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Customer Service Manager

Location:
Manchester, New Hampshire, United States
Posted:
March 21, 2019

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Resume:

Mark French

ac8u0l@r.postjobfree.com

781-***-****

Credit & Collections/Customer Service Representative with over 25 years of experience.

Licensed Private Investigator MA # LP1084A

Work Experience

Credit and Collections/Customer Service

Partners Health Care – Somerville, MA

June 2018 – March 2019

-Trained in the basic use of EPIC software

-Became familiar with HIPPA Laws and various medical terms and coding for accounts

-Attempted to apply personal experience to help the department become more streamlined and efficient

Loss Mitigation Specialist

Flagship Credit Acceptance - Tempe, AZ

January 2017 to December 2017

-Worked to lower monthly charge-offs of delinquent automobile loans

-Communicated with contracted forwarding agencies to locate/recover financed vehicles

-Used systems and databases such as CLEAR, TLO, Accurint, SHAW, Ibeam and Cisco Dialing System

-Negotiated with customers to bring delinquent accounts to a resolved status.

Customer Service/Inside Sales

Potpourri Group - Littleton, MA (Contract Position)

January 2016 to November 2016

-Placed orders for customers and company sales representatives via phone, fax and email.

-Resolved customer issues/complaints.

-Assisted new customers to establish accounts, collected payments and explained all product lines.

Customer Service Representative

Dentsply Implants - Waltham, MA (Contract Position)

April 2015 to December 2015

Placed orders for customers and company sales representatives via phone, fax and email.

-Resolved customer issues/complaints.

-Assisted new customers to establish accounts and explained all company product lines.

Call Center Supervisor

Lexington Alarm Co - Bedford, MA

May 2014 to August 2014

State Certified Emergency Call Responder.

-Oversaw inbound/outbound calls for over 7000 residential/commercial accounts.

-Coordinated responses between customers and police/fire departments.

Investigator

Minuteman Investigations, LLP

September 2009 to Present

Locate/repossess various types of collateral for various clients

-Conduct phone interviews/investigations

-Investigate workman's compensation cases for various insurers

Private Detective

Northeast Adjustment Bureau - Winchester, MA

September 2005 to November 2013

Locate/repossess various types of collateral for various clients

-Conduct phone interviews/investigations

-Personal interviews with family members/references

-Negotiate with individuals for positive resolution on client’s behalf

Assistant Branch Manager

United Auto Credit Corporation - Woburn, MA

June 2003 to October 2003

Responsible for managing four (4) employees

-Collected on past due accounts

-Reviewed loan applications for approval/denial

-Reported directly to Manager and Regional Manager

Profit and Loss Representative

AmeriCredit - Huntersville, NC

November 1998 to June 2003

Responsible for locating and/or recovering company collateral

-Promoted to Legal Accounts Processor for Charlotte Collections Center

-Collected on charged-off/bad debts

Credit/Collections Representative

CIC Systems - Charlotte, NC

August 1997 to August 1998

Responsible for accounts receivable for St. Louis and Washington, DC areas.

-Resolved customer billing/shipping disputes

-Reported directly to National Credit Manager and Treasurer

Collections/Skip tracing coordinator

LeaseComm - Waltham, MA

December 1996 to July 1997

Collected on past due consumer lease accounts

-Obtained monthly collection goals for five consecutive months

-Created own position within the company to locate missing/fraud accounts

Customer Service/Collections

Filene's - Boston, MA

October 1994 to December 1996

Responsible for collecting delinquent charge account

-Extensive knowledge of F.D.C.P.A.

-Experienced in resolving customer complaints/problems/questions

Education

Bachelor of Arts in Political Science

Elon College, Elon College

May 1993

MA Licensed Private Detective # LP1084A

Publications

The Repo Man Diaries

https://www.createspace.com/3682515



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