Anthony Sharpe BIT CCNA MCSE MCITP

*** ********* ** *** **** Plano, TX 75074 832-***-**** adi3yv@r.postjobfree.com

Qualification Summary

Possess knowledge in every major aspect of IT including, but not limited to, networking, systems, database, web development, etc.

Considered the “jack of all trades.”

Passionate and hardworking.

Excellent communication and leadership skills.

Proven ability to take on any task, whether it’s new or familiar.

Education

University of South Alabama – Mobile, AL

Bachelors of Science in Information Technology (Graduated 2011)

Certifications

Microsoft Certified Azure Solution Architect

Microsoft Certified Azure Administrator

Microsoft Certified Solution Expert (MCSE) Windows Server 2012 R2

Microsoft Certified Solution Expert (MCSE) Cloud Platform and Infrastructure – Charter Member

Microsoft Certified Solutions Expert (MCSE) Productivity

Microsoft Certified Solutions Associate (MCSA) Office 365

Microsoft Specialist: Designing and Deploying Microsoft Exchange Server 2016

MCITP: Enterprise Administrator Windows Server 2008 R2

Cisco Certified Network Associate (CCNA)

WatchGuard Certified Systems Engineer

Technology Summary

Systems:

Windows XP, Windows Vista, Windows 7, Windows 10, Windows Server 20xx (IIS6/7/7.5), Mac OS, SCCM 20xx, Continuum, Microsoft Azure, WMWare

Software:

Hardware:

Windows Server 2005/2008, SQL Server 2005/2008, Visual Studio 20xx, Adobe Flash Builder, Adobe Dreamweaver, Lotus Notes, Visual Studio, SQL Reporting Services, Made2Manage, Acronis, Veeam, ConnectWise, ShadowProtect, Symantec Backup Exec, Veeam, Symantec Enterprise Vault, Azure AD Connect

iPad, iPhone, Dell, HP, Android, Blackberry, Cisco Routers/Switches, Dell SonicWALL

WatchGuard, RAID Controllers

Experience

Gartner – Irving, TX

Systems Engineer May 2018 – Current

Provide support for Windows infrastructure including, but not limited to, OS deployment, diagnosing OS related issues, etc.

Experience with System Center Configuration Manager regarding the design, implementation, setting up boundaries, managing patches, packaging installing/configuring site server roles, etc.

Writing Powershell scripts to automate tasks like Active Directory management, DSC for maintaining the consistency across the environment, creating resources in Azure, etc.

Experience using Ansible and Terraform to deploy resources to Azure and AWS, including, but not limited to, virtual networks, NSGs, application gateway.

Working with Cloud Team to help automate other Azure related tasks using ARM, Powershell Packer, etc.

Experience working with other team members to define policies that will govern the Azure infrastructure.

Troubleshooting network related issues and provide recommendations to the network team.

Responsible for creating GPOs when needed and making sure that they are linked to the appropriate OUs.

Experience with setting up Failover Cluster for SQL Servers and File Servers.

HBR Technologies – Carrollton, TX

Systems Engineer July 2015 – May 2018

Manage all aspects of desktops, network, and system infrastructure needs for 25+ clients.

Provide on-call support for client systems and networks to ensure minimal downtime.

Responsible for analyzing and recommending network improvements that will improve overall performance.

Experience setting up new servers to install and configure roles that includes, but not limited to, ADDS, DNS, DHCP, Terminal Services, NAP, Hyper V, WSUS, and WDS.

Experience with the design and implementation of an SCCM Infrastructure, setting up Boundaries, setting up and configuring site server roles, creation of Task Sequences for the creation and capturing of Window 7/8/10 images, deploying applications, etc.

Setup new users’ computer with the appropriate software (Office, Symantec, Lync, etc)

Design, implement, and manage SCOM infrastructure.

Experience with installing and managing WatchGuard firewalls, which includes setting up proxies, NAT policies, BOVPN, IPS, Traffic Management, VLANS, Active Directory integration, etc.

Experience with implementing and troubleshooting Cisco 3750, 3550, 3560, and 2924 switches.

Knowledge and experience creating and managing Group Policies and applying those to the appropriate computers/users Organizational Units.

Create and manage tickets in ConnectWise to keep clients updated on issues, log daily time, and document resolutions.

Working directly with third party vendors to assist in resolving issues with client applications.

Experience with implementing, provisioning, and troubleshooting Exchange Server 2010/2013.

Experience migrating on premise Exchange 2010/2013 environment to Office 365.

Experience configuring and managing Exchange Online environment, including, but not limited to, configuring mail flow rules, PowerShell management, etc.

Create documentation on known issues to efficiently resolve issues in the future.

Manage client backups using Symantec System Recovery, StorageCraft ShadowProtect and Acronis Backup and Recovery.

Experience maintaining the SQL environment, including, but not limited to, writing SQL queries, setup maintenance plans, troubleshooting, etc.

Experience with designing, implementing, and configuring Azure IaaS and SaaS, including, but not limited to, configuring virtual networks, virtual network gateway, virtual machines, Point to Site configuration, Site to Site configuration, SQL services, Azure Backup Server, etc.

Experience installing, configuring, and troubleshooting Azure AD Connect for password sync, ADFS, and pass-through authentication.

Working knowledge of managing Docker orchestration and Docker containerization using Kubernetes.

Design, implement, and test disaster recovery strategies to ensure that server/network infrastructure can be recovered while minimizing downtime.

Experience setting up Buffalo NAS for client infrastructure backups.

Knowledge of basic Powershell, VbScript, and AutoIT to automate system processes.

Detcon Inc. – The Woodlands, TX

Network Administrator July 2013 – July 2015

Manage all aspects of the network, system, and application infrastructure, including, but not limited to, desktop support, server and network administration.

Install, manage, and configure the core infrastructure roles, including DNS, DHCP, FTP, etc.

Manage the Made2Manage ERP system.

Troubleshooting hardware, software, and network related issues.

Write basic reports in SQL Reporting Services from Made2Manage.

Experience with configuring Cisco 7600, 2960, and 29XX switches and routers, configuring VLANs, port security, VTP, etc.

Provided after hours support for remote workers when needed.

Setup and manage Active Directory and Exchange 2010 accounts.

Create, manage, and deploy custom Windows 7 images on desktops with necessary company software preinstalled.

Experience and knowledge of Office 365 Administration.

Knowledge and experience creating and managing Group Policies and applying those to the appropriate computers/users Organizational Units.

Manage the company's SonicWALL firewall, including but not limited to, IP Routing, NAT policies, VLANs, IDS, IPS, Content Filtering, VPN configuration, site-to-site VPN configuration, etc.

Build and run cables to employees work area, when necessary.

Responsible for managing the Exchange Server (e.g. user provisioning, troubleshooting email issues, etc.)

Knowledge and experience using installing, configuring, and troubleshooting TrendMicro Worry Free Business antivirus software.

Installing, configuring, managing SharePoint Foundation 2013.

Install, configure, and manage VMware infrastructure, including creating virtual machines, storage provisioning, performance tuning, etc.

Install and manage the storage infrastructure using Nimble.

Maintain daily backups of critical business data using Backup Exec 2012 including, but not limited to, adding servers, troubleshooting backup issues, etc.

Experience and knowledge of maintaining the Citrix infrastructure which includes user provisioning, setting up applications, troubleshooting connectivity issues, etc.

Build basic ASP web forms using VB.NET for internal use.

Install, configure, and manage the Remote Desktop Services in Windows Server 2008 R2/2012 R2.

Setup, configure, and manage the RODC at remote site ensuring users are properly authenticating through the RODC.

Setup core services on the RODC, including DHCP, DNS, WSUS, and ADUC.

Install, configure, and manage Avaya IP Phone using Avaya IP Office Manager.

Boardwalk Pipeline Partners – Houston, TX

Desktop Support Technician (Contracted by Emergent) June 2013 – July 2013

Troubleshoot network, hardware, and software related issues via phone, email, or in person.

Setup and manage users accounts in Active Directory including providing the necessary NTFS, Share, and group permissions.

Setup and manage user email accounts in Exchange for email access.

Setup user mobile devices for email access.

Migrated user profiles from Windows XP to Windows 7 using USMT.

Setup new users’ computer with the appropriate software (Office, Symantec, Lync, etc)

St Luke’s Episcopal Health Systems - Houston, TX

Desktop Support Technician (Contracted by Emergent) March 2013 – June 2013

Provide technical support for all hospital computer systems.

Perform troubleshooting on doctors and physicians Dell laptops and workstations.

Image, configured, and deployed Dell laptops and workstations for new employees with Windows XP or Windows 7.

Manage user accounts in Active Directory and Microsoft Exchange.

Patch network panels to provide network connectivity for new users.

Performed move, add, and changes for with current physicians’ and doctors’ workstation and laptops.

Installed and configured clinical applications on all deployed computers.

Provide technical support for the electronic health record system, EPIC.

FMC Technologies – Houston, TX

Desktop Support Technician (Contracted by CompuCom) October 2012 – March 2013

Provide technical support for internal users regarding issues related to hardware, software, and networking.

Performed Windows 7 deployment to user HP desktop and laptop computers using System Configuration Center Manager 2012 (SCCM).

Migrated user profiles and data using User State Migration Tool (USMT) through the means of using SCCM 2012.

Performed post configuration on client PCs and verified that the user profile and data was properly migrated.

Deployed desktops to the users’ work area and ensured that their PC was working properly.

Performed hardware upgrades on desktop computers, if needed.

Perform post installs on desktops/laptops with applications including TeamCenter, NX6, MathCad, Microstation, and other third party applications.

CGI – San Antonio, TX

Service Desk Technician March 2012 – September 2012

Provide phone and email support for 3,000+ clients to ensure that the best possible solution is applied.

Provide technical support for the telephony system, including mobile devices.

Managing, troubleshooting, and creating accounts for 20 or more applications, including, but not limited to, Active Directory, Lotus Notes, and Citrix.

Troubleshoot issues regarding software, hardware, and VPN.

Document incidents into the ticketing system accurately into Unicenter Service Desk and Remedy ITSM ticketing system.

Follow up with clients to ensure that their incidents/requests were handled appropriately.

Create documentation for team members on how to resolves issues regarding numerous of issues that may be encountered.

Provide on-call support for client when needed.

Trained other team members on how to resolve common issues that are reported to the Service Desk.

University of South Alabama Mitchell Center – Mobile, Alabama

Student Assistant August 2009 - December 2011

Provided customer service for tickets sales for events at the University.

Assembly computers before events to sale tickets using the Ticketmaster software.

Oversee workers in the parking facility to ensure other employees were properly performing their job function.

Created daily reports using multiple applications in Microsoft Office.

Contact this candidate