Helpdesk resumes in Glen Burnie, MD

Baltimore, MD
... switches, Wi-Fi routers), Selecting network equipment following industry standards and organizational needs • Support: Helpdesk: escalation and documentation on ticketing system, customer service support (email, phone, and in person), Sales ... - 2023 Nov 22

Beltsville, MD, 20705
... Support Technician 111 University of Maryland University College, Adelphi, Maryland June 1998 – September 2006 •Coordinating with Helpdesk to evaluate hardware and software solutions •Develop user manuals for Software and Hardware applications. ... - 2023 Nov 12

Silver Spring, MD
... and manage repair and inventory Provides first-class customer service and offers solutions to customers Logs tickets in the helpdesk tools Able to troubleshoot a variety of technology including mobile devices and provide solutions as needed • Managing ... - 2023 Nov 09

Baltimore, MD
... Helpdesk calls and create tickets using Remedy, support solution software. Managed Windows XP, 7 and Mac deployment project to more than 1200 users at the center. Troubleshot both hardware and software for Windows 10 and MAC systems. Ensured the ... - 2023 Nov 08

Glen Burnie, MD
... Maryland Health Connection, Baltimore, MD 10/2014–7/2015 Helps enroll low-income people in low-cost health insurance or Medicaid Client Servicing/Helpdesk Specialist ●Worked at a high-volume call center, handling about 30 calls per day; application ... - 2023 Nov 05

Laurel, MD
... Training of tier 1 & 2 helpdesk support staff; Troubleshooting of desktop & Network operating system components; Implementation of an enterprise virus plan with InnocuLAN Configuration of Windows NT workstations for application developers ... - 2023 Oct 23

Annapolis, MD, 21401
... • Spearhead desktop and helpdesk support initiatives, expertly resolving intricate technical issues with minimal disruptions to IT services. • Rapidly troubleshoot hardware and software anomalies, leveraging advanced diagnostics and impact ... - 2023 Oct 18

Baltimore, MD
... MD 09/2017 – 02/2019 ●Operations Manager for the Connecticut, Indiana, Nations (10 American Indian Tribes) and South Dakota Women Infant and Children’s (WIC) programs and provide oversight of the Three Sigma helpdesk that services those States. ... - 2023 Oct 11

Silver Spring, MD
... manner Updating Files Processing applications Create report, extensive data entry, invoicing and tracking Ed Technologies Helpdesk Tier 1 November, 2003-September, 2010 Provide technical support to help desk personal and assistance for inbound ... - 2023 Oct 10

Maryland City, MD
... Information Technology Administrator 2015 - 2018 IBM, Newark, NJ Single Point of Contact on customer site for all desktop related issues or escalations from customers and helpdesk. ● Support of Windows Server 2000, 2003 & 2008. ● Planned and ... - 2023 Oct 04