Nicholas Myrtle

Middle River, MD *****

ad2nb8@r.postjobfree.com

+1-410-***-****

• Collaborate with all members of the delivery team to ensure user stories and priorities are understood

• DevOps role through, QA, UAT and PROD activities as needed

• Set technical direction for all development, maintenance and architecture initiatives to ensure adherence to overall IT architectural and solution direction

• Provide third-level support to end users and escalate issues that cannot be resolved locally

• Generate high-quality technical collateral that promotes the scientific capabilities of a product with an emphasis on providing a total solution for the customer

• Install new servers, take out servers, and fix issues with existing servers

• Create project plans for all deployments and modifications and document them

• Work with SAN, database, network, and backup administrators to deploy and manage infrastructure that Application resides

• Maintain and monitor the environment using industry monitoring tools such as Kibana, Thousand Eyes, and Grafana

• Use PowerShell to script changes on all servers in the environment

• ScrumMaster - worked with "Build" team through Operational Acceptance Testing. Authorized to work in the US for any employer

Work Experience

Systems Analyst II

Oracle Hospitality - Columbia, MD

October 2014 to November 2023

Full-time Position - 40 hours per week.

• Managed Projects by completing tasks and entrusting others for tasks such as: 1. Windows Server 2003 OS to Windows Server 2008 upgrades/migrations which included installing application on new OS Servers.

2. Windows Server 2008 OS to Windows Server 2012 upgrades/migrations which included installing application on new OS Servers.

3. Oracle 10g (Windows) to 11g (Linux) Database Upgrades from Application Servers to be compatible and working properly in the Application.

4. Gather data on Application related Bugs that related to Oracle 11g (Linux) Database upgrade. 5. Through Application testing on Oracle 11g (Linux) database, determined a minimum Application version to be used.

6. Assisted Development on back-patching earlier versions as a "HOT-FIX" and minimum version to upgrade for fix.

7. Created and maintained Project to upgrade Hosted Environments to the minimum Version and determined which environments had to use the "HOT-FIX" Version. 8. Created and maintained Project to upgrade Applications from 5.4.X.X to 5.5.X.X on Oracle 11g Client to maintain PCI/PII compatible.

9. Assisted Development on Utility to be used for migrating Customer's Data to/from Self-Hosted into Hosting Environments.

10. Assisted Development on creating documentation for installing Application using Oracle 12c WebLogic.

11. Installed Applications on Hosted Environments, configured specific for each customer and created monitoring alerts.

12. Managed Maintenances for hosted environments by implementing OS Patching, as well as quarterly CPU Patching and upgrades.

13. Created and maintained Operational Acceptance Documentation for handing off newly build environments.

14. ScrumMaster - Worked with "Build" team (team that installed Application) through Operational Acceptance Testing to ensure the server environment was built and configured correctly per the Customer's needs.

15. DevOps role working closely with development on rolling out new software. Tested to ensure Application was in working order.

Hosting Application Specialist

Micros Systems Inc - Columbia, MD

April 2012 to September 2014

Full-time Position - 40 hours per week. On-Call rotation. Overtime approximately 10-20 hours per week.

• Third-level Support handling Triage for Hosted Environments.

• Monitoring Hosted Application Servers and Database Servers for: 1. CPU

2. Disk Space

3. Memory

4. Oracle Database related alerts

5. Application Related alerts

• Handled escalations from first-level and second-level Support Teams

• Created and maintained monthly Maintenance Schedule to be used for Hosted Environments to maintain PCI/Pii Compliance and to apply Application/Database upgrades and fixes. Helpdesk Support Level 2

Micros Systems Inc - Columbia, MD

April 2010 to April 2012

Full-time Position - 40 hours per week.

• Second-level Support for Customers tasks/tickets such as: 1. Report Editing

2. Interfaces (IFC8) Data Swap

3. Application Bugs (detailing the issue for Development) - Creating Bug ticket and working with Development on resolutions.

4. Report Scheduling functionality - Detailing the benefit and detailing how it works for Customers. 5. Installing Applications on servers and configuring Applications per Customer request. 6. Upgraded Application on Servers

7. Running scripts via Oracle SQLPLUS and SQL Developer. Helpdesk Support Level 1

Micros Systems Inc - Columbia, MD

September 2008 to April 2010

Full-time Position - 40 hours per week.

• First-level support for Hotel Customers.

• Create and update existing Tickets for issues and requests in a timely and efficient manner.

• Escalate issues as required

Education

Postsecondary School in Information Technology

Computertraining.edu - Towson, MD

February 2008 to August 2008

High school diploma

Chesapeake High School - Essex, MD

September 1999 to May 2003

Skills

• Application Support (10+ years)

• Server Management (10+ years)

• Oracle (10+ years)

• Editing (10+ years)

• Monitoring (10+ years)

• Documentation (10+ years)

• Linux (4 years)

• Windows (10+ years)

• SQL (10+ years)

• Weblogic (10+ years)

• Systems Analysis (10+ years)

• Microsoft Windows Server (10+ years)

• User Acceptance Testing (5 years)

• Scripting (10+ years)

• Operating Systems (10+ years)

• Root cause analysis (10+ years)

• Operational analysis (8 years)

• Help desk (5 years)

• Active Directory (4 years)

• Jira (8 years)

• Confluence (8 years)

• IIS (8 years)

• Attention to detail (10+ years)

• Customer service

• IT

• Systems analysis

• Application support

• DevOps

• Analysis skills

• User acceptance testing

• Software troubleshooting

• PowerShell

• PCI

• IT support

• Operating systems

• Desktop support

• Project management

• Quality assurance

• Technical support

• Scrum

Languages

• English - Fluent

Awards

Eagle Scout

April 2003

Received the highest honor in Boy Scouts.

Certifications and Licenses

Driver's License

April 2016 to July 2024

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