Customer Service Assistant
Resume:
K emar Jovon
Ferguson
acb3rt@r.postjobfree.com
OBJECT I VE To secure a position with a well-established organization where I can
p rovide my I.T and customer service skills.
E D UCAT ION N Power Technology Service Corps (New York, NY) J uly 2013-
December 2013
(CISCO Academy Network IT) 22 week t raining in
Computer Fundamentals, Networking, Web and Microsoft Office.
Borough of Manhattan Community College
A ug 2011- Sept 2012
D eWitt Clinton H igh School Sept
2007- June 2011
B usiness Enterprise Small Learning Community
H igh School Diploma Obtained
T EC H N ICAL O perating System: W indows Server 2003/2008, W indows
X p/Vista/7, OS X
S K I L LS H a rdwa re: RAM, Motherboards, Expansions Cards, Hard
D rives,
M aintenance: Computer assembly and disassembly, parti tioning and
formatting hard drives, operating installation, Troubleshooting Pc
P roblems
N etworks and P rotocols: L AN/WAN, Switches, Routers, Make
E thernet Cables, Give Out Static IP Addresses
WORK
E XPER I ENCE
H elp Desk Support Technician ( Intern) November 2013-
Current
Columbia University/RFMH, New York, NY
• Troubleshoot Hardware/Software issues
• Perform Costumer Service
• Provide IT Helpdesk
• Reproduce user issues and escalate appropriately
• Handle and assign service tasks in their ticket system
C ustomer Greeter A ug 2011- Sept
2011
B aruch College Bookstore, New York, NY
• Greeted customers and directed them to the appropriate aisles.
• Provided visitors with information and directions for the durations of
t heir visit.
• Offered information regarding day by day schedule, events and
associations.
F ront End Associate A pril 2010- Feb
2011
K mart, New York, NY
• Provided fast, courteous, efficient service to ensure customer
satisfaction.
• Demonstrated and sold products and services to store patrons daily.
• Restocked shelves and cleaned any debris to present a safe and sanitized
s tore.
F i le Clerk June 2009-Sept 2009
Beth Abraham health services, Bronx, NY
• Assembled materiel that needed to be filed.
• Responsible for alphabetizing and sorting files weekly.
• Presented a professional demeanor and performed general office duties.
A dministr ative Assistant Sept 2010-June
2011
Montefiore Medical Center, New York, NY
• Directed telephone calls to the appropriate parties and recorded
messages when they were unavailable.
• Provided prompt and efficient customer service to all visiting patients
and family members.
• Adhered to company patient confidentially agreement at all times.
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