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Coppell, TX
... Clients: SAP NS2 & America, 7 Eleven, Verizon, Avaya, CBRE, SOMS, Viewpointe, Genpact Industries: Bank, Commercial, Retail, Pharmaceutical, Telecom, Federal /Government Tool used: ZOHO, 4DOT5, SAP Fieldglass, Agile, BeeLine which function as both an ...
- 2023 Aug 24
Frisco, TX
... Center PROFESSIONAL EXPERIENCE City of Dallas Cisco VOiP/Network/Support Engineer Mary Lee • SD-WAN • Cisco Call Manager • Avaya • Wireless Access Point • Cisco Unity • BGP • OSPF Feb 2010 - Present • Responsible for engineering, implementing and ...
- 2023 Jul 17
Grapevine, TX
... TECHNICAL SKILLS Windows Microsoft Office Axapta OFS Acrobat IP Office PBX Avaya Phone Systems Zeacom Phone systems Ecometry MEI VCR Sales Force Skype REFERENCES Journey Education Marketing Merry Kirk, Director of Customer Service 903-***-****
- 2023 May 26
Aubrey, TX
... Perform system administration for data and voice systems like AVAYA’s PBX (G3v11ag.b), Audix (AVAYA’s voice mail system), AVAYA’s Call Management System, AVAYA’s Centrevu Supervisor, AVAYA’s Centrevu Explorer and Intelligent Workstation (IWS) ...
- 2022 Nov 07
Frisco, TX
... Delivered exceptional desktop, engineering, and production support and maintenance while leading enterprise network LAN/WAN, telephony (Avaya), and call center IVR/VRU initiatives. Key Achievements: ●Minimized mobility costs by $300K as well as ...
- 2022 Sep 09
Frisco, TX
... Configuration and pricing of Cisco Servers, routers, and switches for clients Training different Regions on Cisco UC and Contact Center Technologies to convert from Avaya and other competitive Unified Communication and Contact Center applications. ...
- 2021 Nov 01
Little Elm, TX
... Image servers, desktops and laptops while supporting the migration of phone systems from Cisco to Avaya. Worked project for Walgreens Network and infrastructure to the new Company infrastructure. QMACS Inc. 2929 N. Central Express Way Richardson TX ...
- 2021 Apr 05
Frisco, TX
... Install, configure, and manage Avaya IP Phone using Avaya IP Office Manager. Boardwalk Pipeline Partners – Houston, TX Desktop Support Technician (Contracted by Emergent) June 2013 – July 2013 Troubleshoot network, hardware, and software related ...
- 2021 Jan 02
Frisco, TX
... Reporter and Administrator, Nice, AT&T Business Direct, Lucent GS, DSA, Avaya CMS, Inova LightLink DataMate, TCS, IEX, Blue Pumpkin, CC Pulse, Aspect Director and Administrator, Report Runner, Info Becon, RTA, Microsoft Office Suite, People Soft CRM
- 2020 Dec 09
Coppell, TX
... plans • Resolved Tax and Insurance questions • Maintained adherence through Avaya Lead - Voluntary Surrender Dept EXETER FINANCE CORP - Irving, TX February 2013 to March 2015 • Managed project for the creation of the Voluntary Surrender Dept. ...
- 2020 Nov 15