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Peterborough, NH, 03458
... Managed a team of 14 direct reports, supervise 150-180 staff during shift via remote live monitoring Provided sales and call quality coaching to remote agents, review and score direct reports Fielded and resolved negative customer service issues ...
- 2016 Sep 26
Merrimack, NH, 03054
... Call Coordinator Computer Skills and Software Microsoft Office: Word, PowerPoint, Excel, Access Contract Revenue Management: Model N JD Edwards SAP SalesForce.com Education Studied at UMass Lowell
- 2016 Sep 15
Boxborough, MA
... Apartment renovations including painting and general repairsGenerated PM schedules and proceduresMaintained over 100,000 square feet of facilities and surrounding groundsOn-Call assistance for residences regarding any and all mechanical issues ...
- 2016 Aug 30
Windham, NH
... Andover, MA Jan 2013 – Nov 2015 Manager - Customer Service & Call Center Led and managed a team of 12 to 20 customer service advocates (CSAs) Prioritized, assigned and monitored staff workload Performed yearly performance evaluations Resolved ...
- 2016 Aug 24
Salem, NH
... Direct contact with customers and distributors in front line telephone support for the department in opening technical support cases for call backs. Troubleshoot directly with customers in activating their software from the US as well as countries ...
- 2016 Aug 11
Lowell, MA
... Maintain on-call schedule. Front Desk Receptionist (Radiology Department) Answered multi-line telephone system. Took messages. Checked patients in and out for Radiology services. Registered patients if not pre registered. Took co payments. Telephone ...
- 2016 Aug 01
Lawrence, MA
... PROFESSIONAL EXPERIENCE Express Scripts October 2015-present PCC Call Center Answer incoming calls Setting orders for Patients Historic New England (Temp) Sept 2015-Sept 2015 Receptionist Answer phones Direct customers to the proper person Target ...
- 2016 Jul 27
Haverhill, MA
... Assist the finance department with budget books, including formatting and binding, as well as 10Q updates, A/P and A/R mailing and filing and meeting/conference call coordination. Assist Human Resources with new hire packets and equipment ordering ...
- 2016 Jun 28
Georgetown, MA
... Participated as member of an on-call team for 24/7 coverage on the global data-centers. SUN MICROSYSTEMS INC. - multiple groups Burlington, MA 1995-2008 Senior System Administrator Managed large compute farms used by Linux kernel and ASIC ...
- 2016 Jun 01
Methuen, MA
... Base Planning and forecasting, Field Service, Call Center, Technical Support, Multi Company, Multi National, Centralized and Decentralized Management, Global Trade Compliance, ISO, Business Process Outsourcing (BPO), Strategic Account Management. ...
- 2016 May 30