Customer Service Administrative Assistant
Resume:
Nakell Calhoun
**** ***** ***** **** *** **** Las Vegas, NV 89103 424-***-**** ***************@*****.***
PROFESSIONAL PROFILE
Customer service oriented professional able to provide administrative support and function as the primary interface between the patient and the provider. Facilitate the efficient flow of patients while remaining focused on managing priorities and ensuring patient confidentiality.
High Academic Honors Recognition / Dean's List.
Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.
Lead by example and set high standards for performance.
Regarded as a natural people person with strong interpersonal communication skills.
Well-organized, manage time and priorities in multi-task environments.
Communication Platforms – Zoom, Google Meet.
Microsoft Office Applications – Word, Excel, PowerPoint Type 38 WPM.
Certified in CPR / First Aid
KEY QUALIFICATIONS
Medical Administrative Assistant Medical Terminology Medical Transcription
Patient Processing Patient Registration Medical Records Management
Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics
CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge Third Party Billing
Medicare Medicaid HMO PPO Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology
EDUCATION
Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2025
Ultimate Medical Academy Diploma – Medical Administrative Assistant, 2025
Introduced to the following concepts:
Medical terminology and general medical office procedures.
Customer service and performing administrative duties such as patient processing, medical records management, release of information, medical billing, and basic ICD-10 and CPT coding.
Electronic Health Records (EHR), CMS 1500 claim forms, Medicare, and Medicaid.
Medical ethics and compliance including HIPAA privacy and security guidelines.
Concorde Career College Dental Assisting, 2021
HEALTHCARE INDUSTRY EXPERIENCE
RDI Optum – Las Vegas, NV 01/2023 – 01/2024
Remote Customer Service Representative (Call Center)
Answered inbound phone calls, verified insurance coverage, and handled claims.
Utilized active listening, responded to questions and concerns, and built rapport and trust with customers.
Documented call interactions and maintained confidentiality of private information.
California Dentistry & Braces – La Punte, CA 01/2021 – 12/2022
Dental Assistant / Customer Service
Handled phone calls, scheduled appointments, and performed billing and coding duties.
Conducted X-Rays and routine cleaning procedures, sanitized examination rooms, sterilized instruments, and assisted dentists with extractions.
Abided by HIPAA guidelines to protect private and confidential information.
ADDITIONAL WORK EXPERIENCE
Telus International – Las Vegas, NV 05/2024 – Present
TikTok Moderator
Review posts, videos, photos, comments, and live streaming content.
Add accurate data tags and identify and report potential risks.
Adhere to company policies, procedures, and guidelines.
Benihana – Torrance, CA 04/2021 – 10/2022
Team Lead / Cashier / Customer Service
Greeted guests, answered incoming phone calls, made reservations, and managed to-go orders.
Responded to guest questions, operated cash register, collected payments,
Kept front area neat and organized and restocked the bathrooms.
Worked effectively in a team-oriented environment.
Additional work experience includes 2+ years as Team Member / Customer Service at McDonald’s in Torrance, CA
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