| Resume alert | Resumes 91 - 100 of 170 |
Customer Service Software
Hawthorne, NJ
... Provided helpdesk support to internal users and to external clients using kaseya remote desktop platform. . Install system updates and patches on servers and desktops using kaseya system management. . Administer and maintain end user accounts, ... - 2014 Feb 24
... Provided helpdesk support to internal users and to external clients using kaseya remote desktop platform. . Install system updates and patches on servers and desktops using kaseya system management. . Administer and maintain end user accounts, ... - 2014 Feb 24
Engineer Server
Totowa, NJ
... Answering helpdesk calls, and managing the helpdesk ticketing queue, from the headquarters and remote sites. Documenting ticket resolutions. . Imaging, and installing new workstations, software and associated updates. . Managing a variety of ... - 2014 Jan 30
... Answering helpdesk calls, and managing the helpdesk ticketing queue, from the headquarters and remote sites. Documenting ticket resolutions. . Imaging, and installing new workstations, software and associated updates. . Managing a variety of ... - 2014 Jan 30
Engineer Project Manager
Mt Vernon, NY
... Built and maintained a Novell Netware 3.0 environment, provided executive level end user support and general helpdesk support for a 600 person office. EDUCATION Technical: Cisco Routing and Switching Microsoft Training and ITIL American Management ... - 2014 Jan 12
... Built and maintained a Novell Netware 3.0 environment, provided executive level end user support and general helpdesk support for a 600 person office. EDUCATION Technical: Cisco Routing and Switching Microsoft Training and ITIL American Management ... - 2014 Jan 12
Customer Service Assistant
Midland Park, NJ
... Columbia University/RFMH, New York, NY • Troubleshoot Hardware/Software issues • Perform Costumer Service • Provide IT Helpdesk • Reproduce user issues and escalate appropriately • Handle and assign service tasks in their ticket system C ustomer ... - 2014 Jan 11
... Columbia University/RFMH, New York, NY • Troubleshoot Hardware/Software issues • Perform Costumer Service • Provide IT Helpdesk • Reproduce user issues and escalate appropriately • Handle and assign service tasks in their ticket system C ustomer ... - 2014 Jan 11
Customer Service New York Project Management U.S. Army
Bronx, NY
... and job-specific training • Worked with high-level battalion leadership to ensure training met Army-designated standards Helpdesk Support Specialist, Metro Data Networks, Washington, DC June 2011 to March 2012 • Resolved business user issues ... - 2014 Jan 08
... and job-specific training • Worked with high-level battalion leadership to ensure training met Army-designated standards Helpdesk Support Specialist, Metro Data Networks, Washington, DC June 2011 to March 2012 • Resolved business user issues ... - 2014 Jan 08
Manager Project
Spring Valley, NY
... Third level support to Helpdesk and desktop technicians. • NCO Financials Systems Inc. 6/97 9/00 Operations Manager, Ramsey, NJ Based in New Jersey, maintained daily operations procedures of the IT department. Managed team of up to 15 people ... - 2014 Jan 07
... Third level support to Helpdesk and desktop technicians. • NCO Financials Systems Inc. 6/97 9/00 Operations Manager, Ramsey, NJ Based in New Jersey, maintained daily operations procedures of the IT department. Managed team of up to 15 people ... - 2014 Jan 07
Oracle Applications, Analyst, PL/SQL, Oracle Reports, Discoverer
Clifton, NJ
... Aromat Corporation, New Providence, NJ • 1999–2007 Helpdesk Analyst – promoted to Project Leader • Lead Upgrade Release 10.7 to Release 11 - Responsible for leading the upgrade for Order Management satisfying all business needs. Responsible for ... - 2013 Nov 27
... Aromat Corporation, New Providence, NJ • 1999–2007 Helpdesk Analyst – promoted to Project Leader • Lead Upgrade Release 10.7 to Release 11 - Responsible for leading the upgrade for Order Management satisfying all business needs. Responsible for ... - 2013 Nov 27
Help Desk Software
Wayne, NJ
... within the service level agreement (SLA) - Consistently close calls with a high first-time resolution rate-regularly leads number of help desk calls handled and resolved - Designated Subject Matter Expert (SME) to train offshore helpdesk staff; ... - 2013 Nov 26
... within the service level agreement (SLA) - Consistently close calls with a high first-time resolution rate-regularly leads number of help desk calls handled and resolved - Designated Subject Matter Expert (SME) to train offshore helpdesk staff; ... - 2013 Nov 26
Manager Management
Newburgh, NY
... Receive, act and monitor the progress and completion of Facilities- related requests via the Company's helpdesk system * Monthly reporting of helpdesk and preventive maintenance activities * Invoice processing, verify invoices accurately to reflect ... - 2013 Nov 21
... Receive, act and monitor the progress and completion of Facilities- related requests via the Company's helpdesk system * Monthly reporting of helpdesk and preventive maintenance activities * Invoice processing, verify invoices accurately to reflect ... - 2013 Nov 21
Customer Service Software
Hackensack, NJ
... Intellispace Customer Support Technician New York, NY October 2001 – November 2002 • Technical support analyst for Global Helpdesk servicing over 50,000 end users. • Assisted customers in basic connectivity configuration using IP based Ethernet ... - 2013 Nov 08
... Intellispace Customer Support Technician New York, NY October 2001 – November 2002 • Technical support analyst for Global Helpdesk servicing over 50,000 end users. • Assisted customers in basic connectivity configuration using IP based Ethernet ... - 2013 Nov 08