Customer Service Call Center
Resume:
Angie Cruz
Carrollton, Texas
Tel: 469-***-****
************@*****.***
Objective: Accounts Payable or Customer Service position incorporating customer support, training, customer service, managing invoices and maintaining important financial documentations.
HIGHLIGHT OF QUALIFICATIONS
Reputation for Excellence and high-quality service
Well organized; strong in program planning and implementation
Outstanding communications, organizational and interpersonal skills
Highly effective in motivating and supervising employees
Enjoys a dynamic and challenging work environment
PROFESSIONAL EXPERIENCE
Management
Establish streamlined Call Center environments for new ground-up stage, relocation stage as well as existing onsite stage.
Responsible for hiring, training and maintaining staffing of CS Manager, Supervisors and CSR in single location.
Identify and strengthen corporate procedures and processes to improve customer’s positive experience while reducing operation expenses.
Oversee department departmental daily functions including order entry and fulfillment, all service resolution issues and software installation tech support.
Establish corporate procedures, policies and departmental outline to provide quality service
Successfully build and promote a productive team environment
Administration and Account Relations
Direct interaction with customers and vendors to ensure service needs and business growth
Provide feedback to all inter-company departments on customer related issues to resolve areas of concern and improve overall company services
Worked with different departments including customer service, sales, warehouse, purchasing, dispatching, accounts payable and accounts receivables.
Placed orders via phone/internet, dispatched service calls, one-call solutions w/tools provided
Extensive knowledge of accounting principles, client relation, account management and ledger procedures.
Obtain senior-level Accounts Payable to allow utilization of exceptional skills in financial computation, customer service and communication.
Accounts Receivable to receive payment by credit card, check or TJV.
EMPLOYMENT HISTORY
06/98 – 9/10 Customer Service Manager Journey Education Marketing
Company Type: Academic Software & Hardware to the Educational market!
Type: Call Center Environment
04/12-7/20 Accounts Payable ARAMARK Refreshments
Company Type: Refreshment Services
Type: Call Center Environment
01/22-Current Accounts Payable Wright Construction
Company Type: Construction
Type: In house
SPECIALIZED MANAGERIAL EDUCATION AND TRAINING
Time Management Programming People Management
System Management Problem Resolution
Communication Skills Effective Training Skills
Successful Customer Service Stress Management
Export Regulations and Documentation Evaluating People Skills
Conflict and Confrontation Effective Criticizing
Telephone Techniques and Etiquette Order Entry
Credit Card processing Order management skills
Accounts Payable Dispatching
Accounts Receivable
TECHNICAL SKILLS
Windows Microsoft Office Axapta OFS
Acrobat IP Office PBX Avaya Phone Systems
Zeacom Phone systems Ecometry MEI
VCR Sales Force Skype
REFERENCES
Journey Education Marketing
Merry Kirk, Director of Customer Service
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