Customer Service New York Project Management U.S. Army

Location:

Posted:

January 08, 2014

Cory Heggs

Bronx, NY 10463 acb1w8@r.postjobfree.com

Personal Profile

Experienced and Disciplined US Army Veteran with extensive experience in supporting large teams with Technology

Solutions, management of resources and inter-organization planning and project management. Experienced in strategy,

Teamwork and International assignments interacting with global teams.

Areas of Expertise

• •

CompTia A+ certification Complex problem solving, requiring judgment

and decision making

• Secret security clearance

• Organizing, planning, and prioritizing large-

• Windows 7, Server 2008 and XP platforms scale projects

• Customer service

Professional Experience

U.S. Army Field Technician, Al Udied, Qatar Nov. 2008 to June 2010

• Provided technical support to over 80 field specialists

• Delivery and installation of computer hardware

• Installation of security hardware, operating systems, and software

U.S. Army Training Schedule Coordinator, Suwon, South Korea Oct. 2006 to Oct. 2008

• Compiled training schedules for a battalion of approximately 1,000 service members

• Coordinating timing of ordnance, marksmanship, squad tactics, and job-specific training

• Worked with high-level battalion leadership to ensure training met Army-designated standards

Helpdesk Support Specialist, Metro Data Networks, Washington, DC June 2011 to March 2012

• Resolved business user issues regarding computer software or hardware operation, both remotely and on-site

• Installed and maintained business user hardware, operating systems, software, and peripheral equipment, to

design specifications

• Coordinated with business users and management to establish requirements for new systems or modifications

• Diagnosed and triaged hardware and software malfunctions for manufacturer-level service

Awards

Army Achievement Medal, three-time recipient

pg. 1 of 1

Education

New York Business Institute, New York, NY Coursework completed July 2013

• Training on CISCO, router switches, Windows Server 2008, Linux administration