Delivery Manager Software Engineering
Resume:
ARUNKUMAR SRIPATHI
*************@*****.***
PROFESSIONAL SUMMARY
Senior Delivery Manager with over 30+ years of experience driving organizational vision, strategy and execution. Proven leader in software engineering successfully executing projects to completion, managing teams and projects across different technologies and geographies with a focus on results and quality software deliverables.
At Tata Consultancy Services (TCS), responsible for Managing End to End Software delivery following SAFe Agile process, managing a team of 200+ associates distributed across locations in India, NW Europe and U.S. Responsibility included building the team, product delivery as per committed features, Hiring, Training and Team management including appraisals and Performance evaluation. Certified SAFe RTE (Release Train Engineer).
At Alcatel Lucent (now Nokia) Delivery Manager leading a team of 100 people in development and testing of IP address management software (IPAM).
At AT&T (Sub-Contractor), Senior Tester responsible for testing and delivery of
Product used for servicing long distance calls.
At Telcordea (formerly Bellcore) Senior Tester responsible for team management and testing of Local telephony add on features.
Worked in U.S for 10 years and 20+ years in India and well versed with the Onsite/Offshore model of software development and testing.
SKILLS
Languages: JAVA, C, C++, PL/SQL, Shell
Operating Systems: Linux, Windows
Database : ORACLE, MySQL
Tools: HP Quality Centre, Rational Clearcase/CearQuest, SilkTest,
Network Protocols : TCP/IP, DNS, DHCP, SNMP, HTTP/HTTPS
PROFESSIONAL EXPERIENCE
Tata Consultancy Services, Bangalore, India
(March 2010 – Feb 2025)
Project 1: Master Data Management
Nordea Bank – Sweden (Feb 2018 – Feb 2025)
Delivery Manager managing over 200+ Engineers working across multiple locations.
Project Delivery, Resource Management and fulfillment, Hiring, training, Performance evaluation and promotions, quality audits and handling customer issues and escalations.
Certified SAFe Release train Engineer (RTE) and followed Scaled Agile framework.
Team located across Multiple locations within India and in Nordics. The team coordination was across 7 major cities in India and also in Sweden, Denmark and Finland.
Innovative ideas was demonstrated to customer for faster and improved delivery including cost saving.
Project 2: Call Center Data Migration to Azure Cloud.
HPE – TX (Dec 2014-Jan 2018)
Delivery Manager for Cloud and Big Data projects managing team size of 60+.
End to End delivery for Cloud migration from SQL database to Azure cloud.
Review RFPs and business requirement document, working closely with development team during customer issues and escalations.
Managed AWS and Azure Cloud projects and involved with team management and successful delivery.
Worked on BigData projects on Hadoop and is familiar with Analytics tool like QlikView and Tableau. Also managed BI projects on Informatica.
Project 3: SalesForce
SalesForce -WA(April 2013-Nov 2014)
Delivery Manager, Bangalore Region for SalesForce Practice managing 100+ engineers working on various SalesForce project across accounts.
End to End Delivery of SalesForce projects including, Project management, Resource Management, Client interaction, status update, escalations, Profitability/Margin, Unallocated report, Learning and Development, Quality metrics… etc.
Work closely with ISU accounts in delivering defect free software following both Agile and waterfall methodology.
Managed about 20+ projects concurrently with 100+ salesforce certified associates located across offshore and onshore.
Very familiar with onshore/Offshore model and have handled teams spread across countries. Managed teams remotely within India as well.
Project 4: Pricing and Discounting Management
CISCO – SanJose, CA (April 2013 - October 2013)
Program Manager for CISCO’s Pricing and Discounting software working Onsite at San Jose, California.
Develop Project plan and traceability matrix for tracking and providing updates to Client. There are Quarterly and Monthly releases which needs constant planning and updates since any slippage will affect the entire delivery of CCW software to production.
Work with Requirements Lead/Manager to align the deliverables for development to start on time. Includes escalations, follow up and getting issues closed.
Work closely with Program Management on schedules and deliverables. Follow up on late entry scopes, sign off and correcting/adjustments the schedules and deliverables.
POC for Go-Live of software in production. Coordinating between SCM, System Admins, Development and QA for smooth upgrade. Sending hourly status to all involved including Cisco Managers and leads during upgrades.
Working with Offshore team in getting the deliverable on time and follow up on issues and status. Have regular meetings to track and align both Onsite and Offshore team.
Defect tracking with QA test execution and follow up with development on closing the defect and scheduling the deliverable. Attend daily QA test execution and defect status calls. Familiar with HP Quality Centre and Rational ClearQuest for defect tracking and reporting.
Schedule TSD reviews for development and getting sign off’s from required stake holders.
Scheduling the backlog production issue defects in regular quarterly releases or Monthly release. Getting estimates from each track and update project plan and sync up with Program management on the delivery scope and schedules.
Project 5: IPAM Solution
Alcatel Lucent – NewJersey(March 2010 – March 2013)
Delivery Manager for VitalQIP product which is an IP address Management software which supports multiple platforms and databases.
Leading a team of 50 engineers involved in development, testing, configuration management and documentation.
Provide delivery management to ensure customer satisfaction and reference ability.
Mentor staff in methodology and consulting excellence and encouraged best practice in project management and project planning
Develop Project plans and traceability matrix for tracking and providing updates to Client.
Manage the process of Statement of Work and updates towards Contract renewal and follow on work.
Develop plans for features, co-ordinate commits of the feature across the leads.
Feasibility study to initiate the feature content for the new releases and working with Product Managing in finalizing the content of the release.
Estimate, plan and assignment of new features to team for both development and test. Monitor and drive the team to final customer shipment.
Support for field issues. Work with customer support team in identifying the issues that come from customers and providing work arounds when needed and coordinate the fix turn-around time for defects.
Assignment of work to team including features for new releases, defects from field and internal defects from test team.
Work with local Admin, IT, HR and other departments to facilitate smooth coordination of work and to recruit talented engineers.
Knowledge transfer from U.S team and building up the right expertise locally to be able to independently deliver the product.
Alcatel Lucent, Bangalore India
(Jan 2003 – March 2010)
Technical Manager, for Vital QIP, an IP address Management software.
Work involved in managing the VitalQIP project with the team in India. Was involved from taking transition from the U.S team, creating new team in Bangalore, initiation of training and ensuring knowledge transition is completed.
Was responsible to recruit right talent to the team and building subject matter expertise within India team.
Release Management and Project Management for the product. Also attended external quality audit and successfully completed ISO2001 certification.
Had good appreciation from U.S team for Managing the project and for zero attrition rate within my team.
Was involved in technical discussion regarding new features and issues from customer or within the team. Assigned features and tickets to verify to team members.
Worked towards transition of more Projects to Bangalore from U.S. and successfully transitioned the following projects: NVAM (Navis Voice Activation Manager), MTS (Mechanized Translation System), NPM (Navis Provisioning Manager). In all of the above projects we built subject matter expertise and were able to handle the full project independently in India. I was involved in building the team, taking transition, Program management and even did the role of a Test engineer.
Consistently delivers high-quality services to our clients
Managed technical resources within budget and project schedule
Facilitates team and client meetings effectively.
Hold regular status meetings with team.
Keep the team well informed of changes within the organization and general corporate news.
Delivers engaging, informative, well-organized presentations.
Resolves and/or escalates issues in a timely fashion.
Understands how to communicate difficult/sensitive information tactfully.
Lucent Technologies, New Jersey
(July 01 – Dec 02)
Software Quality Engineer
System testing of Optical Management Solution (OMS) which is the software for Management of Network Elements. The product is combined with Element Management System (EMS) into One Box to give an integrated solution to Customer.
Writing Test Plans, executing test cases for Network map and Web based GUI functionality, writing MR’s, Communicating with developers and System Engineers and Negative testing
Performance testing using Silk Performer and scripts
Took initiative in leading the QA activities with respect to collection of information with test status from team and updating management.
Attended customer meetings and gave input on how the product was tested in lab.
Work Involved Certification of the integrated solution for Global Crossings Limited’s business needs.
Involved in end to end testing of different integrated software’s including Actiview, Inter Domain Configuration manager (IDCM), Xpercom, DNA and WS-NMS (Network management System).
Duties included installing Software’s (Actiview), establishing interfaces between systems, testing flow thru orders, error conditions, trace file analyses, working with each asset team for trouble shooting.
Involved in giving customer demo’s, Customer Acceptance testing and working with Customer to explain the process/steps involved in Provisioning an order.
DAX Technologies : New Jersey
(May 00 – June 01)
Software Quality Engineer
System Testing of Actiview product. Actiview is an Order management and Trouble management system which keeps track of all types of Orders and Trouble Tickets created.Work involved in creating test plans from requirements, executing test cases manually and verification.
Responsible for support and trouble shooting for issues and troubles created at the customer site.
Responsible to test all the Change Order Requests (COR’s) that comes up for the customer. Main contact person for Integrated Test Team to contact when CR’s are opened or any trouble found during Integration testing. Did estimates for test team efforts for testing out COR’s.
TSR Consultants – New Jersey
(March 99 – May 00)
Lead Software Quality Engineer
System testing of Service Activation Management (LSAM) Gateway system in support of AT&Ts Local UNE-P deployment strategy.
Gateway provides an integrated pre-order & ordering interconnection to Bell Atlantic to support 6000+orders per day.
Responsibilities included the creation of Test Conditions, Test Scenarios, Test Data/Expected results and Test Execution, for all types of Leading a Market Entry Team with responsibilities in Test Planning activities for AT&T’s Local testing including.
System, Pair and End-to-End testing.
Created Test Metrics, verified results and opened new CR’s.
Telcordia Technologies, New Jersey
(June 98 – March 99)
Software Quality Engineer
Work involved in creating test plans from the requirements and design documents, executing the test cases manually and using automation. The company is ISO9000 certified and every step involved in the software life cycle is documented with a tracebility code to keep track.
CR’s written was tracked using the online software called Ontrac.
Familiar with telecommunication process involving Lucent technologies switches of type 5ESS.
Work involved testing of software which sends new connect, disconnect and change service order messages to the switches.
Writing sql*plus to test the data in Oracle database.
The software is NetMemory which automates the service order processing and sends the messages to the switch without any human intervention.
Was involved in the installation testing of the software once Multi-unit Test was done.
Was lead tester in doing acceptance testing.
Worked on testing web application written in Java which is a three tier architecture which uses CORBA (visibroker) to communicate between client and the server.
Was the lead person for test group to maintain up to date information for the ISO9001 certification.
ANALab Inc. New Jersey
(Nov 92 – June 98)
Software Quality Engineer
Responsible for writing Test plans, Test Case development and Manual Testing of the software developed for the Laboratory Information System. This software is used internally to input, retrieve and manipulate data stored in the Oracle database which includes environmental sample information, client details, sample location, and type of analyses required by the clients.
Was responsible for functionality testing, data testing and stress testing.
Used automated testing tool SQA Robot (team test) to automate testing process.
Other responsibilities include coordination of test data, business analysis and maintaining documentation of test plans
EDUCATION
MS Engineering (1991)
New Jersey Institute of Technology,
New Jersey, USA
BS Engineering (1988)
Bangalore University,
Bangalore, India
Contact this candidate