Medical Administrative Assistant with Healthcare Support

Erica Kelley

Anaheim, CA ***** 714-***-**** **************@*****.***

PROFESSIONAL PROFILE

Well-rounded professional with customer service and retail experience. Able to coordinate the medical office administrative and clerical duties and provide customer service support. Work in an organized manner to ensure effective patient services and optimal levels of patient flow.

High Academic Honors / Honor Roll.

Customer service skills necessary to communicate effectively with patients and healthcare providers.

Critical thinking skills necessary to interpret and apply information and resolve problems.

Strong time management skills with ability to establish priorities to meet timelines.

Microsoft Office Applications – Word, Excel, and PowerPoint Type 52 WPM.

KEY QUALIFICATIONS

Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology

Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance

Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge

Third Party Billing Medicare Medicaid HMO PPO

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2026

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

Introduced to the following concepts:

Medical terminology and general medical office procedures.

Customer service and performing administrative duties such as patient processing, medical records management, release of information, medical billing, and basic ICD-10 and CPT coding.

Electronic Health Records (EHR), CMS 1500 claim forms, Medicare, and Medicaid.

Medical ethics and compliance including HIPAA privacy and security guidelines.

United Education Institute (UEI) Associates Degree / Business Office Administration, 2019

WORK EXPERIENCE

McDonald’s – Anaheim, CA 01/2025 – Present

Crew Member / Customer Service

Prepare meals and serve customers at the front counter.

Perform various tasks including food production and serving customers at the front counter.

Take orders, operate cash register, accept payments, and make accurate change.

Ensure accuracy of cash drawer and maintain a clean and organized workstation and guest area.

Work in a fast-paced, team environment and communicate effectively with managers and co-workers.

Great Wolf Lodge – Anaheim, CA 01/2025 – 07/2025

Housekeeper

Cleaned guest rooms as assigned and according to priority to meet deadlines.

Provided consistent, high standard services in a fast-paced, results-based environment.

Followed regulations and hotel requirements.

Answered guest inquiries and ensured security of guest rooms.

Performed duties with attention to detail, accuracy, follow-through, and confidentiality.

IHOP – Anaheim, CA 04/2023 – 06/2025

Server / Customer Service

Took and entered orders accurately.

Delivered food and beverage items quickly and efficiently in a fast-paced environment.

Stayed familiar with menu items, advised patrons of specials, and answered questions.

Completed opening and closing duties, stocked supplies, accepted payments, and operated cash register.

Worked as a team to meet and exceed guest expectations.

Big Lots – Buena Park, CA 06/2016 – 12/2018

Retail Sales Associate / Customer Service

Maintained store standards and delivered a positive customer experience.

Greeted customers, provided information about merchandise, and sold and upsold products.

Processed transactions, scanned items, and accepted payments.

Answered inbound calls and made outbound calls and maintained an organized workspace.

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