Technical /Service Sales (Medical devices)

ARMANDO LIMA PIMENTA

*** ****** **** ** • Derry, New Hampshire 03038

Email : ********@*****.*** • Phone : 603/275 3072

EXECUTIVE SUMMARY

More than 25 years of professional experience in medical device service, technical training, customer support, sales support, training and service contract sales

Excellent technical, problem solving, and troubleshooting skills.

Proven ability to establish a trustworthy relationship with customers

Company oriented, organized and thorough bringing high quality to achievements

Keen on transitioning back into the workforce after taking time off to raise a family WORK EXPERIENCE

Household Manager : 2014 to now

In addition to managing household:

Car maintenance and repair

Home machines and devices maintenance and repair

Electrical maintenance and repair

Regional Service Manager for Northern half of France: 2003 2013 CareFusion France (2008 present), Cardinal Health France (2004 2008), Alaris France (2003 2004)

Managed the full client portfolio and service business in my region bringing in additional income on service contracts, maintenance and spare parts

Tightened the links with older customers and created new ones becoming the point person of the company for biomedical departments

Promoted, sold, organized and lead technical trainings for biomedical departments in hospitals alone or in conjunction with device sales, motivating salesmen not to offer them

Promoted and trained students specializing in biomedical on the product lines allowing them to be familiar with the company’s trademarks for their future position

Supported and participated in sales field activities in close collaboration with salesmen, organizing technical presentations and sometimes taking the lead in the sales procedure

Managed the subcontracting partner responsible for maintenance, being their key company contact, verifying that all contracts were fulfilled on time, that maintenance was done following the company’s procedures, checking customer’s satisfaction, performing yearly inventory

Supported customer service in answering sales and maintenance call for tenders Field Service Engineer for Northern half of France: 2002 2003 Alaris France

Transitional year where the workshop was closed and the whole service strategy was revised

Developed further independence in work as there were no head of service

Managed and supported customers with the transition in my region, keeping them faithful to the company

Continued actively honoring and promoting service contracts on IVAC and IMED perfusion pumps and syringe pumps

Workshop Service Engineer: 1997 2002

Alaris France

Managed service contracts to guarantee that they would be fulfilled on time and to successfully motivate customers to extend their contract

Organized, led and performed on site maintenance resulting in establishing a trustworthy relationship and broadening my knowledge in clinical workflow and physiology

Performed maintenance on IVAC and IMED perfusion pumps and syringe pumps

Managed and ordered spare parts

Workshop Service Engineer: 1986 1988 and 1989 1997 Lilly France

Performed maintenance on various type of devices, improving my competencies in electronics: o IVAC and IMED perfusion pumps and syringe pumps

o Physio Control cardiac monitors and defibrillators

Managed and ordered spare parts requiring to be very thorough

Participated in on site maintenance with senior colleagues allowing to become knowledgeable in the biomedical and clinical world

EDUCATION

1985: electro mechanical CAP (certificate of vocational competency) in Suresnes (France) SPECIAL SKILLS

Computer skills: Microsoft Office tools, SAP

Languages:

French: native language

Portuguese: fluent

English: good

Sales training

SPIN

WICS (complex sales)

Military Service: 04/1988 03/1989

Sergeant in an engineering regiment in Trier in Germany In charge of 25 men working on traversing terrains

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