Customer Service Administrative Assistant

CHRISTINE DERBA

*** ******* ******, ****** **, **969· 978-***-****

*********.*****@****.***

Self-motivated and dependable with minimal supervision. More than 20 years of experience in the Customer Service field. Demonstrated the ability to complete tasks accurately despite interruptions and competing demands in a fast-paced Call Center. Organized and motivated to succeed.

EDUCATION

MAY 2018

BACHELOR OF SCIENCE, Southern new hampshire university

Justice Studies Degree *Member of Justice Studies Association *Dean’s List Honoree

MAY 2014

ASSOCIATE OF SCIENCE, MARIAN COURT COLLEGE

Criminal Justice Degree *Dean’s List Honoree *Phi Theta Kappa Member *Certificate of Academic Excellence Recipient *Cum laude graduate

EXPECTED COMPLETION: DECEMBER 2019

BACHELOR OF ARTS, Southern New Hampshire University

Degree in Psychology *Member of Justice Studies Association *Service Learning Social Psychology

PROFESSIONAL SKILLS

Accounting, inventory, processing payments, record-keeping

File/records maintenance

Results-oriented

Time management skills

Positive and quick learner

Client-focused

Excellent communication

Computer proficient

Providing customer support

Resolving issues

Data gathering

Call documentation skills

Professional telephone voice

EXPERIENCE

11/2014 - 07/2016

CUSTOMER ASSOCIATE, dunkin donuts, DRACUT, ma

Completed shift beginning procedures, including setting up machines, coffee stations, food stations, and donut case.

Baked muffins, bagels and other bakery items before the store opened.

Provided customer service in a busy environment by taking orders, completing orders and processing payments.

Trained and mentored new employees on daily tasks and tips to learn product details.

03/2007 - 10/2009

FOOD SERVER & HOSTESS, NINETY-NINE Restaurants, sTONEHAM, ma

Consistently held the position of best performing store in the region.

Responsible for greeting customers, taking and delivering orders, and providing customer service.

Managed seating arrangements during busy hours to ensure a smooth flow. Maintained cleanliness of facilities according to federal guidelines.

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Recorded orders and partnered with team members to serve food and beverages.

04/2004 - 12/2005

RECEPTIONIST/ADMINISTRATIVE ASSISTANT, ATLANTIC TOYOTA LYNN, MA

Promoted twice to higher positions with additional responsibilities and pay.

Maintained record-keeping using computers and paper system on all business functions, accounting records and inbound/outbound inventory of vehicles.

Met incoming customers with professional approach and provided friendly, knowledgeable assistance.

Answered and directed incoming calls using multi-line telephone system.

Sorted and distributed business correspondence to correct department or staff member. Responded to telephone inquiries from clients, vendors and the public.

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