Manisha Thanneeru

Nashua, New Hampshire ***** 603-***-**** acut1o@r.postjobfree.com

Profile: Salesforce Business Analyst/Administrator

Application Development, project coordination, software testing, and client servicing in the IT sector

Business Analyst with extensive experience solving complex challenges and creating customer-centric teams to drive bottom-line results. Experience with CRM business processes, leads, accounts, and cases. Proficient in Salesforce.com (SFDC), including using Data Loader and Process Builder and creating profiles, roles, users, page layouts, reports, dashboards, and flows. Skilled in designing custom formula fields, field dependencies, validation rules, workflows, and approval processes for automated alerts, field updates, and email generation according to application requirements. Fluent in English, Hindi, and Telugu. Fully authorized to work in the United States.

Core Competencies

Strategic IT Planning & Execution Continuous Organizational Improvements

Requirements Gathering Software Development & Testing Salesforce Administration Salesforce Analytics Visual Flow Page Layout Customization Workflows PMO Creation & Management Technical Support

Professional Experience

HEWLETT PACKARD ENTERPRISE, Bangalore, India Jan 2015-Mar 2016

Salesforce Administrative Consultant

Served as a dedicated resource for AOL Paid Services involved with the design and implementation of VOC (voice of customer) functionality in the Salesforce application.

Recognized by the client in the “You Made a Difference Category” for efforts in service delivery.

Developed informative training materials encompassing VOC functions.

Set up end users and call center agents in Salesforce and provided training.

Used process builder in Salesforce to create VOC feedback case flow.

Created a visual flow (cloud flow) to create a child case from the parent case detail page triggered by redirecting to a URL using a customized button.

Generated custom reports, dashboards, and analytical snapshots for management and various business unit personnel to provide detail information on key performance indicators (KPIs).

Created reports and folders to assist managers with better utilizing Salesforce as a sales tool.

Configured reports for different user profiles based on the needs of the organization.

TATA CONSULTANCY SERVICES, Bangalore, India Jul 2014-Jan 2015

Salesforce Analyst

Dedicated resource for Thomson Reuters, working with TRUST (Thomson Reuters Unified Sales Tool) used to support sales cycle processes.

Administrated and monitored the Salesforce application and created workflows for automated lead routing, lead escalation, and email alerts.

Involved in gathering customer requirements from business user teams in sales, marketing, and customer service.

Developed field and page layout customization for standard objects, including account, contact, leads, created tasks, email alerts, and field updates, to manage workflows and approvals.

Manisha Thanneeru Page Two

Professional Experience (Continued)

TECH MAHINDRA PVT LTD, Bangalore, India Mar 2013-Jul 2014

Salesforce Analyst

Served as a dedicated resource for Honeywell Business and General Aviation (BGA), providing support and solutions for SFDC portion of front end. Involved in data integration on the PO (RMU) tracker functionality.

Recognized as the BRAVO Employee of the Month in December 2013 for work on the Honeywell BGA project.

Worked on creating process for tracking aircraft maintenance schedules and sending email alerts to the end user.

Developed process enhancements through automations like workflow, approval processes, and escalation rules.

Configured Data Loader, uploaded data in CSV files to Salesforce.com, and checked for data accuracy.

Created a custom object to record details from purchase order and created/updated opportunities associated with aircraft in Salesforce, following up at each stage.

Hosted daily status meetings to capture and manage day-to-day activities and followed up on action items.

GE ENERGY, Hyderabad, India Nov 2010-Dec 2012

Assistant, SFDC PMO – Asia Region Graduate Engineer Trainee

SFDC PMO Tool Improvement Project – Gathered business requirements to identify system functionality and created an as-is workflow to understand the mechanics of the existing system.

-Involved in preparing documentation pertaining to usage of the PMO tool for Asia functional users.

-Worked on the front end design and created page layouts to organize fields, custom links, related lists, and other components on detail and edit pages.

-Prepared and reviewed status reports and created work summary reports.

-Analyzed business requirements and functional specification documents for preparation of test cases.

SFDC Asset Management Project – Identified duplicated records on Salesforce.com.

-Performed a gap analysis between SFDC and GIB (Global Install Base) by tracing the fields available and eliminating duplicate records.

-Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation, and formula fields to the custom objects.

-Created data validation rules and formulas as per business requirement.

-Performed end-to-end testing and supported user acceptance testing as per specifications to validate data.

Education & Professional Development

JAWAHARLAL NEHRU TECHNOLOGICAL UNIVERSITY, Hyderabad, India, 2010

Bachelor of Technology in Electronics and Communications

Salesforce Dev 401 Certification, Salesforce.com, 2013

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