SKILLS

• Cisco

• Meraki

• Catalyst

• NetBrain

• NetScout

• SolarWinds

• LAN/WAN

EDUCATION

Bachelor of Business Administration

Washburn University

Masters of Public Health Administration

Health Sciences Center

PROFESSIONAL EXPERIENCE

City of Dallas

Cisco VOiP/Network/Support Engineer

Mary Lee

• SD-WAN

• Cisco Call Manager

• Avaya

• Wireless Access Point

• Cisco Unity

• BGP

• OSPF

Feb 2010 - Present

• Responsible for engineering, implementing and maintaining clients' complex network infrastructure

• Assumes lead role in the Network and Telecommunications Network Group• Document procedures for network hardware/software configuration and use.

• Document technical specifications and operating standards for network and telecommunications equipment.

• Responsible for maintaining tool sets that monitor network health and performance, by utilizing

• Monitoring tools such as NetScout, SolarWinds, NetBrain and Cisco Log Analyzer

• Generate concise reports on network and Wireless performance and utilization

• LAN/WAN Network Technologies

• Manage network incidents and perform Root Cause Analysis

• Manage enterprise routing, switching and wireless devices

• Threat Management Products such as LAN/WAN technologies for troubleshooting Cisco switches and routers

• Document step-by-step procedures to fix known issues, established solutions or processes in the company knowledge base.

• Engineer solutions to enforce network policies and procedures, assuring users and devices adhere to company security standards.

• Optimize network performance from the core network to the endpoints

• Implement network management tools for day to day operations

• Serve as the Subject Matter Expert on network related issues

• Upgraded the Cisco phone system migration from version 3 to Cisco Call Manager version 7, current.

• Maintained the Interactive Voice Response System (IVR) system.

• Maintained and troubleshoot Cisco Network, routers, and Cisco switches.

• Assisted with E-Discovery Security project for Security Department Network/ Wireless Engineer-Cisco Prime Infrastructure

• Support, maintain and configure Cisco Wireless Access Points

• Support, maintain and trouble-shoot Wireless Access Points connectivity issues.

• Work with Server team, Security team and Help Desk team trouble-shooting Network issues.

• LAN/WAN Network Technologies

Project Management

• Currently overseeing and coordinating Park and Recreation Network ASE Upgrades for 65 sites

• CIS Network group liaison for Cisco switches and routers upgrade for Park and recreation project.

• E-Discovery Security Project. Assisted with attaining the goals for the project.

• Using systems such as Microsoft Windows Active Directory

• Threat Management products such as LAN/WAN technologies for troubleshooting Cisco switches and routers.

Verizon Business Apr 2006 - Feb 2010

Systems Integration Test Engineer-AVAYA/CISCO/MITEL/ADRAN IP-PBX

• Software and Hardware testing on Cisco IP-PBX: Cisco Unified Call Manager (CUCM), Cisco Emergency Responder, Cisco Unified Presence Server, Cisco Unity, Cisco Connection Systems

• VoIP systems testing on IP-PBX. Testing done in the Verizon Lab.

• Management of the testing processes to ensure procedural test automation is achieved

• Deliver defect-free application to production environments, plans, monitors results in production.

• Responsible for ensuring that the Software Engineering work products delivered to our customers meet their specified technical requirements and are developed using approved development processes and procedures.

• Ability to work within a cross-function, matrixed organization in which there is close interaction and collaboration with various Engineering disciplines.

• Responsible for the development and implementation of an effective Software program designed to minimize development risk and ensure technically correct work products.

• Responsible for analysis of software requirements, peer review of software and systems engineering artifacts and performing independent assessments of software development process

• Performed final software acceptance testing and approval. Other responsibilities included: Support program, corporate and third-party audits and assessment. Participate in the software integration and test phases of development. Support the transition to production activities including providing input to DFMA analysis and PFMEA. Review correctness of formal test procedures and test configurations, and participate in qualification tests, including post-test actions and requalification testing. Perform independent software process and product assessments, root cause analysis and corrective/preventive action before deployed on customer's life production.

• Proficient in MS Word, Excel, and PowerPoint

• Ability to express ideas in written and verbal form.

• Ability in problem solving, organization, planning, multitasking and interpersonal skills.

• Experience in supporting a product based matrixed organization with multiple programs, in various stages of development and production.

• Experience in coordinating efforts across multiple programs, managing conflicting schedules and priorities.

• Experience with providing shared resource support for efforts with multiple, varying levels of funding Ability, and to work in an environment that requires minimal supervision.

• Knowledge of Quality Management Systems Configuration and Data Management, and implementation of internal and contractual quality requirements.

• Performed integration testing of the Cisco software and hardware in a Verizon Lab environment.

• Opened and worked with Cisco on defects and opened TAC cases before deployment.

• Worked overtime and over the weekends whenever needed to reach the customer's goals. AVAYA INC/Lucent Technologies

Telecom Support Engineer

• Avaya System adds, moves, and changes

• Monitor Avaya phone systems for major alarms, Network issues

• Troubleshoot outage issue

1990-2006

• Maintain and Support Avaya Phone system's outages, software and hardware upgrades

Contact this candidate