Sales Customer

LISA SALAMONE

*********@*****.*** ** Jordans Way Leominster, MA. 01453 508-***-****

OBJECTIVE To incorporate management experience, customer care, and interpersonal skills in a challenging fast paced working environment.

EXPERIENCE

Oliver M. Dean, Inc. Worcester, MA 01606

Expeditor September 2015 – March 2016

Inform inside sales about the status of the product

Record and maintain inventory of parts

Follow up on orders and put all updates in the system

Inspect all order acknowledgments to ensure accuracy

Complete daily calls to suppliers to ensure on time delivery of products.

Post job journals and transfer orders

Post invoices for AR department

Northeast Properties Worcester, MA 01609

Office Manager January 2008 – December 2015

Responsible for achieving the operational and financial goals established by Northeast Properties

Accountable for maintaining optimum satisfaction in leasing, collections, resident services, revenue enhancements and other capital improvements

Supervise office staff of four employees

Manage accounts receivable and accounts payable processes

Direct leasing and market coordination for multiple properties

Prepare all move-in files for prospective residents

Maintain ongoing relationships with Attorneys, Constables, Realtors, and Contractors. Responsible for complying with all state, federal and/or local laws related to Fair Housing

Responsible for filing all court proceedings

Continue courteous communications and follow-up correspondence with residents, prospects, and representatives of other companies

Provide residents with single point of contact for problem resolution

Marketing to external community

Prepare and process all Section 8 vouchers

Millennium Teleservices Worcester, MA 01610

Call Center Representative March 2007 – January 2008

Contact businesses or private individuals by phone

Deliver prepared sales scripts to persuade potential customers to purchase a product or service

Describe products and services

Respond to questions

Identify and overcome objections

Take the customer through the sales process

Obtain customer information

Maintain customer/potential customer data bases

Follow up on initial contacts

Complete records of telephonic interactions, orders and accounts

Dr. Franklin Perkins School Lancaster, MA 01523

Direct Care Worker April 2004 – March 2006

Provide support and guidance in a classroom setting

Responsible for residential care, daily living activities and transportation

Help with household routines and duties

Offer the appropriate supports based on the needs and desires of each individual

ATTRIBUTES

Proficient in Microsoft Office, Rent Roll, Propertyware, QuickBooks and Tenant Pro

Exceptional organizational and communication skills in varying environments

Excellent ability to demonstrate poise and develop relationships in challenging environments

Highly skilled at multitasking and exercising sound judgment in pressurized situations

REFERENCES

Available upon request

EDUCATION

Ashford University; BA-Accounting Expected graduation date 08/2016

Leominster High School 2002 Diploma

2

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