Customer Service Manager
Resume:
Mark French
****.******@***.***
Credit & Collections/Customer Service Representative with over 25 years of experience.
Licensed Private Investigator MA # LP1084A
Work Experience
Credit and Collections/Customer Service
Partners Health Care – Somerville, MA
June 2018 – March 2019
-Trained in the basic use of EPIC software
-Became familiar with HIPPA Laws and various medical terms and coding for accounts
-Attempted to apply personal experience to help the department become more streamlined and efficient
Loss Mitigation Specialist
Flagship Credit Acceptance - Tempe, AZ
January 2017 to December 2017
-Worked to lower monthly charge-offs of delinquent automobile loans
-Communicated with contracted forwarding agencies to locate/recover financed vehicles
-Used systems and databases such as CLEAR, TLO, Accurint, SHAW, Ibeam and Cisco Dialing System
-Negotiated with customers to bring delinquent accounts to a resolved status.
Customer Service/Inside Sales
Potpourri Group - Littleton, MA (Contract Position)
January 2016 to November 2016
-Placed orders for customers and company sales representatives via phone, fax and email.
-Resolved customer issues/complaints.
-Assisted new customers to establish accounts, collected payments and explained all product lines.
Customer Service Representative
Dentsply Implants - Waltham, MA (Contract Position)
April 2015 to December 2015
Placed orders for customers and company sales representatives via phone, fax and email.
-Resolved customer issues/complaints.
-Assisted new customers to establish accounts and explained all company product lines.
Call Center Supervisor
Lexington Alarm Co - Bedford, MA
May 2014 to August 2014
State Certified Emergency Call Responder.
-Oversaw inbound/outbound calls for over 7000 residential/commercial accounts.
-Coordinated responses between customers and police/fire departments.
Investigator
Minuteman Investigations, LLP
September 2009 to Present
Locate/repossess various types of collateral for various clients
-Conduct phone interviews/investigations
-Investigate workman's compensation cases for various insurers
Private Detective
Northeast Adjustment Bureau - Winchester, MA
September 2005 to November 2013
Locate/repossess various types of collateral for various clients
-Conduct phone interviews/investigations
-Personal interviews with family members/references
-Negotiate with individuals for positive resolution on client’s behalf
Assistant Branch Manager
United Auto Credit Corporation - Woburn, MA
June 2003 to October 2003
Responsible for managing four (4) employees
-Collected on past due accounts
-Reviewed loan applications for approval/denial
-Reported directly to Manager and Regional Manager
Profit and Loss Representative
AmeriCredit - Huntersville, NC
November 1998 to June 2003
Responsible for locating and/or recovering company collateral
-Promoted to Legal Accounts Processor for Charlotte Collections Center
-Collected on charged-off/bad debts
Credit/Collections Representative
CIC Systems - Charlotte, NC
August 1997 to August 1998
Responsible for accounts receivable for St. Louis and Washington, DC areas.
-Resolved customer billing/shipping disputes
-Reported directly to National Credit Manager and Treasurer
Collections/Skip tracing coordinator
LeaseComm - Waltham, MA
December 1996 to July 1997
Collected on past due consumer lease accounts
-Obtained monthly collection goals for five consecutive months
-Created own position within the company to locate missing/fraud accounts
Customer Service/Collections
Filene's - Boston, MA
October 1994 to December 1996
Responsible for collecting delinquent charge account
-Extensive knowledge of F.D.C.P.A.
-Experienced in resolving customer complaints/problems/questions
Education
Bachelor of Arts in Political Science
Elon College, Elon College
May 1993
MA Licensed Private Detective # LP1084A
Publications
The Repo Man Diaries
https://www.createspace.com/3682515
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