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Fitchburg, MA
... Service Representative/RMBC Handled collections of funds from Business customers on an incoming and outgoing call center. Worked as a liaison between other departments in Verizon pertaining to customer claims. Provided spreadsheets when necessary. ...
- 2019 Apr 22
Hollis, NH
... This supported the growth needs of our US call centers. ●Managed Internet Refresh/Redesign project in US data centers with goal to replace critical network infrastructure and simplify design. This greatly mitigated HW failure risk, simplified ...
- 2019 Apr 09
Nashua, NH
... Cash and Bank reconciliation Prepared and call employee payroll data to the payroll company. Generate AR, AP and Payroll Journal Entries to the General Ledger. GL Reconciliation with sub-ledgers (AR, AP, IC, PO, Sales) Preparation and Analysis of ...
- 2019 Apr 06
Windham, NH
... and filing mail Jabil-Electronic Cable Circuits Greater Boston, MA Accounts Receivable Clerk 1999 – 2001 Close month-end accounts receivable reports as well as year-end closing reports Call customers to receive status information of invoices. ...
- 2019 Mar 26
Manchester, NH
... Call Center Supervisor Lexington Alarm Co - Bedford, MA May 2014 to August 2014 State Certified Emergency Call Responder. -Oversaw inbound/outbound calls for over 7000 residential/commercial accounts. -Coordinated responses between customers and ...
- 2019 Mar 21
Groveland, MA
... in Project Management - Green Belt in Six Sigma Program ● Developed employee performance evaluation metrics packet ● Forecasted call volume and staffing needs for 150 person call center ● Worked across departments to identify and implement process ...
- 2019 Mar 19
Pelham, NH
... Demonstrated the ability to complete tasks accurately despite interruptions and competing demands in a fast-paced Call Center. Organized and motivated to succeed. EDUCATION MAY 2018 BACHELOR OF SCIENCE, Southern new hampshire university Justice ...
- 2019 Mar 14
Bedford, MA
... • Provided on-call coverage during sustaining phone rotation and attended to customer priority issues. Sun Microsystems Inc., Burlington, Massachusetts Member of Technical Staff 3 - Software June 1999 – June 2004 Contributed to the design and ...
- 2019 Feb 06
Danville, NH
... & Company/Order Trust - Jan 1991 - Dec 2001 - Lowell MA United States ●Managed vendor relationship and contracts with call centers, fulfillment centers and credit card processors ●Set up new vendors with credit card processing software ●Ensured ...
- 2019 Jan 30
Nashua, NH
... Consistently met or exceeded metrics, dashboards, and performance expectations for product knowledge, call quality, call volume, and customer interaction. Team Leadership Experience Program Director / Group Leader / Camp Counselor LAKE NAOMI / ...
- 2019 Jan 23