Adebanji Odeyemi

**** ****** ****,

Springdale MD 20774

678-***-****

ad0ae8@r.postjobfree.com

QUALIFICATIONS

Excellent experience in remote hardware troubleshooting and software installations Sound knowledge of working with client server implementations Familiarity with Laptop and peripherals, Win XP &7

Proficient in MS Office Suite 2007 & 2010 including Outlook, Exchange 2007, SharePoint 2007, Anti-Virus and remote desktop tools

Excellent communication skills

Excellent time management, work ethic, attention to detail, high performance and leadership potential

Exceptional quantitative, analytical and project management skills along with excellent knowledge of Microsoft Excel

Ability to implement necessary plans and recommendations as needed and configure workstations to end user specifications.

Excellent with customer support services

EDUCATION

Obafemi Awolowo University Ile-Ife, Osun, Nigeria

Bachelor’s in computer science with Economics

GPA: 3.48 Date: 1998-2001

B. Mortfire Computer School, Ikorodu, Lagos

Certification in Computer Engineering

GPA: 3.92 Date: 1993-1998

Prince Georges Community College MD

Information Technology Still present

EXPERIENCE

The Arc of PG County May, 2018- 2023

IT SUPPORT / Technician

Supported the allocation, build, and deployment of PC/LAN hardware.

Provided technical integration of office automation tools and client/server applications on the desktop.

Assist in the deployment of new systems, upgrading of existing systems, and daily administration and maintenance of systems.

Troubleshoot office applications, printers, workstations, laptops and peripherals. Provide desktop integration within the network operating system.

Assisted with the assessment of new technologies in the areas of Intel-based desktop systems, network operating systems and systems management tools * both hardware and software.

Provided Memory (RAM), CPU, and other upgrades to the Desktop PCs.

Installed Window XP, Vista and Window 7 Operating System, Cleaning and removing Virus, Malware, Spyware, worms, and other malicious system problems.

Benchmac Technologies, Columbus, OH March, 2015-April - 2018 Customer Service Rep

Provided technical support to customers regarding equipment. Communicates with customer on the phone or via written correspondence to provide information and assistance on product use, hardware or software problems.

Operated computer/on-line guidelines for the purpose of responding to customer inquiries on function or replacement of defective parts.

Resolved customer issues on the first call/contact whenever possible without having to transfer caller.

Followed escalation procedures as needed.

Processed basic work types such as handling and reviewing mails, fax and other important documents as needed Brave link Technology

Administrative Assistant June, 2002-August 2003

Customer service, enabling a high profile customer to get system up and rerunning in a timely manner

Updating Files

Processing applications

Create report, extensive data entry, invoicing and tracking Ed Technologies

Helpdesk Tier 1 November, 2003-September, 2010

Provide technical support to help desk personal and assistance for inbound callers

Walk business partners through technical problems with Win 95/98,XP Outlook

Track record for analyzing customer needs and developing innovative results-oriented solutions

Provide day to day assistance to outbound caller center staff, internal support of business partner and tracking

Provide increased security and quality for a security-enhanced version of Linxus

Reset passwords, issue permissions as well as order replacement equipment. SKILLS

POS hardware Installation, Microsoft Office Suites: Advanced Microsoft Excel (Pivot Tables, V-lookups, etc), Microsoft Excel Macros

(Beginner), Microsoft Word, and Microsoft PowerPoint. MS Dos 6.22, Windows 3.0, Windows NT, Workstation 4.0, Windows 95/98, XP, Vista, Mac OSX, iOS

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