Customer Service Representative
Resume:
Kenya Amar
Columbus, Ohio, ****3
*********@*****.***
PROFESSIONAL EXPERIENCE
POSTAL SERVICE UNITED STATES
Mail Handler October 2021 to present.
Unload mail from postal delivery trucks.
Sort letters and parcel to the correct zip codes.
Process outgoing mail for carriers.
Assist customers with shipping transactions, stamp purchasing and money order purchasing.
DSW SHOES Columbus OH
Senior Customer Service Representative October 2018 – March 2021
Handle high priority calls and escalated customer requests.
Handle client/customer requests globally.
Prioritize client requests to provide smooth solutions to client requests.
Train junior customer service representatives
SPECTRUM Columbus OH
Sales Representative July 2017 - July 2018
Promote and sell products and services using solid justifications to prospective customers.
Expedite the resolutions of customers’ problems and complaints to maximize satisfaction.
Achieve agreed upon sales targets and outcomes within schedule.
SAFELITE AUTO GLASS Columbus OH
Customer Service Representative April 2014 - December 2014
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
MEDBRIDGE HOME MEDICAL Columbus OH
Customer Service/Document Management June 2012 - February 2013
Complied weekly reports for Management.
Contacted Physicians for customer CMN’s.
Released patient files as requested.
Contacted patients about order inquiries and shipment dates.
Updated customer information and input new customer information.
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Communicate with customers, employees, and other individuals to answer questions, disseminate, or explain information, take orders, and address complaints.
Compute, record, and proofread data and other information, such as records or reports.
Type, format, proofread, and edit correspondence and other documents, from notes.
or dictating machines, using computers or typewriters.
TRADER JOE'S New York New York
Customer Service April 2010 - December 2010
Provided assistance with purchases.
Greet customers and ascertain what each customer wants or needs.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Compute sales prices, total purchases, and receive and process cash or credit payment.
TARGET Bronx New York
Customer Service January 2009 - March 2010
Answer questions regarding the store and its merchandise.
Compute sales prices, total purchases, and receive and process cash or credit payment.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Place special orders or call other stores to find desired items.
Inventory stock and requisition new stock.
Exchange merchandise for customers and accept returns.
BED BATH & BEYOND New York New York
Customer Service April 2008 - June 2009
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Bag or package purchases and wrap gifts.
Clean shelves, counters, and tables.
Exchange merchandise for customers and accept returns.
EDUCATION
Franklin University Columbus OH
ADDITIONAL SKILLS
Organizational Skills
Microsoft Word
Microsoft Outlook
Data Entry
Excellent communication skills
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