Customer Service Experience
Resume:
Kara Locke
A self-motivated, analytical and ambitious team player having
extensive experience in process improvement, performance management, sales, and customer service.
Reynoldsburg, Ohio 43068
*********@*****.***
EXPERIENCE
GAP Inc., Grove City, Ohio - Customer Experience
Representative
September 2024 - PRESENT
Responding to customer questions via various channels (phone, email, chat, ect.)
Addressing and resolving customer complaints or concerns in a timely and professional manner.
Sharing accurate and helpful information about products, services, and company policies.
Referring complex or escalated customer issues to appropriate departments or supervisors.
Maintaining a high level of knowledge about the company’s products and services.
Keeping accurate records of customer interactions and transactions in a CRM system.
Recording details of customer contacts and actions taken. Establishing positive rapport with customers and building lasting relationships.
Gathering customer feedback to improve products, services and overall customer experience.
Addressing returns, exchanges, and other customer related issues. Working with other departments to ensure customer satisfaction. Kent Smith Photography, Pickertington, Ohio-
Portrait Consultant
October 2023 - August 2024
Communicated effectively and worked collaboratively with colleagues and clients.
Retouched printed photographs and negatives with airbrushing and other techniques.
SKILLS
SET APPOINTMENTS
MANAGE PROGRAMS
CUSTOMER RELATIONS
VERBAL COMMUNICATION
PROBLEM-SOLVING
MOTIVATION
PUBLIC SPEAKING
ORGANIZATION
AWARDS
Discover- ACE Star Awards for
Excellent Customer Service
Monthly Bonuses
Top 5 Monthly
Award Lunches
Analyzed subject material and selected angle, lighting, and background to enhance aesthetic.
Adhered to style guides and industry standards to drive consistency of image composition, surfaces, backgrounds and lighting. Composed pictures to evoke certain emotions and meet style goals. Collaborated with stakeholders to plan, coordinate and complete photography assignments.
Enhanced images with effects or by removing undesirable features and blemishes.
Selected best options from each photoshoot and uploaded to an online gallery.
Consulted with clients to understand and meet unique goals. • Supported advertisers with high-quality, precision images to showcase products and engage target audience.
Wright Patt Credit Union, Dublin, Ohio —
Member Engagement Representative
November 2020 - May 2021
Followed company and regulatory policies to protect customer and bank assets.
Handled diverse customer needs related to financial products, lines of credit and account features.
Protected assets and security with strong adherence to confidentiality and data management practices.
Promoted customer referral programs and assisted with sign-ups for promotional offers.
Discover Financial Services, New Albany, Ohio —
Senior Fraud Investigator
April 2018 - July 2020
Identified fraud patterns and anomalies through analysis of large quantities of data.
Completed required investigations on referred files ahead of deadlines, typically within the 60-90 day time frame required with any investigation Communicated with customers and company personnel, utilizing active listening and interpersonal skills
Utilized effective interpersonal and active listening skills during interviews with customers regarding fraud cases
Conducted reviews of flagged transactions and reports that showed potential suspicious activity
Provided excellent service and attention to customers through phone conversations.
EDUCATION
Warren Local High School, Barlow- Vincent, Ohio — Diploma Graduated June 1998
Community Service & Volunteer Work
Job’s Daughters International- Masonic Youth Organization Helps girls between the ages of 10-20 to become future Leaders
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