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Virtual Assistant/Office Manager

Fishers, IN, 46038
September 08, 2008

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Terri Hopkins

Fishers, IN *****

317-***-**** home; 317-***-**** cell

***********@*********.*** email

I am an independent, optimistic, good natured, flexible, hard working office manager experienced in business administration and marketing new product rollouts, marketing programs, materials in the consumer goods industry and publishing industry. My background includes supporting internal management initiatives while working on multiple projects.

* Brand Product Marketing Management * Project Management

* Systems Development/Implementations * International Customer Relations

* New Business Development * Facilitating & Training

* Inventory Control & Analysis

Work Experience

Office Manager, Customer Service Rep, Marketing Assistant, Wilson Logistics, Inc. dba Value Added Resources, Indianapolis, IN 2005 through 2008

• Maintained small business office administratively for start up, including purchasing.

• Developed standard office operating procedures.

• Coordinated transportation in and out of facility.

• Negotiated discount pricing with various carriers

• Provided excellent customer service to several businesses utilizing our outsourcing services using QuickBooks throughout various transitions.

• Created a direct mail program to establish new business

Marketing Programs Administrator, Delta Faucet Company, Indianapolis, IN 1999 through 2004

• Supported all company brands and positioning strategies through all areas of responsibility

• Supported all Internet, Extranet and digital asset initiatives with Business Development and Technology group.

• Managed each brand literature usage and weekly backorder reports; graduated to no backorders reported. Maintained the literature printing in excel and performed the execution of reprints, budgeted at $1,200,000.

• Managed and supported literature and display initiatives, which resulted in an annual corporate savings of $3,413,000 in rebates.

• Executed the processing and verified validity of claims for the Studio Co-op Advertising Program budgeted at $2,500,000; decreased claims processed annually by utilizing electronic technology to help improve competitive positioning.

• Facilitated quick responses to customer problems and needs.

• Participated in creating new system processes to support internal financial system development.

• Helped consolidate system needs for implementation by writing scripts, test of new programs and defined system needs. .

Office Manager, Administrative Assistant, OfficeTeam, Indianapolis, IN 1998 through 1999

• Working with OfficeTeam, an administrative staffing agency, many assignments involved working with sensitive and confidential information.

• Established a personal reputation for great work ethic and a positive attitude.

Terri Hopkins, Page Two

Office Manager, Ambassador Consulting, Inc. Indianapolis, IN 1997 through 1998

• Charged with administration duties for executive management for IT consulting business; reported to human resource manager in a multicultural environment using interactive intelligence technology.

Independent Sales Consultant, Mary Kay Cosmetics 1990 through 1998

Executive Director, Fishers Chamber of Commerce 1990 through 1994

• Increased membership three-fold.

• Instituted an economics development committee, among other committees.

• Organized fund-raisers for the Chamber of Commerce with the highest grossing fund-raiser amounting to over $10,000 (a one-day event).

• Maintained a surplus budget.

Education and Professional Development

IUPUI Indianapolis, Computer Technology

Certificate of Technical Achievement 2005

Relationship Strategies Workshop 2005

SkillPath Seminars - The Indispensable Assistant

Toastmasters International 2001-2004

Toastmasters International - Speech Contest

Delta Faucet Company - Performance Management Course

ITT Educational Services, Inc. - Decision Processing, Glossary Training, Supervisory Programs

National Dance-Exercise Instructors Training - National Aerobic Instructor Certification

Delta Faucet Company - Delta Tech Advanced Plumbing Workshop

The Future Now Education Center - Beginning with PowerPoint

Productivity Point International - Project 98 Introduction

Productivity Point International - Access 97 Introduction

Productivity Point International - Outlook 98 Introduction

Productivity Point International - Excel 97 Intermediate

The Future Now Education Center - Intermediate Microsoft Word

Franklin Covey Time Management

Community Involvement

Fishers Adult Softball League – Commissioner 1994 – Present

Business & Professional Exchange, Volunteer Programs Director

WFYI Membership Drive – Call Center Volunteer

Indianapolis Concours Grand Prix Volunteer – Team Leader – 2005

Girl Scout Leader - 2002-2003

Youth Soccer Coach (Y6 – Y7) - 2000

Town of Fishers Strategic Planning Commission 1998

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