DEJUAN LADONALD

GAMBLE

Frisco Tx

214-***-****/469-***-****

adlfw1@r.postjobfree.com

linkedin.com/in/dejuangamble792a339b

Twitter/Blog/Portfolio

OBJECTIVE

My goals are to secure a position in a technical environment with the opportunity to successfully contribute to the organization and the IT team through on the job training and continued education.

I bring a wealth of Technical skills, qualifications in the technical field as well as customer service support, and Critical thinking. I hold extensive computer knowledge and strong analytical IT skills. Along with my strong computer analysis ability, I also possess effective communication skills both written and verbal with the ability to resolve moderate to complex issues by using extensive problem-solving techniques. At this point in my career, I am seeking a professional environment that I can seek new challenges while expanding my knowledge. I firmly believe I would make an excellent candidate for a position with your firm. This reflects my interest in your organization and I am requesting a personal interview at this time.

EDUCATION

Degree Title School

EDUCATION, CERTIFICATION: RICHLAND COLLAGE DALLAS TX,/NORTH LAKE COLLAGE IRVING TX /UNIVERSITY OF PHOENIX 12400 COIT ROAD, DALLAS, 972-***-**** PHOENIX.EDU -COMPUTER HARDWARE AND SOFTWARE / NETWORKING TECHNOLOGY & NETWORK SECURITY HIGH SCHOOL HILLCREST HIGH SCHOOL DALLAS TX • ST. MARY’S CATHOLIC SCHOOL NY

EXPERIENCE

HMS Health Management services: 5615 High Point Dr. #100, Irving, TX 75038 Phone: 214-***-**** Dec 11,2019 – Jun 12,2020

Review and resolve IDM and Service now tickets provide support and guidance to the HMS service Desk. Install/configure hardware and software. Administer HMS servers, trouble shoot and repair hardware Dell HP and Lenovo. Set up hardware for new hires reclaim hardware for terminated users. Citrix application as well as citrix director, support, VM support, Mobile device support. Supporting databases and countless application support. Support and configure software third party and in house. Configure push and deploy software Via SCCM.

Lehigh Hanson Building Materials and Aggregates-Corporate Jan 3, 2018-Jan 11, 2019 300 E John Carpenter Fwy, Irving, TX 75062/ 972-***-**** Projects-Software management, and license assignment/Tracking. Active Directory audit and security group clean up. Creating work flow process. Imaging Laptop/Desktop via network OS push. Daily OPS-High level service desk providing support for end users covering the US.& International, with support for hundreds of plants and thousands of users and devices. First Contact resolution while maintaining SLA’s. Supporting MS OS’s Office, MS Teams, as well as software such as Command, Titan II, JWS, and other software specific to this industry. Supporting network related issues and hundreds of network printers. Monitoring Sites Network traffic through Solar winds Tools, SDE ticketing system, Cherwell ticketing, ARS, Multiple Remote Connection agents, Thin Client support.

Walgreens/Prime- 2901 Kinwest Pkwy # B, Irving, TX 75063 Oct 9,2017-Dec 31,2017 Phone: 1-888-***-**** Migration of the infrastructure from Prime and Walgreens to the new company Alliance Rx, supporting over 2000 users onsite as well as offsite users. Navigating Lotus Notes email and ticketing system alongside of Remedy ticketing system. Grant user access. Manage software installs and hardware through SCCM. Manage roaming profiles in AD to insure group policy. Image servers, desktops and laptops while supporting the migration of phone systems from Cisco to Avaya. Worked project for Walgreens Network and infrastructure to the new Company infrastructure.

QMACS Inc. 2929 N. Central Express Way Richardson TX 75044 Suite 300 November 11, 2015- Current Responsible for maintaining multiple client systems while supporting applications, education of client employees and QMACS employees. Learning and supporting many types of Medical coding and Medical billing applications such as Aprima, Eclinicals Works, Real MEd FTP, Misys Tiger/billing, Medic server, etc. Managed and supported virtual environment, configured and installed ESXI 5.5 6.0/6.1. VCenter server support and support VSphere. VM backups and weekly maintenance for VM servers. Support onsite/offsite employees via Dame ware via helpdesk authority. Maintain user VPN connections for multiple medical practices. Publishing and supporting Citrix and Citrix based applications for medical practices offshore and US. Manage and maintain the office inventory through in house developed web application. Create new user credentials, manage rights and permissions. Support mobile devices Android/ IOS, tablets, and mobile hotspots. Network printer and device support, Network cabling, and wire management/rack & stack.

CMC Network Solutions 2700 Research Drive Plano TX. 75074 –August 2, 2014/ August 25, 2015 Professional Helpdesk level 2 –Maintaining multiple customer IT systems, and infrastructure support. Using Connect Wise Ticketing system to create update and resolve customer issues. Build support and repair powerful custom desktops, servers, and video monitoring servers. Install MS OS’s and server Software. Loads, configure Dell, IBM, and HP servers, configuring software and raid arrays. Manage back up’s of client servers and desktops via NovaStor back up console. Provide a broad range of technical support to internal and external users Active Directory group policies, exchange mail server. Main job duty is to assist top level systems administrators and solutions specialists in maintaining day to day technical operations.

Fujitsu America Administrator of IT systems April 2791 Telecom Pkwy Richardson, TX 75082 2014/July 2014 Maintain SLA’s for five sub-companies under Fujitsu’s IT service navigating four different ticketing systems. Service includes Active Directory and group policies, exchange mail server, internet connection, software and hardware, Sap assistants, application deployment with Citrix Zen apps. Resolving all Technical issues internal and external

WCD world class distributions/ Loan star staffing: February 2014 May2014 Jr. IT Resolve all issues with warehouse equipment and software. Create and remove user accounts service EKG hydraulic jacks CK3 scanner, Thor mobile computers. Set up and repair of new and used desktops, switch maintenance and installs, Voice communication supervising and training warehouse workers. Printer maintenance, image desktops and laptops, upgrade equipment, Survey access points, set up company phones, manage day reports.

First Choice Certification. 9330 Lyndon B. Johnson FWY Dallas. 75243 suite#1060 11/2012 – 9/2013 Mike Brown Supervisor 972-***-**** Sheila Trussell CEO 214-***-**** Provide a broad range of technical support to internal and external users via phone, ticketing systems Install Configure / MS OS’s, desktops/Laptops. Create, remove and manage user accounts within Active Directory. Maintain hardware/software configuration

BJ Staffing 14900 Landmark Blvd, Suite 300 Dallas, Texas 75254 972-***-**** July11, 2011/Nov 12, 2011 Server room and servers upgrade, desktop and laptop upgrade configuration and maintenance. Configure software and all hardware in server room and employee workspace

Wingspan Portfolio Advisors Executive Customer Relations Bank of America August 3, 2010/ Jun 10, 2011 4100 Midway, Suite 1110 Carrollton, Texas 75007 866-***-****

KBMG Richardson, TX Supervisor Bryan Alwert 214-***-**** November 2009 – August 2010 KBMG Jr. Helpdesk Admin / Desktop Systems Tech –Provide support to 1200+ users via phone and email. Install Configure MS OS’s. Desktops/Laptops. Manage user Active Directory Profiles. Document/track tasks. Support mobile devices, Evaluate hardware and software provide a broad range of technical support to internal and external users, walk-ups and email. Create and maintain technical documents Research, purchase, configure and deploy laptops, desktops, and mobile phones. Deploy Virtual Machines for internal and external customers and provide first level support for servers, network and phone systems. Provide top level support for desktops, laptops, printers and software issues. Perform daily backup tape rotation. Perform monthly maintenance for infrastructure

Skills

• Ability to effectively communicate issues from a business and technology perspective

• Strong ability to quickly turn business requirements into technical solutions

• Ability to co-ordinate Subject Mater Experts and guide their talents effectively to complete complex projects while keeping them on track to meet deadlines/Manage IT Projects

• While staying current with organizational code of conduct and compliance maintaining a knowledge of regulation and guidelines set by government organizations

• Self-starting hard worker with experience countless applications and Hardware makes and models

SKILLS TECHNICAL

• Microsoft Windows Certified- HP-Cisco-Cert (Hardware/Software) Equal to A+ HP-Cisco-Cert (Networking +) Flash (Richland Collage certification for flash Media) Office, Various IT software suites

• Windows operating systems, MS Server OS Citrix-Management Console, Citrix Director, Active Directory

• VMware cert- course work complete -VCA-DCV VCP5-DCV VCAP5 DCA North Lake collage

• Acronis Imaging software, Norton Ghost imaging Lotus Notes, MS SCCM Software packing and deployment

• Multiple ticketing systems/Multiple RDP application –VPN Cisco Any connect-Barracuda

• McAfee Endpoint Encryption Suite – Very Good understanding of Linux Coding and various operating systems

• Desktops, Laptops, Portable devices, Printer, Fax Copy, Servers, routers, firewalls, and Network switches including racks

Contact this candidate