Mark Scroggins Jr.

Dynamic and knowledgeable Administrative Specialist with exceptional critical

thinking, financial analysis and customer service skills. Specializing in changing processes in fast paced environments, emergency management and project management.

Baltimore, MD 21206

443-***-****

ad12kl@r.postjobfree.com

EXPERIENCE

SOCIAL SECURITY ADMINISTRATION, Woodlawn,MD

LEGAL ADMINISTRATIVE SPECIALIST/BENEFIT

AUTHORIZER

JANUARY 2023 – PRESENT

● Determine eligibility for federal benefit entitlement decisions.

● Accurately adjust established benefits and effectuate payments.

● Researched and applied the federal laws and regulation governing the administration of appropriate benefits and services.

● Provide exceptional customer service in a call center environment, resolving issues and concerns.

● Maintain expert level knowledge of federal rules and guidelines.

● Utilize various electronic databases to access, analyze and update claim information.

Sir Speedy BWI/ Columbia, Hanover,MD

Project Manager

October 2022-January 2023

● Performed estimating responsibilities under the supervision of a Sr. Project Manager.

● Effectively communicated production and design requirements to our production staff members.

● Establish and maintain effective working relationships with internal and external customers.

● Supported Senior Management in the delivery of project objectives.

SKILLS

PROJECT MANAGEMENT

FINANCIAL ANALYSIS

CUSTOMER SERVICE

EMERGENCY RESPONSE

FIRE SAFETY & INSPECTION

LEADERSHIP

MORTGAGE ORIGINATION

CERTIFICATIONS

FIREFIGHTER 1 & 2

GOOGLE PROJECT

MANAGEMENT CERTIFICATE

MFRI FIRE INSPECTOR 1

MFRI FIRE INSTRUCTOR 1

MFRI HAZARDOUS

MATERIALS OPERATIONS

MFRI EMERGENCY VEHICLES

OPERATOR

IT HELPDESK FOR

BEGINNERS

AWARDS

EXEMPLARY PERFORMANCE

AWARD

DISTINGUISHED UNIT

CITATION

CPR SAVE AWARD

REALFI HOME FUNDING, Pikesville, MD

MORTGAGE LOAN OFFICER ASSISTANT

January 2022 – October 2022

● Analyze financial and credit data to ensure program eligibility through lending programs, policies, and regulatory requirements.

● Accurately calculate debt-to-income ratios and loan – to – value ratios.

● Assist loan officers with closing loans, while serving as the liaison between underwriter, loan officers, and client

● Develop and maintain relationships with prospective and existing clients

● Identify loan programs and investors for eligibility for purchase/refinance transactions

● Evaluate income and credit history and making recommendations based upon individual goals

Baltimore City Fire Department, Baltimore, MD—

Firefighter-Paramedic

November 2006- January 2022

● Performed fire suppression and fire prevention duties to protect life and property.

● Compiled data, created and input incident reports and provided reports to hospitals.

● Facilitated inter-departmental communication to effectively provide customer support.

● Administered medications, cardiac monitoring and interpretations as well as performing intubations on ALS patients.

● Maintain expert level knowledge of safety guidelines, fire fighting techniques, treatment protocols, response requirements, and quality assurance procedures.

● Acquired and retained a thorough knowledge of the City, including streets, buildings, water supply, unusual hazards and related items.

● Provide public fire education to the public including station tours, smoke detector installation, and pre-incident surveys.

● Inspect buildings for fire prevention and hazardous materials code violations or potential hazards.

● Inspects commercial and residential buildings alarms, hydrants, sprinkler systems, and/ or standpipe systems for operational use. Best Buy, Nottingham, MD— Asset Protection Specialist May 2015- September 2020

● Monitored operations, analyzed data, and documented reports resulting in recommending actions that reduced company exposures to losses.

● Assisted Police with all aspects of employee theft and fraud investigations including analytical review of all documentation.

● Trained and coached associates on asset protection policies and procedures.

● Identified trends in safety, behavior, compliance, and theft to implement preventative measure

● Conducted covert surveillance throughout the store and parking lot.

● Support resolution of safety and security incidents EDUCATION

The Maryland Fire Rescue Institute — Baltimore, MD 2007

Obtained 33 college credits

Woodlawn High School,

August 2000 -June 2004

Maryland High School Diploma

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