured the ... - 2023 Nov 08

Glen Burnie, MD
... Maryland Health Connection, Baltimore, MD 10/2014–7/2015 Helps enroll low-income people in low-cost health insurance or Medicaid Client Servicing/Helpdesk Specialist ●Worked at a high-volume call center, handling about 30 calls per day; application ... - 2023 Nov 05

Laurel, MD
... Clothe Calls – Bowie Maryland January 2018 – January 2019 Admin/Helpdesk Specialist (Azure and Active Directory) Active Directory and Azure accounts management Respond to requests for technical assistance in person, via phone, chat or email. Log all ... - 2023 Oct 24