Customer Service Representative
Resume:
TINA PRESTON
Manchester, New Hampshire 03103
acs0y4@r.postjobfree.com
SUMMARY: I am a medical administrative professional offering more than 20 years of extensive experience in the healthcare and medical field in an administrative and call center environment. I am well versed in answering inbound calls and have experiencing making outbound calls. I have the ability to attend to 90 – 120 calls a day. I am able to type 75 WPM at a 98% to 99% accuracy rate. I have a strong background in CPT, ICD-9-CM, HCPCS, HIPAA, medical terminology, as well as proficiency in using MS Office programs such as Excel, Word, and Outlook. My strengths are administrative and customer service positions in the medical field either for insurance companies or medical facilities.
WORK EXPERIENCE
Medical Transcriptionist: July 2014 – present, Catholic Medical Center Manchester, NH - Working in medical records for all departments of the hospital and physicians transcribing medical reports within turn around times while maintaining a high degree of accuracy. Communicating with different departments regarding medical records and other issues that need to be addressed.
Residential Youth Counselor: April 2014 – May 2015, NFI Massachusetts, Inc. Haverhill, MA - Residential Counselor working relief for a DMH/DCF facility of 12-18 year olds with various mental health issues providing mentoring with life skills and activities, encouraging being part of a community and working toward being independent. One on one counseling and mentoring as well as group meetings, providing activities for community to participate in, taking clients to appointments as necessary, etc. CPR, first aid and MAP certified per state regulations.
Intern in Pastoral Care Ministry and Volunteer: January 2014 – Current, Manchester, NH - I have worked with the pastoral care ministry at Manchester Christian Church working to support, care and mentor church members and attendees with prayer and support, working with pre-married couples to prepare them for marriage. I helped take a group of 14-18 year old youths to the Dominican Republic as an Adult Women’s Leader for a mission trip with Compassion International. I work under the pastoral minister supporting him as necessary with projects related to pastoral care services the church can provide. I also currently serve as a volunteer in outreach services doing short-term mission trips and local outreach to the community.
Customer Service Representative: January 2014 - February 2014, Centene Corporation Bedford, NH - Contract position as a member services representative,/ helping with calls regarding changing primary care providers, sending ID cards, sending welcome packages, etc. as needed.
Customer Service Representative: November 2013 - January 2014, Northeast Utilities Melville, New York - Contract position at Northeast Utilities as a customer service representative taking calls for outages, trouble calls, credit and collection calls, dispatching service vehicles when there are outages or emergency situations, setting up payment arrangements, etc.
Customer Service Representative: June 2012 - November 2013, Straumann Inc Andover, MA - Order entry through SAP for dental implants and related items, processing returns and exchanges, tracking packages as necessary, minor technical support, running daily reports, follow up on back ordered items, taking new patient account information, etc.
Medical Transcriptionist: September 2010 - May 2012, Nuance Communications & TTS Burlington, MA - Transcribed medical reports for all work types and medical specialties for large hospitals and clinics. Typed hospital admission and discharge summaries, progress and clinic notes, procedure notes, operative notes, consultations, correspondence, etc.
Customer Service Representative: December 2009 - September 2010, Callogix Bedford, NH - Worked in call center as a member service associate for Blue Cross Blue Shield of Massachusetts answering phones regarding claims, benefits, coverage, etc. Transferred calls to other departments as necessary. Also involved in reprocessing claims.
Medical Transcriptionist: February 2009 - December 2009, Elliot Hospital Manchester, NH - Transcribed medical reports for all specialties and work types as necessary, worked within turn around times and other departments.
Medical Transcriptionist: March 2006 - February 2009, Spheris, OSI, Transcription Relief Services, Etc.
Worked for several transcription companies from home as independent contractor transcribing medical reports for medical clinics, hospitals, etc. at home for all medical specialties and departments.
Claims Examiner: August 2004 - March 2006, The Chickering Group/An Aetna Company Bedford, NH - Reviewed claims and processed them in accordance with policy guidelines. Our area of business is Student Health Insurance for students who are attending college.
EDUCATION
1.Bachelor's Degree, Psychology: August 2011 - March 2014, Liberty University Lynchburg, VA.
2.Associate Degree, Medical Assisting: Graduated in May 2003, NH Community Technical College Manchester, NH.
Contact this candidate