Service Representative Security Officer

Jerry P. Lindsey

** ******* **. **** **

Fitchburg, MA. 01420

Cell Phone 978-***-****

****-******* *************** ******** ********

Boston, MA.

****-**** ***** ********** **********

Manchester, NH

Security Enforcement Officer-Site Supervisor

Efficiency security officer, monitor premises to prevent theft, violence or infractions of rules.

Answer alarms and investigated disturbances.

Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.

Inspect and adjust security systems, equipment, and machinery to ensure operational use and direct evidence of tampering.

Maintain schedules and time sheets of all Security Officers.

Monthly KPI’s (Key Performance Indexes)

2001-2005 Verizon, Boston, MA.

Service Representative/Catc

Negotiated service orders for interexchange carrier requesting Voice Grade, DDSII, and High Capacity, Frame relay circuits for New England and New York.

Monitored progress for all orders, coordination departments to endure delivery of service in a timely manner.

1999-2001 Verizon, Boston, MA.

Service Representative/RMBC

Handled collections of funds from Business customers on an incoming and outgoing call center.

Worked as a liaison between other departments in Verizon pertaining to customer claims.

Provided spreadsheets when necessary.

1987-1999 Bell Atlantic, Boston, MA.

Service Representative/Unlawful Call Center

Handled customer complaints of anonymous annoyance, obscene and life threatening calls for a seven region which were received by referral from local business office, the security division, law enforcement agencies, independent telephone companies and from Bell Atlantic customers.

Required excellent communications skills to ensure a clear understanding of the laws pertaining to unlawful calls and an ability to diplomatically explain company policies and procedures.

1985-1987 New England Telephone, Boston, MA.

Service Order Assistant

Preparation and entry of service orders to ensure time processing and billing of complex services to major Metropolitan Boston Business.

1984-1985 New England Telephone, Boston, MA.

General Clerk/Typist

Processed service orders. Typed service orders in the database in a timely manner to ensure customers received service they requested.

1983-1985 New England Telephone, Boston, MA.

General Clerk/ISO

Made calls to customers to update street address guide.

Made calls to various state officials, which included State Police, Town Halls and Police departments to verify information.

Entered correct information into the Premise database.

Education

1978-1981 Bunker Hill Community College, Charlestown, MA.

Associates Degree in Science/Major Criminal Justice

Dean’s list for two semesters.

1975-1978 Everett High School, Everett, MA.

Diploma-Business Major

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