Raleigh, NC
... Built a call center dashboard for call volume monitoring. Built a Tech-On-The-Way alerting system to notify customers. Performed Search Engine Optimization for the company’s websites. Enhanced the functionality of several applications. Optimized ...
- Jul 31
Raleigh, NC
Shaionica Robinson Rocky Mount, NC ***** ********************@*****.*** +1-252-***-**** Work Experience optimum Rocky Mount, NC September 2024 to Present when customers are having issues with technical issues they call my department and i helped ...
- Jul 31
Schaumburg, IL
Heidi Pawlowski ************@*****.*** 224-***-**** Schaumburg, IL SUMMARY Dedicated Customer Service Professional with 7 years of experience in call center environments, specializing in handling complex inquiries and providing exceptional customer ...
- Jul 31
Grand Blanc, MI
... Managed a team of 5 Senior Regional Operations Managers supporting 341 On-Site branch locations across the US, for Manufacturing, Logistics, Call centers, and financial institutions. Track, monitor, and analyze business results and KPIs for various ...
- Jul 31
Houston, TX
... IQOR APRIL 2022 – FEBRUARY 2023 Customer Service Agent Working remotely from home with the company Homeserve customers call in for service ( AC, Water heater, Exterior and Interior Plumbing, Electrical) problems send out the help that’s needed for ...
- Jul 31
Crawfordville, FL
... November 2010 - April 2011 Florida Healthy Kid, Tallahassee, FL - Call Center Associate Managed high-volume inbound calls, achieving substantial improvements in customer satisfaction through effective issue resolution. Trained new staff on call ...
- Jul 31
Gastonia, NC, 28052
... • Achieved monthly performance goals in call quality, booking accuracy, and customer satisfaction metrics. • Supported sales efforts by upselling room upgrades, amenities, and extended stays. EDUCATION Associate of Science in Business Administration ...
- Jul 31
McKinney, TX
... ●Attending daily status calls with the client and BA, third party vendors ●Lead the Defect Triage Call and successfully performed End to End testing and Integration testing of Humira site by coordinating with more than four third party vendors. ...
- Jul 31
California
... El Salvador 2002-2005 Marketing Associate Campus and CNS 11/2023 P R O F E S S I O N A L S K I L L S 619-***-**-** Spanish English Call Center, Sales, Insurances, Customer Services VXI Company (Los Angeles) 2006-2009 ESTHER CONTRERAS ENTREPRENEUR ...
- Jul 31
Las Vegas, NV
... ce targets in call resolution, satisfaction, and compliance. Dave & Buster’s Server Las Vegas, NV Oct 2019 – May 2021 ● Provided timely and friendly service in a fast-paced, high-volume restaurant. ● Handled food orders, payment transactions, and ...
- Jul 31