Information Technology Technical Recruiter
Resume:
Adebanji Odeyemi
Springdale MD 20774
************@*****.***
QUALIFICATIONS
Excellent experience in remote hardware troubleshooting and software installations Sound knowledge of working with client server implementations Familiarity with Laptop and peripherals, Win XP &7
Proficient in MS Office Suite 2007 & 2010 including Outlook, Exchange 2007, SharePoint 2007, Anti-Virus and remote desktop tools
Excellent communication skills
Excellent time management, work ethic, attention to detail, high performance and leadership potential
Exceptional quantitative, analytical and project management skills along with excellent knowledge of Microsoft Excel
Ability to implement necessary plans and recommendations as needed and configure workstations to end user specifications.
Excellent with customer support services
EDUCATION
Obafemi Awolowo University Ile-Ife, Osun, Nigeria
Bachelor’s in computer science with Economics
GPA: 3.48 Date: 1998-2001
B. Mortfire Computer School, Ikorodu, Lagos
Certification in Computer Engineering
GPA: 3.92 Date: 1993-1998
Prince Georges Community College MD
Information Technology Still present
EXPERIENCE
The Arc of PG County May, 2018- 2023
IT SUPPORT / Technician
Supported the allocation, build, and deployment of PC/LAN hardware.
Provided technical integration of office automation tools and client/server applications on the desktop.
Assist in the deployment of new systems, upgrading of existing systems, and daily administration and maintenance of systems.
Troubleshoot office applications, printers, workstations, laptops and peripherals. Provide desktop integration within the network operating system.
Assisted with the assessment of new technologies in the areas of Intel-based desktop systems, network operating systems and systems management tools * both hardware and software.
Provided Memory (RAM), CPU, and other upgrades to the Desktop PCs.
Installed Window XP, Vista and Window 7 Operating System, Cleaning and removing Virus, Malware, Spyware, worms, and other malicious system problems.
Benchmac Technologies, Columbus, OH March, 2015-April - 2018 Customer Service Rep
Provided technical support to customers regarding equipment. Communicates with customer on the phone or via written correspondence to provide information and assistance on product use, hardware or software problems.
Operated computer/on-line guidelines for the purpose of responding to customer inquiries on function or replacement of defective parts.
Resolved customer issues on the first call/contact whenever possible without having to transfer caller.
Followed escalation procedures as needed.
Processed basic work types such as handling and reviewing mails, fax and other important documents as needed Brave link Technology
Administrative Assistant June, 2002-August 2003
Customer service, enabling a high profile customer to get system up and rerunning in a timely manner
Updating Files
Processing applications
Create report, extensive data entry, invoicing and tracking Ed Technologies
Helpdesk Tier 1 November, 2003-September, 2010
Provide technical support to help desk personal and assistance for inbound callers
Walk business partners through technical problems with Win 95/98,XP Outlook
Track record for analyzing customer needs and developing innovative results-oriented solutions
Provide day to day assistance to outbound caller center staff, internal support of business partner and tracking
Provide increased security and quality for a security-enhanced version of Linxus
Reset passwords, issue permissions as well as order replacement equipment. SKILLS
POS hardware Installation, Microsoft Office Suites: Advanced Microsoft Excel (Pivot Tables, V-lookups, etc), Microsoft Excel Macros
(Beginner), Microsoft Word, and Microsoft PowerPoint. MS Dos 6.22, Windows 3.0, Windows NT, Workstation 4.0, Windows 95/98, XP, Vista, Mac OSX, iOS
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