Project Manager Program

Eddie Jones

Richardson, TX 214-***-**** ***********@******.*** LinkedIn: linkedin.com/in/eddiejones

SUMMARY

Executive-level Program & Technical Delivery Leader with 20+ years’ success driving global network, telecom, and cybersecurity initiatives for Fortune 500 enterprises. Proven expertise in SD-WAN, UCaaS/CCaaS, hosted voice, M&A/IPO IT integration, and cloud security. Trusted by executives to manage multi-million-dollar portfolios, lead cross-functional teams, and deliver complex programs with measurable business outcomes. Known for C-level communication, vendor/partner management, and customer success.

CORE COMPETENCIES

Program Management Global Network Deployments Cloud & Cybersecurity UCaaS/CCaaS M&A/IPO IT Integration Executive Stakeholder Reporting Vendor & Partner Management Service Delivery & P&L Ownership Team Leadership & Coaching

SELECT EXPERIENCE

Comcast Business – Program Manager, Global Service Delivery 2019 – Present

Lead strategic network deployments for Fortune 1000 customers, including MS Teams/WebEx integration, UCaaS, secure SD-WAN, SoC/firewall services, and call center solutions.

- Serve as executive liaison for MSP partners and customers.

- Defend program P&L and margins while ensuring quality delivery.

- Drive C-level status reporting, risk management, and escalation leadership.

- Author SoWs, MoPs, and implementation playbooks; mentor PMO teams.

AIG / Pyramid Consulting – Senior Project Manager, Network Services 2018 – 2019

Directed global voice and IT transformation projects (SIP diversity, Oracle SBCs, VMware NSX micro-segmentation).

- Managed enterprise migrations and infrastructure upgrades across regions.

- Delivered executive reporting and cross-functional alignment.

Binary-Systems – Senior Project Manager 2017 – 2018

Oversaw VoIP, IMS, and cybersecurity projects for enterprise call centers and carriers.

Verity / Caliber Home Loans – Technical Project Manager 2016 – 2017

Led M&A and pre-IPO IT integration of voice, data, and video systems; consulted directly with CIO and executives on IT strategy.

Matrix Resources / ETI Software – Technical Program Manager 2015 – 2016

Program-managed Frontier’s $10B Verizon FiOS acquisition integration, including OSS/BSS systems, GPON, IPTV, and VoIP platforms.

EARLIER CAREER

Leadership roles with Glotel, GDT, American Airlines, Frontier Communications, Verizon, Ericsson, and Coyote Technologies. Delivered global network transformations, wireless/optical integration, GPON/VoIP design, and product management.

EDUCATION

MBA, Telecommunications Management – University of Dallas

BBA, Management – Stephen F. Austin State University

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