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Manager Project

Danville, NH
January 30, 2019

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Lynn Gainty

* ******* ***, ******** ** ***** 603-***-****


A proven professional who understands, defines and manages the business process in regards to business systems, project management plus analytics/sales operations. Have been responsible for implementing and maintaining multiple business systems while vastly improving through an agile business fact gathering process. Have reduced the per contractual costs for business systems saving several hundred thousand, while bringing in projects on time and under budget. Projects have ranged in size from $500,000 to $20M. Have personally created and taught executive about how to use reporting to effectively manage their travel schedule and pipeline. Have conducted roadmap reviews, lead SCRUM teams and created agile weekly release process, business process design reviews, architecture and GAP analysis..

Have implemented and project managed systems for small to very large corporate clients, which were delivered in months not years. Have integrated with Brainshark, Eloqua, Marketo, ExactTarget,, SAVO, DocuSign (e-contract), Conga, Form Assembly, NetSuite, Oracle, Campus Management and Informatica. for 5 to 10,000 employees..


●CRM and Marketing Automation "Day in the Life" process improvements with increase in user adoption to over 80%

●Change management expertise in knowing when to release new features and functions with the biggest impact, managing and facilitating effective steering committees

●Possess communication skills that keep the business updated in a way that they pay attention, especially since they have been involved every step of the way

●My project management expertise has allowed me to delivers multiple project simultaneously under budget and on time

●Atlassian Tools (Jira, Bitbucket and Confluence) expert user and administrator which enables the business to view our releases and velocity production of each employee

●SCRUM team leader utilizing well defined Agile business process and weekly releases which means we constantly improve the process

●Contract negotiator for large corporate wide licensing solutions

●Knowledgeable onboarding manager to get new employees up to speed quickly and allows them to navigate the systems and the organization in order to be most effective


Director of Project Management - Shorelight Education, Boston MA - Jan 2017 - current

●Project Manager for web Student Portal, Classic to Lightning upgrade, Marketo installation, Talk Desk, Conga, Hello Sign and Student Information System

●Managed a team of Project Managers, Business Analysts and Product Owners

●Steering Committee leader, managed prioritization of projects by revenue and operational efficiency

●Consistent communicator to the business on the status of projects

●Budget, capitalization, resource planning and SCRUM velocity tracking

●RFP and contract negotiations for several million dollar contracts

Director Information Systems/Salesforce - Year Up, Boston MA - Aug 2014 - Feb 2017

●Managed in house and contractor development team, architect and admins plus the release process

●Project Managed the Student Application process, Markto release and LMS upgrade

●Communication to the business on status of all projects

●Mentor and teacher to new students on

●Budget, RFP and contract negotiations

●Managed steering committee and communication to the business

Sr Manager - Staples Inc. - Framingham, MA - May 2012 - Aug 2014

●Global CRM business system operational support

●Project management, analytics/sales operations, financial and marketing operations, content management and business intelligence for new retail project and acquisitions

●Reporting, portfolio and roadmap reviews, release scheduling, agile release process, business process design reviews, architecture and GAP analysis, configuration, data migration, user acceptance training and user training.

Gainty Consulting - Kingston NH - May 2011 - Current

●Implemented and handled project management of systems; WGBH, Harvard Business Publishing and Hult International Business School.

●Have integrated with Brainshark, Eloqua, Silverpop, Marketo, ExactTarget, CRMfusion, SAVO, Sundog (territory routing rules), Boulder Logic (referrals), Lattice/Prism, DocuSign (e-contract), Concur, Schoology, CampusManagement, Cornerstone, Vendavo and Informatica.

●Implemented Case and Solution Management plus Translation workbench for multiple countries and currencies

Director, Sales Efficiency and Tools - Iron Mountain, Boston MA - May 2008 - May 2012

●CRM Sales Process, Marketing Operations, CPQ

●Product Development Leader

●BI/Wave Analytics

●Exact Target/Marketo Marketing Automation

●Architecture Review

●Lead Process and KPI Reporting

VP of Development -, Maynard, MA and Prague, Czech Republic - Feb 2001 - Jan 2008

●Ran the development and support team for Siebel Systems globally

●Integrated the Siebel system with the web site, Jobs USA website, Oracle Financial systems and Right Now and Zendesk ticketing system

●Hired and trained new project managers, new CIO and new VP of Development for Prague location

●Set up new telephony system and Siebel in Prague

●Completed Oracle 11i project rollout in London, UK

Director CRM and Dev Projects, RoweCom, Inc Cambridge, MA - Jan 1999 - Jan 2001

●Managed the production support team and new projects

●Work with the developers on the new KStore for universities and libraries

●Improved order processing and billing for law libraries

Customer Service and Vendor Relation Manager, Litle & Company/Order Trust - Jan 1991 - Dec 2001 - Lowell MA United States

●Managed vendor relationship and contracts with call centers, fulfillment centers and credit card processors

●Set up new vendors with credit card processing software

●Ensured compliance for dispute resolution with merchant processors and vendors

●Introduced successful processes to drastically reduced chargeback with vendors

Tools & Certification Administrator 2007

Marketo implementation and set up

Atlassian Tools (Jira, Bitbucket and Confluence)

Prince2 Certification

Project Management tools/SmartSheets

Event and Crowd Management Certification

Most Proud Of

●Giving back as a volunteer to my town and to Jr Achievement

●Teach young adults at Year Up how to use and become an admin in the application

● speaker regarding executive use of reporting

●Chairman of the Y and fundraising to build a new facility in NH

●Improving women in tech contributor

●Balancing our town budget, adhering to NH DRA requirements and leading the team as the chairman

●Chairman of our annual town celebration, coordinating with vendors and entertainers

●Implementing systems in US and EU successfully for 10,000 users



●Courage and persistence

●Delivery of multiple projects on time and under budget

●Successful onboarding and mentoring of new employees

●Informative communicator

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