System Engineer Cisco
Resume:
Rodney O'Neal
Apt ***
Frisco, TX 75034
**********@*****.***
Presale Consulting System Engineer
Rodney has been in pre-sales for over 35+ years. Rodney has worked with infrastructure from Routers, Switches and limited Security. Rodney has been involved in complex designs thinking outside the box allows me to provide my client's the best solution possible. Rodney has a deep understanding of client’s need and how to translate those needs to technology. Rodney enjoys doing presentation over the web and in front of clients, going to conference, interfacing with the different upper management (CTO, CIO and CEO). Rodney has been involved in SMB, Enterprise, and Government accounts (K-12, High Ed and State and Local Government).
Salary
Required Salary Range from 100,000 -125,000 dollars as a base.
US Authorization
Authorized to work in the US for any employer.
Work Experience
Senior System Engineer
TTEC
Englewood, CO
March 2019 to April 2021
Working with Commercial and Federal accounts in the Western Region, developing and building strong relationships with customers in Cisco UCCE/PCCE and WCC/CCE applications.
Presentation and pricing to migration client’s from on premise Cisco UCCE/PCCE to cisco HCS or cloud solution.
Provided pricings of Manage Service and Provisional services
Working knowledge of cloud technologies: UCC, Verint, and Calabrio
Reviewing and assisting Account Managers client consulting, resulting in deeper account.
Configuration and pricing of Cisco Servers, routers, and switches for clients
Assisted SE Team in generations of SOW and Cisco A2Q to ensure clients projects were successfully implemented.
Assisted in generating millions of dollars of revenue to help retire sales quota resulting in Account Manger making quota.
Provided Sales Team with technical research and assistance to ensure client's successful implementation of project.
Presentation over Zoom to provide clients with technical detail about application, implementation and support resulting in client’s satisfaction.
Working with vendor such as Oracle, Microsoft for CRM and ERP integration
Working with WFO vendors Calabrio and Verint for pricing.
Provided definitions around Client businesses as it relates to Cloud applications and third-party vendor applications.
Supported for Cisco Unified Communication Manager and associated products (i.e. Unity Connection, Unified Presence, Jabber and Third English party product).
Provide clients with technical drawing(s) of the networks in Visio, depicting the network layout and applications.
Senior System Engineer
ConvergeOne
Eagan, MN
March 2015 to March 2019
Working with Cisco Collaboration and Contact Center Solutions for Enterprise and Commercial accounts in the Western Region
Developing and building strong relationships with customers in Cisco UCCE/PCCE applications.
Working with WFO vendors Calabrio and Verint for pricing
Providing configuration and technical support in Multi-million Dollar sales in a variety of territories
Developed and advising Account Managers in client infrastructure resulting in deeper account penetration.
Configuration and pricing of Cisco Servers, routers and switches for clients
Definitions around Client businesses as it relates to Cloud applications and third-party vendor Support for Cisco Unified Communication Manager and associated products (i.e., Unity Connection, Unified Presence, Jabber and Third-party product).
Provided Sales Team with technical assistance to help generate millions of dollars in revenue.
Provided technical research and assistance to client helping to solve complicated problems.
Assisted Account team and SE team in customer satisfaction resulting in ConvergeOne meeting customer satisfaction quota.
Provide clients with technical drawing(s) of the network in Visio, depicting the network layout and applications.
Senior System Engineer
Collab9
Gardena, CA
Mar 2014 to Mar 2015
Developed presentation, technical updates and assist with the marketing of hosted service to clients and Cisco partners. UCCE/PCCE UCCX.
Engaged with both Marketing and Sales team to ensure a smooth transition of services from collab9's HCS solution to the client’s businesses.
Provided sales support and training to the Cisco partners to help drive Cisco Technologies - Voice hosted solutions to their clients.
Configuration and pricing of Cisco Servers, routers and switches for clients
Analysed and evaluating RFP proposals to provide clients with appropriate sizing for UC/UCCX infrastructure.
Responsible in assembling technical procedures in place to increase market UCM, Cisco Unity Connection, and Cisco Presence for Collab9's Hosted solution.
Researched and revised technical requirements for clients and Sales Staff, resulting in Jabber and various UC application for higher customer satisfaction.
Presentations on YouTube about WebEx, Jabber and Voice of IP.
Provided technical input for SOW with deployment of resources for customer installations and services, which contributed to successful customer projects around Cisco Technologies – Enterprise.
Provide clients with technical drawing(s) of the network in Visio, depicting the network layout and applications.
Senior Consulting System Engineer
Blackbox
Lawrence, PA
Mar 2012 to Mar 2015
Worked on Enterprise and Commercial accounts in the US Market developing strong relationships with customer.
Hardware and Software configuration support for Sales Team allowing faster customer turnaround time.
Support definition for integration of SaaS application type of application that include Salesforce and other CRM applications.
Worked with the Black Box COE group to provide technical guidance and sales support for multiple Regions.
Instrumental in developing the BE6K and BE3K marketing program and rolling out to the different sales groups in each region.
Configuration and pricing of Cisco Servers, routers, and switches for clients
Training different Regions on Cisco UC and Contact Center Technologies to convert from Avaya and other competitive Unified Communication and Contact Center applications.
Developing new procedures and processes for Cisco Technologies to ensure each region had adequate support and understanding of the Applications.
Analysing and recommending the right technologies in UC and UCCX to meet client's requirements.
Evaluating and understanding the different UC technologies for Cisco and other competitive technologies.
Provide clients with technical drawing(s) of the network in Visio, depicting the network layout and applications.
Education
Prairie View A&M
Prairie View, TX
Bachelor of Science
Applied Mathematics
August 197 to May 1982
Skills
Microsoft Word (10+ years)
Microsoft Execl (10+ years)
Microsoft Office (10+ years)
Pre-sales (10+ years)
Systems Engineering (10+ years)
Salesforce
Sales Support
LAN
Computer Networking
WAN (10+ years)
SaaS
VMWare (10+ years)
Languages
English - Expert
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