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Nashua, NH
... Set up end users and call center agents in Salesforce and provided training. Used process builder in Salesforce to create VOC feedback case flow. Created a visual flow (cloud flow) to create a child case from the parent case detail page triggered by ...
- 2016 May 17
Groveland, MA
... Call and e-mail potential customers by showing them how our products will interface with their existing products. Use of Salesforce to sent e-mails, quotes, and list phone conversations. Use of Microsoft office suite. Use of our CRM systems, ...
- 2016 May 12
Derry, NH
... checking customer’s satisfaction, performing yearly inventory Supported customer service in answering sales and maintenance call for tenders Field Service Engineer for Northern half of France: 2002 2003 Alaris France Transitional year where the ...
- 2016 May 02
Leominster, MA
... Marketing to external community Prepare and process all Section 8 vouchers Millennium Teleservices Worcester, MA 01610 Call Center Representative March 2007 – January 2008 Contact businesses or private individuals by phone Deliver prepared sales ...
- 2016 Apr 04
Windham, NH
... Designed and implemented AVAYA Centralized VOIP Tower Platform with Centrally managed Call Center Capabilities and reporting. Deployed to 8 locations in the US in 2014. Successfully developed an External Mobile Support Helpdesk for North American ...
- 2016 Mar 30
Leominster, MA
... Currently on Internet Access Support Team Process monetary transaction as requested by shareholders Customer Service in call center setting Oil Doctor 2010-2014 Answer Phones Check in Customers Reconcile Cash, Credit Cards and Checks at beginning ...
- 2016 Feb 28
Pepperell, MA
... Specified requirements and coordinated development for a patient portal used for online ordering and patient account management, reducing call center expenses by more than $100,000 per year. ASSURANCE MEDICAL, Hopkinton, MA June 1996-June 2001 ...
- 2016 Jan 30
Londonderry, NH
... New Hampshire 03103 603-***-**** **********@*******.*** SUMMARY: I am a medical administrative professional offering more than 20 years of extensive experience in the healthcare and medical field in an administrative and call center environment. ...
- 2016 Jan 06
Lawrence, MA
... Ensured supervisors followed procedure and were consistent with required monthly contacts and associated discipline policies, Work History VERIZON, Call Center Supervisor, Andover, MA 1980 - 2015 Professional Training Various Telecom Methodology and ...
- 2015 Dec 21
Concord, MA
... • Reviewed the processes and workflow associated to Call Center Management, Product complaints, identification of Adverse Events (AE’s), reporting on adverse events and Preventive actions across multiple therapeutic/modalities. Page 3 of 4 Ravi ...
- 2015 Oct 13