Office assistant

ARIANA CASANOVA

Long Beach Ca ************@*****.*** 562-***-****

OBJECTIVE

Customer Service Representative with 16 years of experience who is seeking for a stable part-time position in this line

of work. Experience supporting sales teams and turning cancellations into satisfied customers. Strong dedication to

helping customers resolve issues and cultivating a positive image of the company.

EXPERIENCE

Sales Representative, Allstate, August 2019-March 2024

Remote

+ In a fast-paced inbound/outbound call center processed customer and, request for order entry, returns, credit

issuance, tracking, delivery and invoicing in a timely manner via phone, internet, email and fax.Resolved customer

issues ranging from phone technical support to billing questions

o Managed high volume phone inquiries

Customer Service Call Center Representative, Cintas, November 2014-August 2019

Los Angeles, CA

o Ensured maximum sensitivity and responsiveness to all customer inquiries

o Maintained a high level of knowledge and understanding of product features, services, marketing promotions

and special offers

co Maintained vast product knowledge for increased customer satisfaction and sales

o Excellent at multitasking between taking and making calls and tracking orders in Microsoft excel and word

while scheduling appropriate appointment times to close customers simultaneously

Payday Loan Representative, Ace loans, August 2008-November 2012

Los Angeles, CA

o Use computers for various applications such as database and word processing

Answer telephone and give information to callers

Collect and deposit money into accounts

Keep records of collections and disbursements

Create, maintain paper and electronic filing systems, maintaining documents

Schedule and confirm appointments for clients

Prepare checks

EDUCATION

AA-Social work, Long Beach City College, Long Beach, CA, US May 2023

-High school diploma

SKILLS

Typing (10+ years) Upselling

Administrative Experience. Technical support

Cash handling (8 years. Cold calling

Outbound Sales. Order entry

Bilingual Call center (10+ years)

Contact this candidate