CAREER OBJECTIVE

Reliable worker with excellent communication, time management, and

computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. SKILLS

• PROFILE • Servers

• Network equipment (i.e., rack PDU's, busways, remote power

•

Panels, floor PDUs, branch

circuits

• • UPSs, generators, switchgear

• Switchboards • Cooling equipment

• Security equipment • Structured, patch and power

• Distribution cabling Frequently praised as hard- working by my peers, I can be

relied

•

Upon to help your

organization achieve its

goals. Results-driven

• Professional with a proven

track record in

Communicating effectively

•

And a passion for

Technology.

• • Ticket Changes

• Server Deployment • Equipment Servicing

• Server Configuration • Data Center Integrations

• Reading Comprehension Network Infrastructure

Installation

•

• Switches and Routers • Hardware Diagnostics

• Network Security Measures • Network Topology

• Cisco Nexus Computer Hardware

Troubleshooting

•

• Network Performance • Ethernet Cables

CONTACT

240-***-****

ad0zca@r.postjobfree.com

CALEB LEWSEY

D A T A C E N T E R S U P P O R T T E C H N I C I A N

• Maintenance and Repair • Troubleshoot Connectivity

• Failure Resolution

EXPERIENCE

Data Center Technician

JAN 2022 - JAN 2023 Tik Tok, Ashburn, VA

IT SPECIALIST

JAN 2016 - PRESENT Faith Embassy Church, GAITHERSBURG, MD RETAIL TECH SPECIALIST

JAN 2019 - JAN 2022 APPLE, BETHESDA, MD

RECEPTIONIST

JAN 2023 CENTER FOR BRAIN AND SPINE, MD

• Contributed to the smooth functioning of the data center in the role of

• Technician, maintaining hardware and software systems

• Installing and configuring server hardware and software, as well as other network devices

• Monitoring system performance and troubleshooting issues

• Identifying and repairing faulty hardware components

• Performing regular data backups and disaster recovery procedures

• Maintaining accurate documentation and technical drawings of the data center layout and network infrastructure

• Implementing security measures to protect against unauthorized access

• Managing power and cooling systems to ensure proper operation

• Managing inventory of equipment and supplies needed to maintain the data center

• Collaborating with other IT staff or teams to troubleshoot complex issues and implement changes. Recommends necessary software installation and improve existing automation systems for Mac and Windows OS with software updates and patches which provides an enhanced degree of security Establishes and develops procedures for proper utilization of IT technology, resulting in more engagement during live streaming Resolves system, network, and hardware problems and assists users by phone and/or in-person Works with team to enhance systems by configuring and troubleshooting device software which helps to increase the online audience Provides recommendations for protecting networks, workstations, servers, and

•

IT assets with strong passwords, 2FA, and biometric security Maintains internal firewall Backs up and modifies applications as needed

•

Applied software updates and patches as needed for Apple customers for devices including, Mac, iPhone, Apple Watch, and iPad OS Interprets clients' needs and introduces services to fit specific requirements Configures security settings and guided customer setup for 2FA Collaborates with Operations team to track and manage repair and inventory Provides first-class customer service and offers solutions to customers Logs tickets in the helpdesk tools Able to troubleshoot a variety of technology including mobile devices and provide solutions as needed

•

Managing front desk operations and providing excellent customer service while demonstrating strong organizational skills and the ability to multitask effectively.

•

EDUCATION

Completed coursework towards in Master of Science (M.S.) Cyber Security UNIVERSITY OF MARYLAND GLOBALCAMPUS, Adelphi, MD

REFERENCES

References available upon request

ADDITIONAL INFORMATION

AWARDS: A++ Candidate, High School Diploma

Contact this candidate