Customer Service, Healthcare Administration

K Kenda Munsour

**** ****** **. ********, **** **228

614*804*1924

**********@***.***

· Professional Customer Representative with 15 years experience

· Motivated to maintain patient satisfaction and company success

· Creative problem solver and energetic work attitude Work Experience Owner

01/2021 to 04/2024

T & G Landscaping

Columbus, Ohio

Staffing 9-25 Landscaper to Kettering Health Network for all landscaping needs.

All year round including inclement weather.

Case Manager Extender/HME Operations

03/2018 to 02/2021

OhioHealth

Lewis Center, Ohio

Work with Physicians, Home Health Nurses, and patients for delivery and set up of Home Medical Equipment

Provide technical support for equipment malfunctions. Use multiple computer systems and innovative thinking to ensure timely patient and provider satisfaction.

Process all orders using appropriate billing codes and obtaining documentation necessary for prior authorizations.

Answer and direct multiple inbound and outbound calls and emails to the appropriate destinations.

Create process flows using different software in order to assist with the training of new associates.

Electronic Imaging Technician/Sr. Concierge Physician Scheduler 03/2013 to 03/2018

OhioHealth

Westerville Dublin, Ohio

Work with at-risk Physician offices to quickly and efficiently preauthorize and schedule patients for outpatient appointments with radiology. Technical support to internal and external customers by efficiently importing and exporting Radiology Imaging using the PACs system. Impressively and strategically work multiple stations to ensure patient satisfaction using all resources to troubleshoot and provide solutions within the radiology support department, including completing imaging retrieval for radiologist.

Digitize actual radiology film into electronic imaging . Implementation of department process flows and procedures. Direct inbound and outbound calls appropriately.

Skills Customer Service Skills - 10+ years

Microsoft Office - 2 years

Leadership Skills - 5 years

Interpersonal Skills - 10+ years

Organizational Skills - 10+ years

WPM 50-60 - 10+ years

Strong Communication - 10+ years

Time Management - 10+ years

Education Fortis College

Other

Medical Coding and Billing

Westerville, Ohio

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