Account Management Risk
Resume:
Veronica Knight
Waukee, IA *****
************@*****.***
Professional Summary
Dynamic and results-focused, I bring experience in financial crime investigation, risk management, and regulatory compliance. I have a proven ability to dissect complex data, spot fraud trends, and devise effective countermeasures. Proficient in utilizing sophisticated tools and methodologies, I ensure the precision and integrity of financial transactions. My communication and analytical abilities are top-notch, with a dedicated emphasis on producing outcomes in dynamic settings. As a B2B Sales Professional, I possess comprehensive expertise in account management, fostering customer relationships, and implementing sales strategies. I have a consistent history of propelling revenue growth, surpassing sales objectives, and nurturing robust client connections. I am skilled in uncovering business prospects, finalizing deals, and providing outstanding customer experiences, all while maintaining a commitment to organizational objectives.
Key Skills • B2B Sales
• Account Management
• Customer Relationship Development
• Sales Strategy Execution
• Revenue Growth
• Contract Negotiation
• Excellent Communication
• Strong Analytical Skills
• Tools: Salesforce, MS Project, Excel, PowerPoint, SharePoint Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Consumer Analyst
KeyBank-Remote
September 2024 to March 2025
• Gather and organize internal client data to support the development of analytics and reports, aiding in the creation of client hypotheses.
• Conduct thorough evaluations of external market research to identify and inform potential business opportunities.
• Deliver concise analyses that contribute to the generation of valuable client insights.
• Assess internal processes to pinpoint areas for improvement and recommend enhancements.
• Collaborate with support partners to effectively implement small initiatives.
• Assist in the preparation of presentations designed for senior leadership. Account Reconciliation
Innovation Refunds-Iowa
January 2024 to June 2024
The Account Reconciliation Specialist is mainly responsible for bank and investment account statement reconciliations and all related general ledger entries resulting from the reconciliations
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The candidate will also process invoices for payment and maintain client files and records
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Reconcile bank and investment accounts and post related journal entries into the accounting system
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Create financial statements from the accounting system and other outside sources
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Log incoming checks and make deposits
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Process vendor invoices for payment
You will be able to effectively multi-task while remaining flexible to changes in priorities and deadlines Conducts research on discrepancies and makes appropriate corrections or adjustments Customer Account Representative
Innovation Refunds-West Des Moines, IA
July 2023 to June 2024
• Act as primary contact for customer inquiries and issues.
• Develop customer relationships and secure testimonials and case studies.
• Process payments, account adjustments, and refunds Account Receivable Specialist
Innovation Refunds-West Des Moines, IA
July 2023 to June 2024
• Responsible for ensuring accurate and timely invoicing, collection of payments, and maintaining detailed records of transactions
• If you have a knack for numbers and a passion for precision, this is a role for you
• As an Accounts Receivable Specialist, you'll be responsible for:
• Ensure accuracy in ERC checks uploads and validate their completeness
• Collaborate with our offshore team to address any discrepancies in invoices
• Distribute customer invoices promptly, providing comprehensive payment options
• Maintain precise financial records by posting daily customer payments
• Investigate and reconcile any discrepancies in cash collections with meticulous attention to detail
• Reconcile cash posted against cash received daily to maintain financial accuracy
• Review and assess customer payment plan requests, ensuring adherence to policies
• Monitor existing payment plans and facilitate necessary adjustments as required
• Ensure compliance with tax regulations in issuing invoices to customers
• Review accounts for approval to be forwarded to third-party collection agencies, ensuring accuracy
• Monitor accounts forwarded to collection agencies and provide assistance for efficient debt recovery processes
• Support lien placement and termination procedures, ensuring compliance with legal requirements and company policies
Research Remediation Representative
Wells Fargo-Sioux Falls, SD
May 2019 to 2021
• Researched and resolved escalated complaints from customers, regulatory agencies, and senior business leaders.
• Utilized banking systems to investigate and research transactional information ensuring compliance with financial regulations.
• Communicated with customers and internal teams to resolve loan origination issues. Financial Crime Specialist
Wells Fargo-Sioux Falls, SD
April 2017 to May 2019
• Conducted investigations using multiple banking systems (Hogan, CIV, Compass, ECMP, Experian).
• Ensured compliance with financial crime regulations and internal policies.
• Managed a pipeline of work from assignment to completion, effectively resolving cases within deadlines.
• Utilized critical thinking skills to make well-supported decisions relative to various alert types.
• Maintained effective communication with internal and external partners to resolve financial crimes alerts.
Customer Service
Hy-Vee, Inc.-South Dakota
2012 to 2016
• Handle customer complaints, and provide appropriate solutions and alternatives within the time limits;
• follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.
• Handled customer complaints and ensured timely resolution.
• Maintained customer records and processed accounts. Education
Associate of Applied Science in Business Management Rasmussen College-Remote
• Dean List
• Honors Roll
• Business certificate
Bachelor's degree in Healthcare Administration
WGU-Sandy, UT
Skills
• HIPAA
• Communication skills
• Communication (4 years)
• Presentation skills
• Microsoft Excel
• Marketing
• Positive Attitude
• Team Leadership (4 years)
• Documentation review
• Fraud Investigation
• Retail sales
• B2B sales (3 years)
• SAFe
• Microsoft Access
• Root cause analysis
• Customer support
• Financial Crimes Management
• Consumer landing (5 years)
• Phone etiquette
• Computer skills
• Account management (4 years)
• Employment & labor law
• Sales Strategy Execution (4 years)
• Debits & credits
• Supervising experience
• Call Center (2 years)
• Typing (5 years)
• Research
• General ledger accounting
• Copywriting (2 years)
• Writing Skills
• Account management
• Data collection
• Multitasking (8 years)
• FDA regulations
• Account reconciliation
• Accounts receivable
• Data Analysis
• Excellent Communication
• Analysis skills
• Customer relationship management
• SharePoint
• Fair Housing regulations
• Sales
• Risk and Regulatory Compliance
• Customer Service (3 years)
• Contract Negotiation (4 years)
• Prioritization (8 years)
• Metrics (5 years)
• TILA (4 years)
• Relation building (6 years)
• DevOps
• Relationship management
• 4G/LTE
• Microsoft Project
• Balance sheet reconciliation
• Leadership
• Financial services
• Windows
• ACH
• Typing
• Customer Relationship Development (6 years)
• CIV
• Powerpoint (2 years)
• Copywriting
• Organizational skills
• Microsoft Office
• Customer service
Languages
• English - Fluent
Awards
Honor Roll
September 2024
CPR
December 2019
Service Recognition Award
July 2018
Certifications and Licenses
Honor Roll
April 2024 to Present
Dean List
January 2024 to Present
Business certificate
December 2023 to Present
Certified Scrum Master
February 2023 to Present
Additional Information
I take proud in my work.
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