Customer Service Data Entry

ANNE M. BERKOWITZ

**** ******** ******

Worcester, Ma. 01602

508-***-**** Home

508-***-**** Cell

************@*****.***

Special Skills: Quick Learner (can learn the basics of any computer program needed fast), Microsoft Office 2003, 2007, Windows 95, 98, ME, XP home, XP Professional, Vista, Windows 8 and 10, Microsoft Visio, Java Script, JAVA, XML, and HTML. Some computer programming, some bookkeeping, filing, data entry, customer service, answering a multi-line phone system, open and scanned in mail, determined fuel assistance applications to see if they met federal guidelines for the program.

Education: Central New England College

Associate’s Degree Applied Technology – Completed

Worcester Industrial Technical Institute

Major- Data Processing Certificate- Completed

Work Experience: Aerotek currently assigned to BNY Mellon 2014- 2/2016

Currently on Internet Access Support Team

Process monetary transaction as requested by shareholders

Customer Service in call center setting

Oil Doctor 2010-2014

Answer Phones

Check in Customers

Reconcile Cash, Credit Cards and Checks at beginning and end of day

Scan in vehicles as necessary

Customer service

Data entry in receiving program as needed

Shaw’s Supermarket 2005-2010

Use measuring tools

Use industrial sized mixer

Read recipes and combine ingredients to make muffins

Customer Service

Worcester Community Action Council 10/2006- 3/2007

Answering phones

Greeting and servicing clients needs

Determining fuel assistance applications

Data entry

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