Management Manager

TROY ROBERTS

** ***** ****** *********, **. ***63 978-***-**** ***********@*****.***

Versatile manager with success developing businesses and business systems to support company goals. A hands-on team player with significant contributions to operations management, medical device product development and strategic business planning.

Business and Technical Expertise

Business Operations Management

Workflow Improvement

Lean Six Sigma Yellow Belt Certification

Product Development

FDA Regulatory Compliance & QA

Co-inventor of 14 patents

Project Management

Contract Manufacturing

General Management & Team Building

Entrepreneur

PROFESSIONAL EXPERIENCE

MINDGRAPH MEDICAL, INC., Andover, MA. November 2014 – Present

MindGraph is a startup mHealth Company designing products for EEG monitoring of patients entering Emergency Departments and Critical Care Units.

Part of founding team. Develop IP strategy, put administrative systems in place, create quality system and FDA regulatory plans, evaluate funding opportunities, provide engineering support, and develop overall business strategy. One patent pending.

MLC COMPANIES, INC., Pepperell, MA. April 2014 – Present

Create a company to pursue entrepreneurial areas of interest.

Purchased Zounds hearing aid franchise. Zounds is the fastest growing hearing aid company in the nation, offering superior technology at a more affordable price. Achieving significant growth in first year of operation.

SLEEPMED, Peabody, MA. June 2001 – April 2014

SleepMed is a sleep diagnostics and ambulatory EEG company.

Part of team growing a $24M DME business.

Provided input into divisional strategy development including mission statement formation and messaging.

Specified and directed inventory system enhancements, streamlining physical inventory counts and improving count accuracy, reducing count errors from 10% to 4%.

Guided inventory management staff to reduce inventory in field locations by 50%. Introduced just-in-time concept and worked with managers to develop techniques to achieve reductions.

Worked with the Clinical Director to ensure appropriate level of Respiratory Therapist resource is available for budgeted volume and expansion into new geographic locations.

Responsible for engineering, IT, customer support, clinical services, FDA regulatory activities and materials management. Managed a staff of 25.

Planned and implemented an overhaul of the customer support, engineering, and IT departments, strengthened or transitioned staff, rationalized resources and instituted new workflow processes.

Developed and released to market numerous products including complex firmware, electronics, mechanical design, desk top C++ applications, and .net web-based applications.

Installed an updated FDA quality system, trained staff and completed multiple successful FDA inspections.

Implemented a complaint and corrective action process that improved product reliability by 50%.

Introduced virtualization and new services, spearheaded disaster recovery planning and execution, implemented asset management processes, and increased cross-functional cooperation that enhanced customer satisfaction to nearly 100% for the IT department.

Presented and secured approvals from BOD and management to spearhead a software development project that resulted in a $180K/year savings in software license fees, completing the project within six months.

Introduced a professional materials management function, reducing costs by $200k annually.

Collaborated with finance to review business plans, strengthen expense control strategies and institute efficiencies to better manage a $4.0M operating budget.

Hired and managed consultant to integrate unique cloud therapy compliance data systems with SleepMed’s operating system to maximize therapy adherence.

Specified requirements for tablet based software application to reduce patient setup times by 30%.

Specified requirements and coordinated development for a patient portal used for online ordering and patient account management, reducing call center expenses by more than $100,000 per year.

ASSURANCE MEDICAL, Hopkinton, MA June 1996-June 2001

Assurance Medical was a breast-imaging medical device startup firm.

Managed patent portfolio, supported marketing, oversaw clinical trials and interfaced with FDA.

Directed a development team of seven engineers and technicians. Negotiated and managed contracts for consulting services.

Directed the development team to successfully design and build a computer based imaging system prototype in five months with tight budget limitations.

Managed the construction of a custom hand-held device on schedule and budget in less than one year.

Consulted with scientists from Harvard and MIT and top surgeons to ensure current and future product strategies met the most advanced technology, customer needs and customer satisfaction requirements.

Designed and administered a market research program that identified the price and product performance requirements for a hand-held breast screening device.

Collaborated with an industrial design firm to optimize system ergonomics and aesthetics and showcased the technology to potential investors, key physicians and the FDA.

Co-inventor of 5 patents in Breast Cancer market.

BOSTON SCIENTIFIC CORPORATION, Natick, MA Oct. 1989-June 1996

Member of project teams developing devices for interventional radiology, urology, cardiology, gastroenterology and neurology marketplaces. Managed prototype and test lab. Awarded technical excellence award for laser energy delivery catheter. Managed mechanical and biological testing for two investigational device exemptions (IDE’s). Co-inventor of 8 patents in the Urology, Neurology, Cardiology and Gastroenterology.

FLOW LABORATORIES, Dublin, VA – Production Manager Apr. 1989-Oct. 1989

BOSTON SCIENTIFIC CORPORATION, Milford, MA – Mfg. Engineer Oct. 1987-Apr. 1989

EDUCATION

MBA, Southern New Hampshire University, Manchester, NH

BS, Mechanical Systems Engineering, Wentworth Institute of Technology, Boston, MA

BS, Industrial Technology, Fitchburg State College, Fitchburg, MA

Lean Six Sigma Yellow Belt Certification

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